Another A/B test that affects 2% of users, maybe?
Claude Account Suspended Seconds After Purchase?
21–30 of 49 posts
Re: Claude Account Suspended Seconds After Purchase?
#22We got the same issue. Some credit cards get automatically banned. We had to create another account (same info) but use a different credit card. (BTW: you will be charged even if they ban you)
Did you attempt to appeal? support@anthropic.com is just an AI bot that refuses to connect me through to human support :'(
Chargeback. Literally the purpose of it is when you were charged for a service you never received
Enough chargebacks will threaten their merchant account
Re: Claude Account Suspended Seconds After Purchase?
#23[dead]
Re: Claude Account Suspended Seconds After Purchase?
#24We got the same issue. Some credit cards get automatically banned. We had to create another account (same info) but use a different credit card. (BTW: you will be charged even if they ban you)
Did you attempt to appeal? support@anthropic.com is just an AI bot that refuses to connect me through to human support :'(
Anthropic does not offer support to anyone but their largest enterprise clients.
Re: Claude Account Suspended Seconds After Purchase?
#25Why is Anthropic fumbling so hard their boost they got from OpenAI fumbling hard? These companies suck... I'll stay with the open-weight models.
Re: Claude Account Suspended Seconds After Purchase?
#26anthropic really needs to just make a great, personalized customer support experience where you get a couple dollars worth of opus credits that has some authority and ability to help with your issue.
"it couldnt be that simple because xyz" why not? I'm yet to see any big ai company actually try this
Re: Claude Account Suspended Seconds After Purchase?
#27There's so much model distillation and token reselling going on, I imagine they've enabled a lot of automated checks to keep bots out. Depending on where you are and who you bank with, you might struggle to get any kind of access.
Re: Claude Account Suspended Seconds After Purchase?
#28We got the same issue. Some credit cards get automatically banned. We had to create another account (same info) but use a different credit card. (BTW: you will be charged even if they ban you)
Did you attempt to appeal? support@anthropic.com is just an AI bot that refuses to connect me through to human support :'(
We did try to appeal.
First reply: > Earlier this week, your account was disabled by an automated system for being in violation of our Terms of Service or Acceptable Use Policy. Upon further investigation, we believe this was an error and your account has been reinstated. We apologize for the inconvenience and thank you for your patience.
We were still banned after few days so I sent another email to ask to be unmanned.
Second message:
> Thanks for getting in touch. Please visit our Safeguards Center for more information about our approach to user safety, warnings, and appeals.
I tried more and more but only got only replies to visit more and more links. I gave up at some point
Re: Claude Account Suspended Seconds After Purchase?
#29Anthropic has always had a wide variety of customer-disdain issues. When will people get it through their heads that Anthropic was meant to be a product for large enterprises, certainly not for individuals.
Re: Claude Account Suspended Seconds After Purchase?
#30Earlier quoted context omitted.
Did you attempt to appeal? support@anthropic.com is just an AI bot that refuses to connect me through to human support :'(
Anthropic does not offer support to anyone but their largest enterprise clients.
Why is it that the larger the company, the less likely they'll have proper support?