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Zoom outage caused by accidental 'shutting down' of the zoom.us domain

status.zoom.us

191–200 of 324 posts

Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain

#191

Earlier quoted context omitted.

Wait really? I use a .us domain for personal stuff, that.. makes me want to reconsider.

Also .us domains don't have who is privacy.

Yeah I found that out when I stupidly used my real contact info, and ended up getting spammed all to hell.

Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain

#193

Earlier quoted context omitted.

zoom.com is an audio equipment manufacturer, which was there before zoom.us. I guess that's what happens where they had to accept substandard domain, because they were unwilling to be creative about their name.

I always assumed that Zoom reacted to security/privacy concerns about its association with China by getting a "*.us" domain that sounded very United States.

Maybe it’s just simple word play of “Zoom us” as in call us. As opposed to “Zoom me” which might be just for one person rather than group chat.

Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain

#194

Earlier quoted context omitted.

zoom.com is an audio equipment manufacturer, which was there before zoom.us. I guess that's what happens where they had to accept substandard domain, because they were unwilling to be creative about their name.

Incidentally, Zoom seems a terrible name for a video conferencing app - anyone know why they chose it?

It is a one-syllable word, easy to pronounce in many languages, quite distinct from other words and brands, and can easily be turned into a verb.

Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain

#195

Earlier quoted context omitted.

GoDaddy Registry operates the .us registry. You cannot have a .us domain without their involvement. Consider whether you wanted a .com domain instead (which is operated by Verisign).

zoom.com is an audio equipment manufacturer, which was there before zoom.us. I guess that's what happens where they had to accept substandard domain, because they were unwilling to be creative about their name.

Maybe after recent US events, everything will move to .ru TLD

Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain

#196
post #85

That seriously devalues MarkMonitor's services. MarkMonitor claims to be a "an ICANN-accredited registrar and recognized industry leader since 1999". The whole point of paying for MarkMonitor is that they're an expensive service for valuable domains and are not allowed to screw up. GoDaddy should not be involved here at all.

These big companies spend tens of millions on homegrown tooling, even their own languages and databases, but they can't assign one dev to write a domain-monitoring tool?

You are thinking like a developer. In reality that means that now they are responsible for it, if MarkMonitor messes something up they can use their relationship to all the registrars to fix the problem and MarkMonitor is on the hook in case anything goes wrong.

This is a better situation to be in than some internal tooling that failed to notify someone because it got forgotten after the developer left.

Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain

#197
post #189

Earlier quoted context omitted.

Please don't keep us in suspense ... who is privacy?

They probably meant "whois privacy"[1] (without the space). Whois is basically a way to get information about a domain name (and many other stuff). Whois privacy just ensures that your address, name and other stuff is not public. [1] https://en.wikipedia.org/wiki/Domain_privacy

They were probably joking when they asked that question.

Your reply doesn't seem sarcastic, so I take it you genuinely r/whoosh'ed (that's a reference to a subreddit about situations where someone is acting clueless).

Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain

#198
post #121
post #32

A few years ago I had a .us TLD. I eventually decided that I probably shouldn't be reliant on a country code for my domain, it's the same reason why I don't use .io I'm not saying that this couldn't have happened with a gTLD But why put your brand at the mercy of a government like that?

> But why put your brand at the mercy of a government like that? I tend to trust my government (Canada) and I appreciate that WHOIS information is hidden by default for .ca domains. I live here and always will so it seems fit to use the national TLD for representing myself and my work.

IIRC CIRA who is the delegated ccTLD manager of .ca is not a government entity (this is quite common in the ccTLD space actually, a lot of ccTLD are being managed by foundations or non-profits).

Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain

#199
post #41

Earlier quoted context omitted.

What TLD is not subject to a country's laws? .aq? .su? Edit: .eu might be an even better candidate for this requirement, but you can ask British former domain owners how that worked out gTLDs just subject you to an additional layer of incompetence, namely from the company running it. The government where they're located can still come knocking. It's also not like e.g. .nl is run by the Dutch government officials, it'…

Presumably the idea is that fabricating a legal offense to shut down a ccTLD would be easier than it would be for regular TLDs. I don't know if that's actually the case, I've heard some shady sites are using .su(Soviet Union) to avoid judicial actions.

Wait, we're talking about buying domain names right? Not about buying countries in order to own a ccTLD rather than a 'regular' TLD

So then you don't have to produce an offence that takes the TLD down (whichever kind) but one that makes a judge within the country that the TLD operator operates in approve a takedown notice for your domain name or even get the TLD operator to cooperate voluntarily

Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain

#200
post #47

Zoom CEO: Hi, we'd like an SLA credit for the global outage you caused our company. GoDaddy: I am so sorry about that. I can offer you a one-time coupon for $10 off your next purchase or renewal. Would you like me to apply this to your account? --- Most companies just hope an apologetic zoom call is enough to retain your business, and most of the time it works. Not enough has been written about the asymmetry of your…

You probably don’t want to optimize for the SLA credit making up for a significant part of your lost revenue — because that would mean when things are operating normally, you don’t have much of a profit margin. SLA’s are generally more helpful for getting out of long term contracts with unreliable vendors than actually making up for revenue lost during an outage.

SLA credits are an incentive for the service provider not making up for lost revenue from the outage.

If you have 100% SLA credit under 99% availability you can't aford to be less than 99% available and I know that your SLA means something to you, not just an aspirational bullet point.

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