Microsoft lost its way much earlier than 4 years ago. It abused users at the time of Netscape wars and forcing Internet Explorer down people's throats. But they hit an infinite gold mine with government adoption and for the last 30 years no amount of bad engineering was able to shake off government use. Windows 11 is bad? Yes, but did you try Microsoft Teams? The only way to force Microsoft into "users matter" engine…
We could say that Microsoft never lost its way in that regard, it has always been predatory. Where it lost its way however is Microsoft actually cared about Windows, it was their flagship product after all. It was terrible in some aspects, but also excellent in some others. I particular, they took compatibility very seriously, which is far from an easy task in the wild PC ecosystem. They were also quite good in the U…
The situation has only just changed now that Apple and Valve are getting close to threatening the Windows monopoly.