Earlier quoted context omitted.
People complain about the gambling/loot box stuff, and yeah there's legit ethical concerns there. But overall Valve just seems straightforwardly less shitty towards the consumer than other major companies in their space, by a long shot.
The major reason is they are a private company with good business. The don't have a need to keep adding to shareholder value ie stock price instead just need to generate a yearly income. We have reached a point where the shareholders are a companies real customers and that is who they all try to attract.Everytthing else a company does is just to attract shareholders
Look at all the horror stories about businesses that were bought by PE firms; those are all privately held too.