Earlier quoted context omitted.
Did you attempt to appeal? support@anthropic.com is just an AI bot that refuses to connect me through to human support :'(
Chargeback. Literally the purpose of it is when you were charged for a service you never received Enough chargebacks will threaten their merchant account
Claude Account Suspended Seconds After Purchase?
31–40 of 49 posts
Re: Claude Account Suspended Seconds After Purchase?
#32The same thing happened to me. It's a fucking joke. Located in Denver.
Re: Claude Account Suspended Seconds After Purchase?
#33I believe they still allow API usage in this manner though.
In this case, the OP attempted to use Zed with Anthropic's $20/mo plan and was banned immediately. I imagine if they had went the API usage route, this wouldn't have transpired.
Surprisingly, I wonder if this will push more people to use Cursor because they allow you to use a variety of models, including SOTA. That, or manage your own API key subscriptions with a middleware like LiteLLM that also monitors usage so that your coding frenzy doesn't turn into a $20k bill. Or maybe OpenRouter where you manually top up the account.
Re: Claude Account Suspended Seconds After Purchase?
#34Re: Claude Account Suspended Seconds After Purchase?
#35Earlier quoted context omitted.
Chargeback. Literally the purpose of it is when you were charged for a service you never received Enough chargebacks will threaten their merchant account
What do people in countries where chargeback is only possible for unauthorized transactions (which wouldn't apply in this case)?
For B2B, I guess the local chamber of commerce might be able to advice.
Re: Claude Account Suspended Seconds After Purchase?
#36^ the automated system banned me so fast, that the receipt email was delivered after I was banned :')
Re: Claude Account Suspended Seconds After Purchase?
#37Earlier quoted context omitted.
Chargeback. Literally the purpose of it is when you were charged for a service you never received Enough chargebacks will threaten their merchant account
What do people in countries where chargeback is only possible for unauthorized transactions (which wouldn't apply in this case)?
They don't have a leg to stand on here since the terms of service provide that they will refund you.
Re: Claude Account Suspended Seconds After Purchase?
#38Re: Claude Account Suspended Seconds After Purchase?
#39Re: Claude Account Suspended Seconds After Purchase?
#40Earlier quoted context omitted.
Chargeback. Literally the purpose of it is when you were charged for a service you never received Enough chargebacks will threaten their merchant account
What do people in countries where chargeback is only possible for unauthorized transactions (which wouldn't apply in this case)?