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Synology reverses policy banning third-party HDDs

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Re: Synology reverses policy banning third-party HDDs

#81

I have a ds920 4 bay from synology. It's a pretty decent product, their browser OS for it is incredibly good and useful, the performance is pretty good and I've stuck extra ram in it, ssd for caching reads/writes (altho I have it disabled for writes). But after what they've done recently I don't know if I'd use em again. I know everyone jusy says "build your own!!!11" I used to be like that too I love tech. But somet…

TrueNAS has solved that for me, by making my computer into a NAS appliance. It's great.

Re: Synology reverses policy banning third-party HDDs

#83
post #55

Is there a decent (budget) NAS with 2.5" HDD support? I have like ~30 1TB 2.5" HDD sitting on my shelf and would love to put together at least one NAS with them but a Synology slim is like... 500€? Not even all the disks worth that much

Buy any NAS and a bunch of 3.5" installation frames for 2.5" disks? They're like a dollar each, or you can even 3D print them.

Re: Synology reverses policy banning third-party HDDs

#84

I'm pretty sure Synology does not manufacture hard drives. So you can't buy 3rd party HDDs --- but Synology can? Looks likes a blatant FU to the customer was returned in kind.

What is there to understand? They want to sell you the drives directly. This is extremely common practice, see ink cartridges.

Re: Synology reverses policy banning third-party HDDs

#85

When leadership makes decisions that are so out of touch with their customers it also severely impacts internal morale. Yeah, so they reversed eventually. But the technical and support people at Synology probably tried to fight this and lost. That feeling of being ignored despite having given this company your everything for many years. I bet many woke up feeling that the magic that made Synology a good place to work…

While I see where you're coming from, in my experience ESPECIALLY Customer-Support is usually happy to have a clear-cut criteria to reject support-requests as "officially out-of-scope".

I wouldn't be surprised if the decision was made BECAUSE Customer Support highlighted the support-effort to debug all these unique customer-setups within warranty, and then someone stepped in and proposed to kill two birds with one stone and only support own HDD's...

Re: Synology reverses policy banning third-party HDDs

#86
post #31
post #25

> According to some reports, sales of Synology’s 2025 NAS models dropped sharply in the months after the restriction was introduced. What did NAS customers purchase instead? I honestly can’t believe anyone at Synology thought this would turn out differently.

Change Synology with HP, NAS with printer and HDD with ink cartridge. How does that sound like?

Printers don't take standardized cartridges. I think that was their mistake. They should have started with model specific HDD cartridges. Or just expanded models with USB enclosures.

Re: Synology reverses policy banning third-party HDDs

#87
post #27
post #16

Earlier quoted context omitted.

I honestly think continuing to buy Synology is likely a mistake: not only have they not even properly apologized for this insanely bad anti-consumer decision, it's merely one of many over the past few years. (I speak as an 1819+ owner.) If you're not interested in running your own, I think the most promising option is the UniFi UNAS which is due to be shipping soon (edit: Already has actually. A new model is due to s…

"successful" boycotts always have a weird decision afterwards, as you want them to be "rewarded" in reversing course, but still cost them enough to not be worth trying things again next time. And it feels like for most of these companies it's a whack-a-mole of cycling from which happened to burn you last rather than any actually being fundamentally "better". Pretty every alternative mentioned in this thread have rele…

At this point I'm not suggesting a boycott at all, I'm placing a vote of no confidence in Synology. There is no reason to believe they've had a "change of heart" on their mentality, they're not stopping due to backlash, they're stopping because their greedy scheme failed. If they can figure out one that works, is there any reason to believe they won't take it?

Go to the Synology website and browse to a NAS. Here's Synology's closest product to the new UniFi UNAS offering, the DS1825+.

https://www.synology.com/en-us/products/DS1825+

> See why Synology drives are ideal

And it just links to a marketing video announcing Synology drives... Does it explain why you should use Synology drives? ... No. It is literally 100% marketing puffery. They do not mention or acknowledge any of the dumb software lock-in tricks they were playing. Coupled with no formal announcement, they are apparently willing to do the absolute bare minimum to win back customers who left over this. Apparently for some people, this is good enough, even though unlike many markets there are actually plenty of competent NAS products. And we wonder why enshittication is so prevalent? We're paying for it. Its a positive signal that they can't get away with anything, only almost anything. Feel free to experiment with user trust! There's no consequences anyways!

