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wise seems to be managed rather unprofessionally. An ex-girlfriend of mine used to work there and once joked about some of my transactions. It was all in good humor and nothing sensitive was involved, but it raised a serious concern for me: how can a random employee access anyone’s account, is that SO common? It feels like there's zero privacy
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What?
many people say crypto is a solution looking for a problem, as they are comfortable with an alternative to every crypto use case someone might have. such as instant and fast cross border payments. and then the problem surfaces.
I’ve had all kinds of little annoying issues with Wise that cause me to be trapped in circles, but nothing this serious. Support is truly the thing that separates the wheat from the chaff. Everything is hunky-dory when it works, and the moment there’s a problem, you’re suddenly stuck in the Barbican at 3am with no signs, no lights and nobody to talk to.
Yes, absolutely. True in any industry, and especially in ones like this.
The customer service is obviously an AI agent
What's the alternative?
wise seems to be managed rather unprofessionally. An ex-girlfriend of mine used to work there and once joked about some of my transactions. It was all in good humor and nothing sensitive was involved, but it raised a serious concern for me: how can a random employee access anyone’s account, is that SO common? It feels like there's zero privacy
Earlier quoted context omitted.
Good news, actual banks in many countries also do the same thing.
It's easier to get justice from a local bank in your country, or to at least talk to a real person face to face than from PayPal Luxemburg or wherever they're located.
Is it, really?
It would not matter to the local court where PayPal's HQ is.
PayPal needs to be licensed in your country to handle money transfers. They can lose the right to operate in your state if they aren't compliant with the laws.
In the US, the licenses are required even on the state level: e.g., here are the requirements for California Money Transmitter License:
https://www.jwsuretybonds.com/states/california/money-transm...
Fraud and theft are one fun way to lose such a license.
Earlier quoted context omitted.
Are you confusing Wise with Stripe, where he used to work?
No, I'm talking about Wise. I was falsely accused of some stuff, my account was locked, and they were ignoring all communications even as I tried to prove my innocence. @patio11 helped me escalate and we had it resolved really quickly. I'm also a Stripe user, but I never had a problem there.
This is a familiar situation. I run a SaaS platform where I sell plugins for WordPress. Recently, my PayPal account was suspended, and a balance of €80,000 was frozen. The stated reason is a violation of the Terms of Service. However, no specific explanation has been provided — neither what rule I allegedly violated, nor how I violated it. I’ve searched through the lengthy documentation, but without clear guidance, t…