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Fictional, but how far away from the truth? I enjoyed this interview with the CIO of the IRS https://www.youtube.com/watch?v=u4odAXoqRT8 who describes his troubles with replacing the fax based system. Security is mentioned. The specific section is around minute 15.
The fax machine we had in the office would convert the incoming faxes to email for us. Maybe that's a security violation for them but I find it difficult to believe they don't have some sort of all digital receipt system
I’m impressed the author was able to learn and handle all the UI while blind. The corner of “just works” computing they live in could be beyond what I’ve ever experienced.
it's fiction (seemingly everything is on the site?). maybe the title should reflect that
Sounds like it's not real but... It reads like an indictment of the government employee personally, rather than the rules and constraints that employee is forced to use. Probably fair to comment on the interaction, whether the person was rude, and so on. But blaming them for not accepting email is kind of silly. They are not empowered to do that kind of thing.
The person is an agent of the system. That they bear the brunt of the reaction is the system working as intended.
For a second I thought this was one of my friends. He had his eyes removed due to a medical reason (already blind). He recently had to go to a vision doctor and take a vision test. To confirm to his insurance that he was indeed, blind.
This entire post is clearly AI generated. My internal AI detector didn't kick in until the sixth paragraph. More slop for the feed.