Most software is not designed by intelligent and thoughtful people anymore. It is designed by hastily promoted middle manager PM/Product type people who, as has been mentioned elsewhere, simply were not around when thoughtful human interface design was borderline mandatory for efficiency’s sake. There is incompetence and there is also malevolence in the encouragement of dark patterns by the revenue side of the busine…
It’s amazing how many blank stares I get when I, as mobile engineer, tell stakeholders that we shouldn’t just implement some random interface idea they thought up in the shower and we instead need design input! “But why can’t you just do it?” Because I recognise the importance of consistent UX and an IA that can actually be followed. Just like developers, (proper) designers solve problems, an we need to stop asking t…
The answer should be "because users will hate it and use a competing product that's better designed".
A shame that it isn't actually true any more.