161–170 of 225 posts
I'm listening to hold music right now, 30 minutes into my attempt at cancelling 3mbps home DSL service (not a typo), for which the price has crept up to $71 USD/mo. I first spoke with a customer service agent whose accent I couldn't understand very well. I have him ALL my account information. He mumbled something about being unable to forward me to the actual customer service agent (then what is your role, dude?), th…
Why not send a registered letter?
I'm listening to hold music right now, 30 minutes into my attempt at cancelling 3mbps home DSL service (not a typo), for which the price has crept up to $71 USD/mo. I first spoke with a customer service agent whose accent I couldn't understand very well. I have him ALL my account information. He mumbled something about being unable to forward me to the actual customer service agent (then what is your role, dude?), th…
Earlier quoted context omitted.
I wonder what would happen if one sent a cancellation letter via certified mail, then just stopped paying. If they come after you, well - you canceled.
Perhaps the letter alone would be adequate. But frustratingly, the AT&T website appeared to allow you to replace your current (auto-pay) billing method with some other billing method, but I didn't see any way to remove all current billing methods, which makes just stopping paying nigh impossible. :-(
Freedom to pay is very fundamental for free speech, I think courts and legislatures made this very very clear multiple times.
There are whole countries where you don't need Apple as intermediary to cancel any subscription without notice. In these countries it is up to companies to sue you if they think you are in wrong, and "they made it hard to cancel subscription" is basically all defence consumer ever needs.
So they never win.
So they never sue.
Earlier quoted context omitted.
Democracy is two wolves and a sheep deciding what to have for lunch.
This is a lazy argument. It only serves to dissuade the masses from doing critical thinking and analyzing party platforms. It also explains why blue collar Americans vote for tax breaks for billionaires and union busting legislation.
Why do regular people like this? For real, is it all "Those People Have it Worse", or do they just like the government making things worse for it's own sake? There's people who like this who will never benefit at all, does anyone know why? I don't get it. Then again I don't get the appeal of tearing the wings off of flies either.
> Why do regular people like this? For real, is it all "Those People Have it Worse", or do they just like the government making things worse for its own sake? Could you explain what you’re referring to? Isn’t the FTC trying to make it better (with key staff getting fired as they try)?
Some people like this, where companies get to effectively scam people by deliberately not enforcing rules preventing it. I don't know why people like this. I speculated that it was due to some dumb new bigotry of some sort, as a wild guess as to why people like it when the gov't harms people for no reason.
I'm listening to hold music right now, 30 minutes into my attempt at cancelling 3mbps home DSL service (not a typo), for which the price has crept up to $71 USD/mo. I first spoke with a customer service agent whose accent I couldn't understand very well. I have him ALL my account information. He mumbled something about being unable to forward me to the actual customer service agent (then what is your role, dude?), th…
Why not send a registered letter?
The whole point of "click to cancel" was to deal with the fact that a business, by contract law, can make it almost entirely impossible to stop owing them money through entirely legal means. The courts do not consider being on hold for 18 hours onerous enough to void a contract, so it's perfectly legal to require you to follow the "cancellation process", whatever that is.
Welcome to a world without consumer protections beyond basic contract law! American courts have long held the position that, if you agree to a contract, it really doesn't matter how onerous it is. Fuck you, caveat emptor and all that.
If you want to improve the situation without new regulation, we should push for courts to take a more reasonable stance: That contract law does not protect absurd contracts. This is supposed to be the current situation, but what it takes to get your contract declared null because it's unfair or onerous is just insane right now, because our courts have spent at least 50 years praying at the alter of "let businesses do literally anything they want under contract law"
Earlier quoted context omitted.
Perhaps the letter alone would be adequate. But frustratingly, the AT&T website appeared to allow you to replace your current (auto-pay) billing method with some other billing method, but I didn't see any way to remove all current billing methods, which makes just stopping paying nigh impossible. :-(
most credit cards allow you to create a temporary card number. Create one, set it to be the billing method, and then revoke it. crazy that we need to resort to that sort of thing, but it does work!
Earlier quoted context omitted.
"You" is often plural.
> "You" is often plural. If we're being pedantic (which we absolutely are at this point), "you" is always plural, and plurality is sometimes used to denote formality or respect for a singular subject (analogous to vous in French, or Sie in Germanic languages). It just so happens that we exclusively use the formal/respectful version in English these days. The only truly singular singular second person pronoun in Engli…
How about 'click-to-bill'. If I don't touch your service you can't charge me.
https://help.kagi.com/kagi/plans/plan-types.html#fair-pricin...