31–40 of 91 posts
Earlier quoted context omitted.
Pretty sure they blamed the user holding their iphone wrong.
To Be fair, you are not supposed to hold in the one place where it disconnects
That's why I like Apple's vertical integration. If something breaks it's 100% their fault that they need to make right to the consumer, they can't tell you to GTFO and go blame someone else to escape responsibility.
Maybe this will open your eyes. Dell support has flown a repair guy to my place with spare hardware pieces and fixed my pc in front of me. In my office. And I was partially to blame for the problem (I over clocked the CPU). I told them I did oc the CPU, they changed motherboard and processor anyways. For free. So not only there are other verticals, but they are better.
That was a huge boost for Dell in my mind.
The problem with Intel blaming 13th and 14th gen failures on motherboard manufacturers was that it happened even on motherboards which followed Intel's guidance to a T. This Ars Technica article doesn't seem to even try to make the argument that motherboard manufacturers are innocent, so the comparison to 13th and 14th gen failures is completely unwarranted.
Further, the article doesn't even investigate whether or not AMD's claim is correct. They could've compared AMD's max voltage specifications to the default settings configured by various motherboards.
If the motherboards are putting too much power into the chips, why isn’t it their fault?
That's why I like Apple's vertical integration. If something breaks it's 100% their fault that they need to make right to the consumer, they can't tell you to GTFO and go blame someone else to escape responsibility.
Maybe this will open your eyes. Dell support has flown a repair guy to my place with spare hardware pieces and fixed my pc in front of me. In my office. And I was partially to blame for the problem (I over clocked the CPU). I told them I did oc the CPU, they changed motherboard and processor anyways. For free. So not only there are other verticals, but they are better.
I can think of a bad one where a significant number of laptops and 1st party docking stations were deployed. There was an issue where in certain scenarios plugging into the dock would brick the dock. It affected ~5% of the population in 90 days. Vendor response: fuck you.
One of the interns working on desktop support at the org figured out that certain laptop serial number ranges were affected. She then popped it open and found what turned out to be a counterfeit chip.
Flying monkeys were released and the CEO of the vendor got a call. End result: ~$40-50M redeployment of everything, eaten by the vendor. If they had been accountable from the beginning, they likely would have recalled $3-5M of devices and spent $300-500k on deployment.
On the flip, I remember one scenario where an off warranty device failed before its replacement was ready (and the replacement was another vendor). The part wasn’t available locally, and the account exec ditched a conference in Chicago, picked up the part from a depot in Indiana and drove it to Massachusetts overnight, with a CE waiting for it in the lot.
Earlier quoted context omitted.
Maybe this will open your eyes. Dell support has flown a repair guy to my place with spare hardware pieces and fixed my pc in front of me. In my office. And I was partially to blame for the problem (I over clocked the CPU). I told them I did oc the CPU, they changed motherboard and processor anyways. For free. So not only there are other verticals, but they are better.
All of these companies have good and bad stories. I’ve been in the IT biz for a long time and have lots of stories of heroics and villainy. I can think of a bad one where a significant number of laptops and 1st party docking stations were deployed. There was an issue where in certain scenarios plugging into the dock would brick the dock. It affected ~5% of the population in 90 days. Vendor response: fuck you. One of…
That's why I like Apple's vertical integration. If something breaks it's 100% their fault that they need to make right to the consumer, they can't tell you to GTFO and go blame someone else to escape responsibility.
Maybe this will open your eyes. Dell support has flown a repair guy to my place with spare hardware pieces and fixed my pc in front of me. In my office. And I was partially to blame for the problem (I over clocked the CPU). I told them I did oc the CPU, they changed motherboard and processor anyways. For free. So not only there are other verticals, but they are better.
Funny how experiences with the same company can be so drastically different. You got white glove service. I got service so bad that I used my veto power to keep an employer from ever spending a single penny with them.
That's why I like Apple's vertical integration. If something breaks it's 100% their fault that they need to make right to the consumer, they can't tell you to GTFO and go blame someone else to escape responsibility.