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A change of address led to our Wise accounts being shut down

shaun.nz

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Re: A change of address led to our Wise accounts being shut down

#71

Post by stavros »

technion wrote: post #58
stavros wrote: post #9

Earlier quoted context omitted.

No amount of HN popularity should bring down a static article, really.

You might be shocked just how bad some wordpress sites are. Ive responded to web developers calling 'ddos' on sites that crashed under the Google crawl (before ai crawls misbehaved and made this more of a thing).

Oh, I'm not surprised at all, but there's absolutely no reason at all that static webpages don't at least use a caching plugin, if they insist on using WordPress.

Re: A change of address led to our Wise accounts being shut down

#73

Post by hn_acc1 »

monooso wrote: post #67

I had a very similar experience with Wise recently. I finally managed to find a document they deemed acceptable (at the fifth attempt) the day before the deadline. At no point did I receive a clear explanation as to why a document was rejected. After the second rejection I hastily transferred all of my business funds to other accounts, and have no intention of returning.

Any suggestions for alternatives? I set up an account and tested a transfer to an out-of-country account, just in case I need to leave the US.. It worked painlessly. But recently, I think they closed my account pending more documents.

Also, any suggestions on reasonably secure bank accounts one can hold without citizenship / residency? Swiss?

Re: A change of address led to our Wise accounts being shut down

#74

Post by SuperNinKenDo »

ntSean wrote: post #50

I feel as though the whole story isn't here, as there's one key detail that seems suspect from Wise's email: "Additionally, the reason behind our decision is because your activities exceed our risk tolerance." It seems as though Wise had noticed payment patterns that seemed outside of what Wise is comfortable facilitating. I hope the author can get their funds, but this behaviour is consistent with all banking servic…

Probable just boilerplate. Both parts of the statement can be read so many ways as to be effectively meaningless.

Re: A change of address led to our Wise accounts being shut down

#76

Post by lioeters »

tianqi wrote: post #16

Has anyone ever just called them 'Wise'? Every single mention is 'Wise (formerly TransferWise)' like it's part of their legal entity name. Their CEO probably introduces himself as 'CEO of Wise (formerly TransferWise)'.

It's like Twitter, there was no good reason to change a name with years of trust and reputation. "X" sounds juvenile and stupid, and so does "Wise". I don't understand how it's legal for companies to name themselves as common words like "Alphabet". It's not only confusing, it's arrogant as hell.

Re: A change of address led to our Wise accounts being shut down

#78

Post by FateOfNations »

At some point customer service died. Businesses of seem to no longer be interested in dealing with customers. Good customers come in all shapes and sizes, and often don't exactly fit a cookie cutter. It's frustrating to see businesses just cut and run the moment something becomes a problem that needs more than a series of pre-scripted responses to be resolved.

Re: A change of address led to our Wise accounts being shut down

#79

Post by Johnny555 »

tianqi wrote: post #16

Has anyone ever just called them 'Wise'? Every single mention is 'Wise (formerly TransferWise)' like it's part of their legal entity name. Their CEO probably introduces himself as 'CEO of Wise (formerly TransferWise)'.

I didn't sign up with them until they rebranded to "Wise", so that's what I call them. If this article just called them "TransferWise", I doubt I would have known it was the same as the Wise I use.

Re: A change of address led to our Wise accounts being shut down

#80

Post by Johnny555 »

tech-ninja wrote: post #55

I've had good experiences with Wise but jesus this is a nightmare, it looks like their customer service is crooked. It's a shame that such a great company can be so inflexible and let this type of situations fly.

I don't think their customer service is crooked, but their customer service is tailored to making sure they meet the exact letter of the laws and regulations they operate under and if it means they lose customers, that's better than a large fine (or whatever the penalty is)
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