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Wise refuses to let us access our $60k AUD

hey.paris

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Re: Wise refuses to let us access our $60k AUD

#21

Post by k4rli »

justinde wrote: post #2

This is a familiar situation. I run a SaaS platform where I sell plugins for WordPress. Recently, my PayPal account was suspended, and a balance of €80,000 was frozen. The stated reason is a violation of the Terms of Service. However, no specific explanation has been provided — neither what rule I allegedly violated, nor how I violated it. I’ve searched through the lengthy documentation, but without clear guidance, t…

Keeping funds in Paypal seems nuts. I've also had experience with them just closing the account ~12yrs ago but fortunately only had 10EUR on it.

These days I'd only use Paypal if they didn't offer any better options and then only as a proxy to debit/credit card (which has purchase protection so no need to deal with Paypal itself ever).

Re: Wise refuses to let us access our $60k AUD

#24

Post by kome »

wise seems to be managed rather unprofessionally. An ex-girlfriend of mine used to work there and once joked about some of my transactions. It was all in good humor and nothing sensitive was involved, but it raised a serious concern for me: how can a random employee access anyone’s account, is that SO common? It feels like there's zero privacy

Re: Wise refuses to let us access our $60k AUD

#26

Post by hobo_mark »

Meekro wrote: post #25

Honest tip: When I had a Wise-related problem, I reached out to @patio11 (famous HN user) for help and he connected me with a high-ranking employee at Wise. We had the problem resolved a day later. 10/10, would escalate again.

Are you confusing Wise with Stripe, where he used to work?

Re: Wise refuses to let us access our $60k AUD

#27

Post by pbmonster »

Are those fintech companies under any financial regulatory authority?

If my bank pulls any kind of stuff like that, dropping the magic "I will have to report this to the Federal Financial Supervisory Authority" gets any and all gears unstuck right quick. Because this is absolutely unacceptable, and my local financial regulator agrees (and levies substantial fines accordingly).

Might be an EU thing, though.

Re: Wise refuses to let us access our $60k AUD

#29

Post by Meekro »

hobo_mark wrote: post #26
Meekro wrote: post #25

Honest tip: When I had a Wise-related problem, I reached out to @patio11 (famous HN user) for help and he connected me with a high-ranking employee at Wise. We had the problem resolved a day later. 10/10, would escalate again.

Are you confusing Wise with Stripe, where he used to work?

No, I'm talking about Wise. I was falsely accused of some stuff, my account was locked, and they were ignoring all communications even as I tried to prove my innocence. @patio11 helped me escalate and we had it resolved really quickly.

I'm also a Stripe user, but I never had a problem there.

Re: Wise refuses to let us access our $60k AUD

#30

Post by boomskats »

Ahh, I have fond memories of this. Their random KYC 're-verification' process (the lack of humans/computer says no) was _dystopian_ levels of frustrating. In the end I made a gif[0] and called them out publicly in the hope that they'd do something about it.

The service they offer is amazing when it works, but it'll be a long time before I use them for anything my business depends on.

[0]: https://x.com/boomskats/status/1407019117555683332

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