I think the OP came up with a conclusion without evidence and walked backwards to prove his point.
Apple Has a New Cook
31–40 of 51 posts
Re: Apple Has a New Cook
#32I hate how everyone has decidedly become a Steve Jobs expert, so I won't even begin to make a comment or guess on what Jobs would or would not have done. But it's suffice to say that Tim Cook's apology really isn't something that's so mindblowing. The debacle over Apple Maps is so huge that Cook had no choice but to apologize. People around the world are not only outraged by how inferior Apple Maps is, but they are n…
Yes, someone had to do something, except Cook /hasn't/ done anything except put out a shitty map app. Unless you count apologizing and pointing to Bing Maps as doing something. Why not tell people to buy a Microsoft phone as well?
Re: Apple Has a New Cook
#33Why are we apologizing for and defending Tim Cook? The fact is that the difference between Cook and Jobs wasn't that Cook apologized for putting out an incomplete product -- it's that he would put that product out to begin with. Jobs was infamous for signing off on and testing his products himselves. This version of Maps would clearly never have been released by Jobs -- that's why he would have never apologized for it.
Re: Apple Has a New Cook
#34For a CEO, it doesn't matter just weither or not you apologize for a mistake, but what mistakes you apologize for, and what mistakes you simply correct but do not openly apologize for. Jobs had a tendency to do the latter. He would rarely admit Apple's mistakes verbally, but would correct the problem as swiftly as possible. This strategy (obviously) worked pretty well for Apple's bottom line, and it's hard to argue t…
> But when Maps leads you to the wrong destination, do you feel emotionally hurt by Apple? In my experience, no, you realize the computer messed up and you look at the map and correct it. If I miss something important because the directions seemed correct overall but were in fact wrong, then not only do I get emotionally hurt, there could be real life damages. Not just missing a meeting or lunch date but imagine bein…
I don't think I would ever "trust" a map application from any vendor in the way you describe.
What happens if your battery dies? What happens if you drop your device and it breaks? How are you going to cope? Are you going to miss your 'once-in-a-lifetime' job interview?
The sort of dependency you describe ("emotionally hurt", "life damages") is foreign to me.
Re: Apple Has a New Cook
#35Earlier quoted context omitted.
I don't know... it is interesting that they have a vastly superior Maps system in China now, and a relatively high quality set for the West Coast. (edit: areas of extreme competitive importance) But I can't believe that they would go toe-for-toe on the map client feature set without similar attention being paid to overall database quality. They've licensed dozens of data sources, they've bought entire companies, they…
"...it is interesting that they have a vastly superior Maps system in China now, and a relatively high quality set for the West Coast." And this is exactly what Jobs would have led with. He would have pointed out any and all areas where Apple's Maps performed better than Google, before segueing into how they are addressing the remaining problems. I bet he would have some clever statistics on just how often Apple's ma…
I for one appreciate Tim Cook's straightforward honesty (a total operations guy who knows you can't bluff physics) to Jobs's bluster (salesman/style maven)
Re: Apple Has a New Cook
#36Oh good gravy. While it's wonderful that an apology of sorts was offered, that's not unusual in Apple's history. They blew this, they blew this, they blew this. They failed to reset customer expectations, walked directly into a woodchipper with a serious platform regression, and gave their competitors a talking point that will actually stick for the next few years. The only interesting bit of Apple Kremlinology that…
> did they intentionally portray the maps as an advance in an attempt to keep iphone 5 pre-orders up? Given that Maps is the major change in iOS6, wouldn't it have been better to release the iPhone 5 on a slightly improved "iOS 5.2", and to keep iOS6 for the next iPad? Though that would have worked against Passbook :(
And they could fix the confusing off by one naming mismatch between iphone and ios at the same time.
Re: Apple Has a New Cook
#37Re: Apple Has a New Cook
#38I don't think that Apple should have pulled the apology card for this. Apologizing on this scale will surely help customer frustration, but it's not necessarily something you can do very often. While apologizing may have a positive effect, to be honest the problems with the maps app really weren't -that- bad. It's not like the antenna issue where nobody could use their phone if they held it wrong. They really should…
to be honest the problems with the maps app really weren't -that- bad
It's astonishing that people keep saying this even after the CEO has taken the almost unprecedented step of issuing a formal apology. Maybe the new maps were ok for you, but they're clearly a disaster for a lot of users and well below Apple's usual standard. Apple fans are doing them a disservice by refusing to admit and address their weaknesses.
Re: Apple Has a New Cook
#39Why are we apologizing for and defending Tim Cook? The fact is that the difference between Cook and Jobs wasn't that Cook apologized for putting out an incomplete product -- it's that he would put that product out to begin with. Jobs was infamous for signing off on and testing his products himselves. This version of Maps would clearly never have been released by Jobs -- that's why he would have never apologized for i…
The hagiography of Jobs.hasn't been approved by the Pope yet. So we don't have to ignore Jobs' mistakes yet.
Re: Apple Has a New Cook
#40Steve jobs did let Ping and Mobile Me go out the doors. Oh yes, and the Apple Cube.
I thought the Cube was cool. The Blue Dalmatian and Flower Power iMacs on the other hand? ugh. http://daysofourlife.wordpress.com/2007/12/26/crazy-imac-des...
Obviously their massive sales numbers were unimpeded by their horrible color choice that did not affect the device function at all.