11–20 of 163 posts
It's good that this executive (President, not the CEO as indicated in the title) is taking initiative to fix things at PayPal. But until things are fixed, PayPal is still a business risk.
What confuses me is that David acts as if these are new stories of accounts frozen, staggered access to money, and blocked recourse to customer chargebacks. This has been happening for years with hundreds of publicly written stories of bad will by PayPal.
I've been reading similar complaints to that for years. Some of which were far worse in my view (i.e. taking money out of banks to repay people who weren't even seeking a refund because PayPal changed its mind about someone's product or service).
Why does PayPal suddenly care? Is it because there is viable competition now?
Why now? Why with this story? I've been reading similar complaints to that for years. Some of which were far worse in my view (i.e. taking money out of banks to repay people who weren't even seeking a refund because PayPal changed its mind about someone's product or service). Why does PayPal suddenly care? Is it because there is viable competition now?
If even a modicum of this attitude can seep down into all of the customer facing departments at PayPal, it'd be an awesome thing. I hope they pull it off.
They are seeing Stripe, Square, etc getting way more mindshare, and they are scared.
With all due respect PayPal, good riddance. You've sucked too hard for too long, and now we finally have alternatives.
Why now? Why with this story? I've been reading similar complaints to that for years. Some of which were far worse in my view (i.e. taking money out of banks to repay people who weren't even seeking a refund because PayPal changed its mind about someone's product or service). Why does PayPal suddenly care? Is it because there is viable competition now?
It says right there: "I'm driving a lot of changes at PayPal (I took over 5 months ago)"