Every story like this has me thinking about two things: 1. Companies have no soul. They are, by design, just chasing revenue. Everything else is just a risk to be factored. 2. There are real humans at these companies who choose to take part in the business and design and engineering, etc. I don’t think these humans have no soul (though some won’t), and I don’t think they’re stupid (though some are). I think it’s just…
Which is why I don't think punishing just the company itself is enough. The engineers, designers, PM's that implemented this should also receive punishment, sufficient enough to make anyone thinking of participating in the implementation of such systems has reason enough to feel sick, if only for their own skin. Make it clear that participating in such things carries the risk of losing your career, a lot of money, and potentially even your freedom.