311–320 of 820 posts
it's a grift of an organization and it reflects in the simplest ways like this.
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Why is it condescending and patronzing? I read it as a person trying to understand the situation.
The person gives a clear, detailed answer in the post about their problems > "We want to make sure we trully understand what you're struggling with" To me that's very condescending, like someone who reads but doesn't understand Borderline AI response And personally offering a call is like a sidestep "lets move this problem out of the public discourse" which is especially funny considering it's about a forum
E.g. figure out why this happened, express why it shouldn't have happened, why it should happen never again, how it is understandable how they feel, express that you cannot expect them to come back, make them an actual offer that would make them come back (e.g. by giving them a better place at the table or offering compensation), etc.
But "I am sorry you feel" is bordering on gaslighting. That is as if you are sorry your wife feels sad after you beat them. You should feel sorry and ashamed for doing the beating, not for how someone feels as a result of it.
The described things are clearly unacceptable and whether someone feels outrage or not doesn't make them more or less acceptable.
> Hi Marsf, > I'm sorry for how you and the Japanese community feel about the MT workflow that we just recently introduced. Would you be interested to hop on a call with us to talk about this further? We want to make sure we trully understand what you're struggling with. > My timezone is UTC+7, so it should be easier for us to set up time. Let me know how that sound! What a horribly condescending and patronising resp…
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Who knows? Everyone whose native language is not English knows. Seriously, people with this attitude should be forced to run their browser and mail client with a plugin to run everything through a couple of machine translation roundtrips. Give it two months, and I guarantee you'll understand.
My first language is German, but I've got most of my devices set to English. Because of that, Youtube started machine-translating German video titles and audio into English at random. The audio quality is just bad, everything sounds muffled. And the translations are often complete garbage. I absolutely detest this "feature".
> Hi Marsf, > I'm sorry for how you and the Japanese community feel about the MT workflow that we just recently introduced. Would you be interested to hop on a call with us to talk about this further? We want to make sure we trully understand what you're struggling with. > My timezone is UTC+7, so it should be easier for us to set up time. Let me know how that sound! What a horribly condescending and patronising resp…
I don't understand people like this. No, I don't want to "hop on a call", I've already written down everything. Can you not read?
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I don't know why you're being downvoted, you're exactly right. The person replying is probably not an expert in this. But they want to get more details so they can figure out how to get it to the right people with more information. This is how it's supposed to work.
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If the bot has the power to overrule the volunteer translation teams, the entire power structure is wrong from the get go.
> Hi Marsf, > I'm sorry for how you and the Japanese community feel about the MT workflow that we just recently introduced. Would you be interested to hop on a call with us to talk about this further? We want to make sure we trully understand what you're struggling with. > My timezone is UTC+7, so it should be easier for us to set up time. Let me know how that sound! What a horribly condescending and patronising resp…
Why is it condescending and patronzing? I read it as a person trying to understand the situation.
In the follow-up, any words concerning how the person feels, words on how to talk about this further, and wanting to truly understand what he just wrote in plain and simple terms simply reek strongly of "we really won't change anything, we've made our decision, we are disagree with you but we want you to agree with what we're already doing".
I can hear the exact same tone in exact similar situations with various customer service reps, HR, corporate smooth-talkers, public officials/politicians where the decision is already written in stone and they just pretend they're listening to the customers/employees/citizens affected to quiet down the criticism.
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I just read someone asking someone else for a phone call.
Speaking a second language live is much harder than taking your time and writing something.
Also I'd expect if a person volunteers as translator they'd be pretty decent at speaking.
> Hi Marsf, > I'm sorry for how you and the Japanese community feel about the MT workflow that we just recently introduced. Would you be interested to hop on a call with us to talk about this further? We want to make sure we trully understand what you're struggling with. > My timezone is UTC+7, so it should be easier for us to set up time. Let me know how that sound! What a horribly condescending and patronising resp…
Why is it condescending and patronzing? I read it as a person trying to understand the situation.
This is rich > We want to make sure we trully understand what you're struggling with. The post literally starts with a list of grievances. Maybe ask the AI for an executive summary and the key points.
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First you have to stop the destruction. Then you can talk about how to make the bot work for humans, instead of against them.