And honestly, while Synology DSM is a pretty decent experience, though to be clear I have personal misgivings with it all over the place, I really struggle to see how it can justify the price tag. The UniFi UNAS Pro is a new and weird product, but by any account it does have solid fundamentals for the job of network attached storage. Comparing the specs... The DS1825+ comes with 2x2.5GbE... versus the UNAS Pro's 10GbE. It comes with 8 bays over the UNAS Pro's 7. It comes with a Ryzen V1500B over the UNAS Pro's Cortex-A57, both with 8 GiB of RAM. One thing the Synology NAS has is the ability to expand to 18 bays with additional enclosures, which is certainly worth something, but what I'm trying to say is, the specs are not actually leagues different especially considering that this is what you get without paying extra. For Synology you will pay $1,149 over the $499 of the UNAS.

Don't get me wrong. UniFi UNAS is brand new. I don't think it has support for running third party applications or Docker workloads, and there are definitely less storage pool options than with Synology DSM. But, it really seems like for the core NAS functionality, the UniFi option is just going to be better. Given that neither of these devices are actually all that powerful, I reckon you'd probably be best off actually just treating them like pure storage devices anyhow, and taking advantage of fast networking to run applications on another device. Especially with 10 GbE!

You could literally buy two UniFi UNAS Pro units and a Raspberry Pi 5 and still come up a little short on the price of the DS1825+. Not that you should do that, but it says a lot that you could.

So sure, buy whatever you want, but Synology already played their hand, so don't be surprised when they do what they've already shown they are more than happy to do. I'm not buying it.

And P.S.: Yes, there are plenty of mediocre or crap products on the NAS market, but you literally don't just have to buy on brand names alone. There are plenty of reputable reviewers that will go into as much detail as you want about many aspects of the devices, and then you can use brand reputation to fill in any gaps if you want. It feels silly to hinge entirely on brand reputation when you have this much information available...

Re: Synology reverses policy banning third-party HDDs

#88
post #16

Earlier quoted context omitted.

I honestly think continuing to buy Synology is likely a mistake: not only have they not even properly apologized for this insanely bad anti-consumer decision, it's merely one of many over the past few years. (I speak as an 1819+ owner.) If you're not interested in running your own, I think the most promising option is the UniFi UNAS which is due to be shipping soon (edit: Already has actually. A new model is due to s…

After I heard from someone who worked there about how incredibly bad their code and software development practices are I wouldn’t trust them with my data. And that was for their enterprise products.

Having dug into Synology DSM to try to debug issues, I would bet my left kidney the code quality in DSM would give any of Ubiquiti's own crappy code a run for its money. These vendors don't make sales on code quality, for better or worse.

Re: Synology reverses policy banning third-party HDDs

#89

When leadership makes decisions that are so out of touch with their customers it also severely impacts internal morale. Yeah, so they reversed eventually. But the technical and support people at Synology probably tried to fight this and lost. That feeling of being ignored despite having given this company your everything for many years. I bet many woke up feeling that the magic that made Synology a good place to work…

Do you have inside info about this? I'm just wondering why the internal support people would fight a decision like only allowing supported drives, wouldn't that make their job easier?

Because trying to explain stupid decisions is annoying and listening to endless complaints is demoralizing.

Source: worked AppleCare

Re: Synology reverses policy banning third-party HDDs

#90

I have a ds920 4 bay from synology. It's a pretty decent product, their browser OS for it is incredibly good and useful, the performance is pretty good and I've stuck extra ram in it, ssd for caching reads/writes (altho I have it disabled for writes). But after what they've done recently I don't know if I'd use em again. I know everyone jusy says "build your own!!!11" I used to be like that too I love tech. But somet…

>I know everyone jusy says "build your own!!!11" I used to be like that too I love tech. But sometimes we just want a tool that just plugs in and works, so we can reach our final goal faster.

Same here. I have a couple of boxes running Proxmox in my homelab and I like to tinker, but I also have a DS918+ ticking away with my most important files as I just want something simple that works and is reliable

Half of the "build your own" stuff I've had over the years has at some point broken in some weird and exotic way, requiring a bit more manual upkeep and tweaking than I'd like from a box that is mostly just an SMB share

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