Earlier quoted context omitted.
I suspect there are many, many things for which chat is a great interface. And by positioning ChatGPT as the distributor for all these things, they get to be the new Google. But you're also right that many domains for which a purpose-built interface is the right approach, and if the domain is valuable enough, it'll have someone coming after it to build that.
I have yet to see a chat agent deployed that is more popular than tailored browsing methods. The most charitable way to explain this is that the tailored browsing methods already in place are the results of years of careful design and battle testing and that the chat agent is providing most of the value that a tailored browsing method would but without any of the investment required to bring a traditional UX to fruit…
Have you ever worked in a corporation? Do you really think that Windows 8 UI was the fruit of years of careful design? What about Workday?
> but it is bizarre that so many businesses seem to be discarding battle tested UXes for chatbots
Not really. If the chatbot is smart enough then chatbot is the more natural interface. I've seen people who prefer to say "hey siri set alarm clock for 10 AM" rather than use the UI. Which makes sense, because language is the way people literally have evolved specialized organs for. If anything, language is the "battle tested UX", and the other stuff is temporary fad.
Of course the problem is that most chatbots aren't smart. But this is a purely technical problem that can be solved within foreseeable future.