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PayPal CEO writes personal response

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Re: PayPal CEO writes personal response

#5

Post by akcreek »

petercooper wrote: post #2

If even a modicum of this attitude can seep down into all of the customer facing departments at PayPal, it'd be an awesome thing. I hope they pull it off.

Agreed. I hope the policy and attitude can change. I do a lot of business with PayPal because my customers prefer it. Certainly not because they have provided much value other than being the most commonly used service.

Re: PayPal CEO writes personal response

#8

Post by njloof »

Step one for PayPal would be to always provide a reason when they take action, for all users. Every bad experience I have had with PayPal began with them doing something negative, and never explaining why they did it. I have had methods of payment locked out, I have had funds not released, I have been told I could not make an instant payment, and not once was I given a reason why.

Re: PayPal CEO writes personal response

#9

Post by tlack »

Great email.. one of the most convincing and sincere high level apologies I've read. Perhaps, for once, the future is looking bright for Paypal. I could have done without the "forwarded from my iPad" at the bottom though.
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