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Claude Code is your customer

calebjohn.xyz

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Re: Claude Code is your customer

#11

Post by estearum »

mritchie712 wrote: post #6
gjsman-1000 wrote: post #3

I'm going to say an unpopular opinion here: I think agents are going to turn out mostly useless, even if they worked almost perfectly. How many jobs involve purely clicking things on a computer without human authorities, rules, regulations, permits, spending agreements, privacy laws, security requirements, insurance requirements, or licensing gates? I wager, almost none. The bottleneck in most work isn't "clicking th…

I worked in the fraud department for for a big bank (handling questionable transactions). I can say with 100% certainty an agent could do the job better than 80% of the people I worked with and cheaper than the other 20%.

One nice thing about humans for contexts like this is that they make a lot of random errors, as opposed to LLMs and other automated systems having systemic (and therefore discoverable + exploitable) flaws.

How many caught attempts will it take for someone to find the right prompt injection to systematically evade LLMs here?

With a random selection of sub-competent human reviewers, the answer is approximately infinity.

Re: Claude Code is your customer

#12

Post by pitched »

gjsman-1000 wrote: post #3

I'm going to say an unpopular opinion here: I think agents are going to turn out mostly useless, even if they worked almost perfectly. How many jobs involve purely clicking things on a computer without human authorities, rules, regulations, permits, spending agreements, privacy laws, security requirements, insurance requirements, or licensing gates? I wager, almost none. The bottleneck in most work isn't "clicking th…

These AI agents have been such a burden to open source projects that maintainers are beginning to not take patches from anyone. That follows from what you’re saying here because it’s the editing/review part that’s human-centric. Same with the approval gates mentioned here.

Another parallel here is that AI agents will probably end up being poor customers in the sense of repeat business and long-term relationships. Like how some shops won’t advertise on some platforms because the clicks aren’t worth as much, on average, maybe we’ll start to see something similar for agents.

Re: Claude Code is your customer

#14

Post by turnsout »

gjsman-1000 wrote: post #3

I'm going to say an unpopular opinion here: I think agents are going to turn out mostly useless, even if they worked almost perfectly. How many jobs involve purely clicking things on a computer without human authorities, rules, regulations, permits, spending agreements, privacy laws, security requirements, insurance requirements, or licensing gates? I wager, almost none. The bottleneck in most work isn't "clicking th…

“Human directing an agent” will become the dominant paradigm. We’ll still be in the loop, but there is no need for me to go to five different websites to look up basic information and synthesize the answer a simple question.

Re: Claude Code is your customer

#15

Post by no_wizard »

nine_k wrote: post #2

> "Going into 2026 the single best way to build an "AI native startup" is to build an API first product that can easily be used by Claude Code. I believe in this so much that I think by 2030 any product without an API designed for agents will be dead." IOW, a human customer is not the customer your business is going to directly serve, their agent is. What's required from the human is to provide a payment method, I as…

Without a strong propsition as to why I, as a customer, would use an agent over not doing so? Whats the value prop?

Thats always missing from these sorts of articles and comments, is why is this better

Related query: how is this really any different than what the W3C has proposed with Hydra[0] or other linked data APIs and formats? Who benefits by making their APIs more transparent, when 15 years or so ago there was a big push for this exact thing and it failed due to business concerns, not technical ones.

It's simply assuming what the way forward is without positing why other ways will not work to justify the position.

My secondary critque of the article, is using this as a basis of comparison:

>any product that can't be used by an agent will be as dead as a product without mobile support is today

First, I think its important 'mobile support' is defined. Is it as simple as a mobile friendly website or an app? Are we talking equivalent functionalities as well with the desktop counterpart?

Second, it ignores a ton of successful projects and products. Blender, Maya, Unreal engine. There's also a huge swath of games that only launch on PC or consoles.

If equivalent 1:1 functionality is to be considered, Adobe suite is still primarily a desktop tool, as is Figma.

I know there are a huge host of apps I'm missing too.

While more consumer apps migrated to web + mobile, you can often find functional differences between accessing on desktop vs mobile, where desktop is more complete. Its still not uncommon to have a mobile / tablet version of an app that is missing features that the desktop or website version is not.

[0]: https://www.hydra-cg.com/spec/latest/core/

Re: Claude Code is your customer

#17

Post by windowshopping »

I use claude code daily, but I've never been in a situation where Claude code was "deciding which product to use," that doesn't make sense to me. Claude is never on the web reading documentation - as far as I can tell that's not even in its toolkit. Can anyone give me more context for this? How do you end up having Claude code reading documentation and "choosing" a product to use? What type of prompts lead to this? I'm typically using it to add features to an existing repo, which doesn't really require any new services, to be fair, so I just haven't run into it I guess, but I didn't even know it was possible.

Re: Claude Code is your customer

#18

Post by ianbutler »

windowshopping wrote: post #17

I use claude code daily, but I've never been in a situation where Claude code was "deciding which product to use," that doesn't make sense to me. Claude is never on the web reading documentation - as far as I can tell that's not even in its toolkit. Can anyone give me more context for this? How do you end up having Claude code reading documentation and "choosing" a product to use? What type of prompts lead to this? I…

It has full web search I often have CC search out docs and compare opinions on an approach

Re: Claude Code is your customer

#19

Post by hk__2 »

windowshopping wrote: post #17

I use claude code daily, but I've never been in a situation where Claude code was "deciding which product to use," that doesn't make sense to me. Claude is never on the web reading documentation - as far as I can tell that's not even in its toolkit. Can anyone give me more context for this? How do you end up having Claude code reading documentation and "choosing" a product to use? What type of prompts lead to this? I…

> Claude is never on the web reading documentation - as far as I can tell that's not even in its toolkit.

Of course it is; I use it every day.

Re: Claude Code is your customer

#20

Post by djeastm »

windowshopping wrote: post #17

I use claude code daily, but I've never been in a situation where Claude code was "deciding which product to use," that doesn't make sense to me. Claude is never on the web reading documentation - as far as I can tell that's not even in its toolkit. Can anyone give me more context for this? How do you end up having Claude code reading documentation and "choosing" a product to use? What type of prompts lead to this? I…

A developer spinning up greenfield projects in technologies they would never have touched without AI are probably going to use whatever AI suggests (or chooses without asking) because they have nothing else to compare it to. Like a webdev who wants to build a mobile app will possibly auto-approve a lot of the choices just to get something up and running. And as we all know, the prototype-to-production train is hard to stop.
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