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Claude Account Suspended Seconds After Purchase?

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Re: Claude Account Suspended Seconds After Purchase?

#31

Earlier quoted context omitted.

Did you attempt to appeal? support@anthropic.com is just an AI bot that refuses to connect me through to human support :'(

Chargeback. Literally the purpose of it is when you were charged for a service you never received Enough chargebacks will threaten their merchant account

What do people in countries where chargeback is only possible for unauthorized transactions (which wouldn't apply in this case)?

Re: Claude Account Suspended Seconds After Purchase?

#33
It seems Anthropic has taken an aggressive stance on their buffet, flat rate plans being used in any tool not created by them, where they immediately ban such accounts.

I believe they still allow API usage in this manner though.

In this case, the OP attempted to use Zed with Anthropic's $20/mo plan and was banned immediately. I imagine if they had went the API usage route, this wouldn't have transpired.

Surprisingly, I wonder if this will push more people to use Cursor because they allow you to use a variety of models, including SOTA. That, or manage your own API key subscriptions with a middleware like LiteLLM that also monitors usage so that your coding frenzy doesn't turn into a $20k bill. Or maybe OpenRouter where you manually top up the account.

Re: Claude Account Suspended Seconds After Purchase?

#35
post #31

Earlier quoted context omitted.

Chargeback. Literally the purpose of it is when you were charged for a service you never received Enough chargebacks will threaten their merchant account

What do people in countries where chargeback is only possible for unauthorized transactions (which wouldn't apply in this case)?

If it was for personal use, surely there would be some kind of consumer organization or ombudsman one could contact for advice?

For B2B, I guess the local chamber of commerce might be able to advice.

Re: Claude Account Suspended Seconds After Purchase?

#37
post #31

Earlier quoted context omitted.

Chargeback. Literally the purpose of it is when you were charged for a service you never received Enough chargebacks will threaten their merchant account

What do people in countries where chargeback is only possible for unauthorized transactions (which wouldn't apply in this case)?

The local equivalent of small claims court? Or the Sam Francisco small claims court that their terms of service seem to agree to.

They don't have a leg to stand on here since the terms of service provide that they will refund you.

Re: Claude Account Suspended Seconds After Purchase?

#38
Anthropic user account system seems dangerous to begin with. Login only with email, which cannot be changed ("make new account if your email changes"). I have have monthly Pro plan which I cancelled immediately to avoid situation where banning leaves billing. Now they have changed so that I can't resubscribe monthly plan anymore (I have ~10 days left of previous subscription), only yearly billing is option for resubscription at this moment (and yearly commitment is a long time with AI models). When the subscription ends, we'll see what it is shows then... You can't trust these kind of businesses...

Re: Claude Account Suspended Seconds After Purchase?

#39
I had the same error that I'm violating ToS after payment but not for the new account, for account I used for half a year, but it seems it was some kind of error from Anthropik side, I just tested my cloude cli, it was working fine and I did nothing. Not sure your case the same but they have definetely buggy system

Re: Claude Account Suspended Seconds After Purchase?

#40
post #31

Earlier quoted context omitted.

Chargeback. Literally the purpose of it is when you were charged for a service you never received Enough chargebacks will threaten their merchant account

What do people in countries where chargeback is only possible for unauthorized transactions (which wouldn't apply in this case)?

Complain to your politicians for better regulation?
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