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Like Intel before it, AMD blames motherboard makers for burnt-out CPUs

arstechnica.com

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Re: Like Intel before it, AMD blames motherboard makers for burnt-out CPUs

#51

Post by nashashmi »

nashashmi wrote: post #22
FirmwareBurner wrote: post #2

That's why I like Apple's vertical integration. If something breaks it's 100% their fault that they need to make right to the consumer, they can't tell you to GTFO and go blame someone else to escape responsibility.

Apple sells the hardware. That is why they are responsible. If dell sold the hardware , dell would be responsible . AMD does not sell the motherboard. The motherboard sells the CPU. So motherboard is responsible. But the relevance here is CPU is burning out because it is being plugged in by the end user. And the manufacturer is blaming the motherboard for their cpu burning. Maybe the cpu should be protective?

Looks like the motherboard might be sending more voltage than allowed causing the CPU to burn. So it is the motherboard's fault.

Re: Like Intel before it, AMD blames motherboard makers for burnt-out CPUs

#52

Post by anvuong »

FirmwareBurner wrote: post #2

That's why I like Apple's vertical integration. If something breaks it's 100% their fault that they need to make right to the consumer, they can't tell you to GTFO and go blame someone else to escape responsibility.

Antenna gate? Bend gate? Butterfly keyboard? This kind of Apple fanboyism is why I hate Apple, even though I really enjoy using their Macs at work.

Re: Like Intel before it, AMD blames motherboard makers for burnt-out CPUs

#53

Post by hangonhn »

FirmwareBurner wrote: post #2

That's why I like Apple's vertical integration. If something breaks it's 100% their fault that they need to make right to the consumer, they can't tell you to GTFO and go blame someone else to escape responsibility.

Did you forget the iPhone 4 antenna debacle? Not only was the design problematic but Apple's gaslighting of everyone was terrible. https://en.wikipedia.org/wiki/IPhone_4#Antenna

Or what about the butterfly keyboard issue? https://www.pcmag.com/news/apple-finally-begins-distributing.... I can't believe I had to periodically use compressed air to get my keyboard working again. Again, they kept denying it was an issue.

Re: Like Intel before it, AMD blames motherboard makers for burnt-out CPUs

#54

Post by wat10000 »

taneliv wrote: post #4
FirmwareBurner wrote: post #2

That's why I like Apple's vertical integration. If something breaks it's 100% their fault that they need to make right to the consumer, they can't tell you to GTFO and go blame someone else to escape responsibility.

You can surely buy integrated non-Apple systems like laptops, desktops and servers where the vendor fully bears the responsibility for correct system function. DIY systems are perhaps the ones most affected by this, but I don't think Apple caters at all to that segment.

Right, Dell or Lenovo can no more tell their customer "not our problem, talk to Intel" than Toyota can say, "not our problem, talk to Takata." If you buy a motherboard and buy a CPU and put them together, only then do you get the opportunity to play these games.

Re: Like Intel before it, AMD blames motherboard makers for burnt-out CPUs

#55

Post by Avamander »

Well, seeing how buggy motherboards are in general, I rather believe AMD when they say they're ignoring yet another crucial detail.

My previous Gigabyte motherboard had unstable TSC, incorrect IOMMU configuration, broken PSP and CPPC. My current Asus board also has C-state weirdness and broken ASPM and it killed one CPU(!) on default settings. I won't even go into all the bugs I've encountered with Lenovo laptops, ACPI bugs, ASPM bugs, Pluton bugs and so on and on.

Re: Like Intel before it, AMD blames motherboard makers for burnt-out CPUs

#56

Post by ptx »

kstrauser wrote: post #39
hu3 wrote: post #24

Earlier quoted context omitted.

Maybe this will open your eyes. Dell support has flown a repair guy to my place with spare hardware pieces and fixed my pc in front of me. In my office. And I was partially to blame for the problem (I over clocked the CPU). I told them I did oc the CPU, they changed motherboard and processor anyways. For free. So not only there are other verticals, but they are better.

The same Dell sold me a new monitor through their Amazon store, and when it broke a few months later — as that model became infamous for — Dell refused to replace it because their inventory system claimed I wasn’t the first owner: https://honeypot.net/2021/02/19/dell-doesnt-honor.html Funny how experiences with the same company can be so drastically different. You got white glove service. I got service so bad that I…

Could this be because of Amazon's "commingling" [1], where they throw products ordered from different stores all in one big pile, mixing the counterfeits with the real ones?

[1] https://www.buffalo.edu/news/tipsheets/2024/amazon-commingli...

Re: Like Intel before it, AMD blames motherboard makers for burnt-out CPUs

#58

Post by wat10000 »

gwbas1c wrote: post #27
bitmasher9 wrote: post #6

Earlier quoted context omitted.

It is nice to be able to replace your cpu, or install new memory, or use expansion slots. Not to mention being able to pick hardware that isn’t locked to a single operating system. For me that’s well worth being liable for installation issues.

I had one of the giant Mac Pros from 2007, and I was able to change drives, RAM, and even replace the included graphics card when it fried. I even fixed my first Macbook pro from 2006. My more recent Macbooks haven't needed repair before the OS was end-of-life. Personally, I don't miss it, as I'm 100% laptop. If I was into PC gaming, I'd probably have a desktop, but I prefer the simplicity of consoles. FWIW: Most peo…

The current Mac Pro offers upgradeable storage, and PCIe slots (but they don't support video cards). The CPU and RAM can no longer be upgraded. It's also tremendously expensive, $7,000 for the base model. (That 2007 model started at $2,200!)

I miss it a little. I have a 16GB MacBook Pro that I wouldn't mind adding more RAM to. But I think it's a worthwhile tradeoff for better performance, size, and power consumption.

Re: Like Intel before it, AMD blames motherboard makers for burnt-out CPUs

#59

Post by philjohn »

kvemkon wrote: post #34
dumbfounder wrote: post #19

If the motherboards are putting too much power into the chips, why isn’t it their fault?

Isn't it the small embedded support CPU core within the CPU I/O die that controls voltages and frequencies? Sure it depends of what is configured in BIOS.

That I/O die will do little if sent hundreds of amps all of a sudden.

Re: Like Intel before it, AMD blames motherboard makers for burnt-out CPUs

#60

Post by rsynnott »

hu3 wrote: post #24
FirmwareBurner wrote: post #2

That's why I like Apple's vertical integration. If something breaks it's 100% their fault that they need to make right to the consumer, they can't tell you to GTFO and go blame someone else to escape responsibility.

Maybe this will open your eyes. Dell support has flown a repair guy to my place with spare hardware pieces and fixed my pc in front of me. In my office. And I was partially to blame for the problem (I over clocked the CPU). I told them I did oc the CPU, they changed motherboard and processor anyways. For free. So not only there are other verticals, but they are better.

My mum had a Dell laptop whose power supply died after a few years. This was during the era when seemingly every model had a different supply. Dell essentially said "sorry, we don't make those anymore or have any remaining in stock, you're on your own".

It was a low-end one (their now-dead 'Vostro' brand), which may explain the service difference, I suppose.

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