What about what he said was so controversial? It seems entirely in line with everything else I’ve seen happen on these kinds of shows.
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what a load of bullshit.
Disney+ cancellation page crashes as customers rush to quit
71–80 of 327 posts
Re: Disney+ cancellation page crashes as customers rush to quit
#72I'm sure it's an accident and not intentional! A big corporation would never, ever do something like cause a delay so people cool off and don't bother actually canceling later.
It's possible but I think Hanlon's Razor is more likely. I saw this happen myself and the form submission was successful on the second attempt. I just don't think they had the capacity to handle this surge of traffic to this endpoint/service.
That’s the trick with capacity planning around cancellation. You can always deprioritize it because any improvement increases the speed with which revenue decreases (not valuable to the business) and customer satisfaction with this flow generally doesn’t matter since you’re losing their business. The only negative risk factor is CC chargebacks which will cost you some money but at scale most people generally don’t deal with that hassle vs just trying to cancel a few times.
Re: Disney+ cancellation page crashes as customers rush to quit
#73Earlier quoted context omitted.
The subject of the sentence was "the MAGA gang" - and it's true that they (and the president himself) were the ones desperately declaring right after the assassination before we had any information that shooter was a radical leftist. So for me it's a fair statement and really only disinformation if you purposely distort the sentence. The second part of what he said is also a true statement, that they're using this tr…
You're ignoring the part of the quote where he implied the killer was MAGA or MAGA affiliated. For reference the full quote is: >The MAGA Gang desperately trying to characterize this kid who murdered Charlie Kirk as anything other than one of them and doing everything they can to score political points from it Kimmel didn't explicitly make the accusation that the killer was MAGA, but the use of the wording "desperate…
I disagree - my read is that he is saying the MAGA gang was trying to exploit the tragedy and desperately point fingers, which I think is accurate.
Re: Disney+ cancellation page crashes as customers rush to quit
#74Earlier quoted context omitted.
> was a claim that Charlie Kirk’s assassin was a “maga” supporter. I just watched the video. What he said was that MAGA supporters were too quick to blame anyone but the right, before there was any evidence about the shooter’s identity or political stance. That’s a fact.
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Re: Disney+ cancellation page crashes as customers rush to quit
#75Earlier quoted context omitted.
Call it HN’s rule: Never attribute to incompetence what can be attributed to malice
I’m amazed at the prevalence of conspiracy theories on HN in recent years. Even for simple topics like a website crashing under load we get claims that it’s actually a deliberate conspiracy, even though the crashes have turned this from a quiet event into a social media and news phenomenon, likely accelerating the number of cancellations.
COVID years really messed some people up.
Re: Disney+ cancellation page crashes as customers rush to quit
#76Earlier quoted context omitted.
It's possible but I think Hanlon's Razor is more likely. I saw this happen myself and the form submission was successful on the second attempt. I just don't think they had the capacity to handle this surge of traffic to this endpoint/service.
It can be a mixture of both. It's extremely easy to Cover Your Ass while intentionally dragging your feet when a bug works in your favor. The manager simply has to decide that other tasks are higher priority.
That's true, but it's seldom going to be the case that the account cancellation portion of the app is all on it's own. It's going to be built into the rest of the application, including the parts your happy customers are actually paying for. You're taking down a lot of the site.
And I don't know about others, but the one thing that's sure to make me cancel and never return is when a business tries to be a jerk about subscribers. I know one subscription service that when you try to cancel will instead ask you to pause. Except when you pause, the site will make the buttons to complete a sale begin disabled. Then 10 to 15 seconds later, the button enables. It only does this so that they can show you a request to resume your subscription. Nope. I immediately went and fully cancelled, and I haven't been back. I only intended to pause for a short time because I was unable to use the service at all for several weeks. Instead because they wanted to grasp onto every customer too tightly, and they lost me for good. They didn't respect me, so I don't want their product anymore.
Re: Disney+ cancellation page crashes as customers rush to quit
#77What about what he said was so controversial? It seems entirely in line with everything else I’ve seen happen on these kinds of shows.
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> What Kimmel Said, and the affiliates broadcasted, was a claim that Charlie Kirk’s assassin was a “maga” supporter.
This is the actual quote:
"We hit some new lows over the weekend with the MAGA gang desperately trying to characterize this kid who murdered Charlie Kirk as anything other than one of them and doing everything they can to score political points from it,"
Note that he doesn't say that the shooter was MAGA, only that those within the right wing influencer sphere were desperately trying to characterize the shooter as anything other than one of them. This is unambiguously and factually true.
I swear, media literacy in the united states is in the fucking toilet.
Re: Disney+ cancellation page crashes as customers rush to quit
#78Earlier quoted context omitted.
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> was a claim that Charlie Kirk’s assassin was a “maga” supporter. I just watched the video. What he said was that MAGA supporters were too quick to blame anyone but the right, before there was any evidence about the shooter’s identity or political stance. That’s a fact.
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Re: Disney+ cancellation page crashes as customers rush to quit
#79Can we cancel 2025?
Re: Disney+ cancellation page crashes as customers rush to quit
#80I'm sure it's an accident and not intentional! A big corporation would never, ever do something like cause a delay so people cool off and don't bother actually canceling later.
I've used Disney+ and I think I never used the app without experiencing some kind of issue.