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I was banned from Claude for scaffolding a Claude.md file?

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Re: I was banned from Claude for scaffolding a Claude.md file?

#81

Post by dragonwriter »

Aurornis wrote: post #61
cortesoft wrote: post #5

I am really confused as to what happened here. The use of ‘disabled organization’ to refer to the author made it extra confusing. I think I kind of have an idea what the author was doing, but not really.

Years ago I was involved in a service where we some times had to disable accounts for abusive behavior. I'm talking about obvious abusive behavior, akin to griefing other users. Every once in while someone would take it personally and go on a social media rampage. The one thing I learned from being on the other side of this is that if someone seems like an unreliable narrator, they probably are. They know the company…

The excerpt you don’t understand is saying that if it has been Google rather than Anthropic, the blast radius of the no-explanation account nuking would have been much greater.

It’s written deliberately elliptically for humorous effect (which, sure, will probably fall flat for a lot of people), but the reference is unmistakable.

Re: I was banned from Claude for scaffolding a Claude.md file?

#82

Post by eightysixfour »

swiftcoder wrote: post #49
eightysixfour wrote: post #45

Earlier quoted context omitted.

> Out of all of the different things these agents can do, surely most forms of "routine" customer support are the lowest hanging fruit? I come from a world where customer support is a significant expense for operations and everyone was SO excited to implement AI for this. It doesn't work particularly well and shows a profound gap between what people think working in customer service is like and how fucking hard it ac…

> shows a profound gap between what people think working in customer service is like and how fucking hard it actually is Nicely fitting the pattern where everyone who is bullish on AI seems to think that everyone else's specialty is ripe for AI takeover (but not my specialty! my field is special/unique!)

I was closer to upper-middle management and executives, it could have done the things I did (consultant to those people) and that they did.

It couldn't/shouldn't be responsible for the people management aspect but the decisions and planning? Honestly, no problem.

Re: I was banned from Claude for scaffolding a Claude.md file?

#83

Post by blindriver »

quantum_state wrote: post #73

Is it time to move to open source and run model locally with an DGX Spark?

Every single open source model I've used is nowhere close to as good as the big AI companies. They are about 2 years behind or more and unreliable. I'm using the large parameters ones on a 512GB Mac Studio and the results are still poor.

Re: I was banned from Claude for scaffolding a Claude.md file?

#84

Post by eightysixfour »

pinkmuffinere wrote: post #79
swiftcoder wrote: post #49

Earlier quoted context omitted.

> shows a profound gap between what people think working in customer service is like and how fucking hard it actually is Nicely fitting the pattern where everyone who is bullish on AI seems to think that everyone else's specialty is ripe for AI takeover (but not my specialty! my field is special/unique!)

Perhaps even more-so given the following tagline, "Honestly, AI is better at replacing the cost of upper-middle management and executives than it is the customer service problems", lol. I suppose it's possible eightysixfour is an upper-middle management executive though.

Consultant to, so yes. It could have replaced me and a ton of the work of the people I was supporting.

Re: I was banned from Claude for scaffolding a Claude.md file?

#85

Post by fluoridation »

Aurornis wrote: post #61
cortesoft wrote: post #5

I am really confused as to what happened here. The use of ‘disabled organization’ to refer to the author made it extra confusing. I think I kind of have an idea what the author was doing, but not really.

Years ago I was involved in a service where we some times had to disable accounts for abusive behavior. I'm talking about obvious abusive behavior, akin to griefing other users. Every once in while someone would take it personally and go on a social media rampage. The one thing I learned from being on the other side of this is that if someone seems like an unreliable narrator, they probably are. They know the company…

"I'm glad this happened with Anthropic instead of Google, which provides Gemini, email, etc. or I would have been locked out of the actually important non-AI services as well."

Non-disabled organization = the first party provider

Disabled organization = me

I don't know why they're using these weird euphemisms or ironic monikers, but that's what they mean.

Re: I was banned from Claude for scaffolding a Claude.md file?

#86

Post by throwawaysleep »

areoform wrote: post #11

I recently found out that there's no such thing as Anthropic support. And that made me sad, but not for reasons that you expect. Out of all of the tech organizations, frontier labs are the one org you'd expect to be trying out cutting edge forms of support. Out of all of the different things these agents can do, surely most forms of "routine" customer support are the lowest hanging fruit? I think it's possible for An…

Eh, I can see support simply not being worth any real effort, i.e. having nobody working on it full time.

I worked for a unicorn tech company where they determined that anyone with under 50,000 ARR was too unsophisticated to be worth offering support. Their emails were sent straight to the bin until they quit. The support queue was entirely for their psychological support/to buy a few months of extra revenue.

It didn't matter what their problems were. Supporting smaller people simply wasn't worth the effort statistically.

> I think it's possible for Anthropic to make the kind of experience that delights customers. Service that feels magical. Claude is such an incredible breakthrough, and I would be very interested in seeing what Anthropic can do with Claude let loose.

Are there enough people who need support that it matters?

Re: I was banned from Claude for scaffolding a Claude.md file?

#88

Post by throwawaysleep »

munk-a wrote: post #51
areoform wrote: post #11

I recently found out that there's no such thing as Anthropic support. And that made me sad, but not for reasons that you expect. Out of all of the tech organizations, frontier labs are the one org you'd expect to be trying out cutting edge forms of support. Out of all of the different things these agents can do, surely most forms of "routine" customer support are the lowest hanging fruit? I think it's possible for An…

> They're begging corporate decision makers to ask the question, "If Anthropic doesn't trust Claude to run its support, then why should we?" Don't worry - I'm sure they won't and those stakeholders will feel confident in their enlightened decision to send their most frustrated customers through a chatbot that repeatedly asks them for detailed and irrelevant information and won't let them proceed to any other support…

> to send their most frustrated customers through a chatbot

But do those frustrated customers matter?

Re: I was banned from Claude for scaffolding a Claude.md file?

#89

Post by gpm »

onraglanroad wrote: post #50

So you have two AIs. Let's call them Claude and Hal. Whenever Claude gets something wrong, Hal is shown what went wrong and asked to rewrite the claude.md prompt to get Claude to do it right. Eventually Hal starts shouting at Claude. Why is this inevitable? Because Hal only ever sees Claude's failures and none of the successes. So of course Hal gets frustrated and angry that Claude continually gets everything wrong n…

I assume old failures aren't kept in the context window at all, for the simple reason that the context window isn't that big.

Re: I was banned from Claude for scaffolding a Claude.md file?

#90

Post by furyofantares »

areoform wrote: post #11

I recently found out that there's no such thing as Anthropic support. And that made me sad, but not for reasons that you expect. Out of all of the tech organizations, frontier labs are the one org you'd expect to be trying out cutting edge forms of support. Out of all of the different things these agents can do, surely most forms of "routine" customer support are the lowest hanging fruit? I think it's possible for An…

> I recently found out that there's no such thing as Anthropic support.

The article discusses using Anthropic support. Without much satisfaction, but it seems like you "recently found out" something false.

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