Live data from Hacker News

She Sent Her iPhone to Apple. Repair Techs Uploaded Her Nudes to Facebook (2021)

vice.com

61–70 of 109 posts

Re: She Sent Her iPhone to Apple. Repair Techs Uploaded Her Nudes to Facebook (2021)

#61

Earlier quoted context omitted.

> can only be opened with FaceID and no passcode backup So it can easily be opened by someone who restrains you and holds your phone in front of your face then?

I had a friend a few years back that got taken for close to $50k and this feature would have prevented it. - He was at a bar and got to talking to one girl. - There was another girl watching him and his phone and figured out his passcode. The bar was dimly lit so FaceID didn't always work and at some point he entered his passcode and she saw. - They all left to "go back to their place" and in the process the girls st…

Were these the same girls that inspired the Hustlers movie? Or maybe they were inspired by it?

Re: She Sent Her iPhone to Apple. Repair Techs Uploaded Her Nudes to Facebook (2021)

#62

Why doesnt apple add a repair mode? Access to most settings but not data? Then train users to never give their password to Apple (like banks say never say even to us your PIN or online password)

They did. 10 years ago.

That seems to be incorrect

https://www.macrumors.com/2024/04/30/ios-17-5-repair-state/

Re: She Sent Her iPhone to Apple. Repair Techs Uploaded Her Nudes to Facebook (2021)

#63

Unfortunately this occurred in 2016, long before they added "repair mode" in iOS 17. But I should mention, I was in the middle of writing a comment along the lines of "apple really needs to add a repair mode to iOS" before going to look it up and realizing that it's actually been there since iOS 17. For me this highlights another issue with iOS which is it has many awesome features that you just won't know about unle…

> can only be opened with FaceID and no passcode backup So it can easily be opened by someone who restrains you and holds your phone in front of your face then?

One of the reasons I never set up FaceID on my phone.

Re: She Sent Her iPhone to Apple. Repair Techs Uploaded Her Nudes to Facebook (2021)

#64

Earlier quoted context omitted.

> can only be opened with FaceID and no passcode backup So it can easily be opened by someone who restrains you and holds your phone in front of your face then?

I had a friend a few years back that got taken for close to $50k and this feature would have prevented it. - He was at a bar and got to talking to one girl. - There was another girl watching him and his phone and figured out his passcode. The bar was dimly lit so FaceID didn't always work and at some point he entered his passcode and she saw. - They all left to "go back to their place" and in the process the girls st…

Or don't stay logged in to your banking apps. I have mine set to require a login every time I open them.

Re: She Sent Her iPhone to Apple. Repair Techs Uploaded Her Nudes to Facebook (2021)

#65
post #25

Unfortunately this occurred in 2016, long before they added "repair mode" in iOS 17. But I should mention, I was in the middle of writing a comment along the lines of "apple really needs to add a repair mode to iOS" before going to look it up and realizing that it's actually been there since iOS 17. For me this highlights another issue with iOS which is it has many awesome features that you just won't know about unle…

> iOS which is it has many awesome features that you just won't know about unless you're a techie that keeps up with the news Probably the single most useful hidden feature, valuable to parents everywhere, is “Guided Access” mode available through accessibility settings. It lets you lock the screen to a single app or disable touch entirely (or even by custom region), so that you can hand your device to a kid without…

Samsung has this too (not sure about other Androids), it's called "pin app".

It also makes the app come up immediately when your turn on the screen, so it's in front of the lock screen basically (but you can only access that particular app). It's good for showing someone a specific app. I also use it for instant access to my train ticket (QR code on screen on the train company's app). The iOS version sounds better though.

Re: She Sent Her iPhone to Apple. Repair Techs Uploaded Her Nudes to Facebook (2021)

#66
post #43
post #26

Earlier quoted context omitted.

> All my data is backed up to cloud How is that less worrisome? Your data is living in someone else's storage, waiting to be compromised.

Depending on the backup mechanism they use it might be protected with cryptography and a private key or strong password.

Assuming they did all that properly of course....

My phone is not backed up. There's also nothing on it that I could not stand to lose.

Re: She Sent Her iPhone to Apple. Repair Techs Uploaded Her Nudes to Facebook (2021)

#67
post #57

Earlier quoted context omitted.

The word "easily" is doing some work here, as your scenario is already in the area of "rubber-hose cryptanalysis", where passcodes don't stay private for long either.

Except physical assault leaves evidence.

[deleted]

Re: She Sent Her iPhone to Apple. Repair Techs Uploaded Her Nudes to Facebook (2021)

#68

There is a long and shameful history of repair techs and computer shops doing this to people. From the stories I've heard from people who've been in that industry, looking for nudes on customer devices has been almost an expected and tacitly tolerated norm for decades. Its not going to stop on it's own, so we need to start throwing the book at these people. Very long prison sentences are in order. It's a form of sexu…

Been going on long before that. When I was in high school a friend worked at a camera shop where they also did photo finishing in-house. Very common for them to make extra prints of all the nudes and amateur porn and circulate them amongst themselves and their friends.

On the one hand, that's a privacy violation. On the other hand, what did people expect when they brought their film in for processing---that nobody would see the photos? My guess is that a lot of them had an exhibitionist thing going on.

Re: She Sent Her iPhone to Apple. Repair Techs Uploaded Her Nudes to Facebook (2021)

#69

A "privacy first" company would never ask for passcodes. They still do in 2025. Just goes to show that Apple's privacy claims are theater.

Every time I had to send in an iDevice for repair they required me to factory-reset it before sending it in. They never asked me for passcodes.

Every time I've gone to the Apple store they've asked for the passcode

Re: She Sent Her iPhone to Apple. Repair Techs Uploaded Her Nudes to Facebook (2021)

#70
post #50

Somewhere in the 2013-14's or something my MBP had a faulty GPU and I brought it in for free repair (that they put in another faulty GPU which failed after the same time as the first one, but it did get them over of the warranty period is besides the point), and they asked me for my root password. I gave it, and felt incredibly dirty. I would never do that again.

Was it an Nvidia GPU? I used to work for GeekSquad and we would gladly send the Mac to the Apple store to replace the whole thing with the newer model - always free. People would come back and thank us for sending them to Apple. They even honored them out of warranty due to the lawsuit they faced with Nvidia over the solder failures.

It was indeed an nvidia GPU, I desoldered something and got the thing working pretty much 100% on the iGPU of the corei7 in there... For 3 days until some update bricked it once and for good.

I never heard of any actions to take after the second failure, shame. Was that also valid in the EU?

Whole thing did leave me a bit sour about Apple tbh, it was my last macbook.

Post reply on HN