If a company promises "unlimited" I usually don't believe them with very very few exceptions such as unlimited internet on a home internet.
not sure if this is a joke, but most home internet plans get throttled after some secret limit.
Stop selling “unlimited”, when you mean “until we change our minds”
21–30 of 363 posts
Re: Stop selling “unlimited”, when you mean “until we change our minds”
#22If a company promises "unlimited" I usually don't believe them with very very few exceptions such as unlimited internet on a home internet.
It was not true years ago when I was using Cox. It said unlimited, but in fact had a upload/download limit. I think download was 500GB/month, upload was far less. I'm using Fios now and apparently it's truly unlimited unless my excessive usage is "unfair" to other users. I guess that kind of language is left to be interpreted by Verizon.
Re: Stop selling “unlimited”, when you mean “until we change our minds”
#23When you offer "unlimited", you're immediately exposing yourself to the 0.1% of userbase that will absolutely treat it is unlimited. Whale users/hoarders. This has been a known problem since the dawn of hosting...hell, it goes back to times before computers.
One thing I miss for the other users, i.e. the casual users that never use anywhere near of their quota, is rollover. If you haven't used your quota this month, the unused will roll over to the next month.
Re: Stop selling “unlimited”, when you mean “until we change our minds”
#24Did Anthropic ever use the term unlimited? I understand the general frustration with the pattern, but it seems weird to put unlimited in quotes when it wasn’t the way Claude was sold.
Re: Stop selling “unlimited”, when you mean “until we change our minds”
#25If a company promises "unlimited" I usually don't believe them with very very few exceptions such as unlimited internet on a home internet.
Which is limited by the top speed
Re: Stop selling “unlimited”, when you mean “until we change our minds”
#26Did the Max plan ever promise unlimited anything? I’m on it, and I remember seeing and paying for 20x, not infinity.
There is a case to be made that they sold a multiple and are changing x or rate limiting x differently, but the tone seems different from that.
Re: Stop selling “unlimited”, when you mean “until we change our minds”
#27I'm trying to cancel my Claude plan right now, because mid-research I got hit with a one hour time out for the first time, and I realized just how little I need the "expensive" research stuff and just want basic language refinement and some basic augmented knowledge search to get more terms to search the web. And all that basic stuff gets cutoff when you hit some invisible barrier that you have no way of controlling…
My credit card web portal has a section for reversing transactions without having to call anyone. Maybe yours does too?
Reversing transactions is not cancelling the service I believe?
As long as you don't cancel, you do owe them money. But if they make cancelling intentionally hard, one would likely have a good case in court to still not pay, if one would want to go to court over this.
Re: Stop selling “unlimited”, when you mean “until we change our minds”
#28I'm trying to cancel my Claude plan right now, because mid-research I got hit with a one hour time out for the first time, and I realized just how little I need the "expensive" research stuff and just want basic language refinement and some basic augmented knowledge search to get more terms to search the web. And all that basic stuff gets cutoff when you hit some invisible barrier that you have no way of controlling…
My credit card web portal has a section for reversing transactions without having to call anyone. Maybe yours does too?
nice feature.
so its like backcharge via app instead of calling credit card customer care.
do you mind sharing the credit card company
Re: Stop selling “unlimited”, when you mean “until we change our minds”
#29I feel like this is where the heavyweights are really going to start throwing their weight around and basically drive the smaller startups out of town.
Can you really ever compete when you are renting someone else's GPUs?
Can you really ever compete when you are going up against custom silicon built and deployed at scale to run inference at scale (i.e. TPUs built to run Gemini and deployed by the tens-of-thousands in data centers around the globe)?
Meta and Google have deep pockets and massive existing world-class infrastructure (at least for Google, Meta probably runs their php Facebook thing on a few VPS dotted around in some random colos /s ) . They've literally written the book on this.
It remains to be seen how much more money OpenAI can burn, but we've started to see how much Anthropic can burn if nothing else.
Re: Stop selling “unlimited”, when you mean “until we change our minds”
#30I would absolutely do this if I ran anthropic. Of course unlimited implicitly means “unlimited without abuse.” There are always these “power users” who run it 25/8 and use all the resources, or sell access to others. To Anthropic: of course the “power users” are also going to be the top 5% of extremely online folks who are going to angrily pen long form tweet storms and this whole thing will die down soon for the other 95% of us. Weather the storm.