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Atlassian announces end of support for Opsgenie

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Re: Atlassian announces end of support for Opsgenie

#91

Post by perlgeek »

rohgpt wrote: post #80

This Opsgenie announcement has certainly sparked some interesting discussions. Reading through the HN thread, it's fascinating to see how many teams are in similar situations - either just migrated to Opsgenie (ouch!) or trying to figure out what their next move should be. The confusion around what's actually happening is understandable. While services will continue until 2027, end-of-sale in 2025 means many teams ar…

Obviously, reliability and pricing play a big role.

Another one that's surprisingly important to my employer: select the country of origin of phone calls.

The company I work for offers (among other things) datacenter colocation in Germany, and one of the selling points to compete against AWS is German ownership, no foreign control. Yes, some of our customers are very conservative. A few of our customers get direct notifications from our alerting tool, and if those phone calls arrive from a US-based number, it leaves a really bad impression.

OpsGenie has instances hosted in EU for that.

Re: Atlassian announces end of support for Opsgenie

#92

Post by perlgeek »

cj wrote: post #2

This appears to be more of a pricing/packaging/branding change as opposed to Atlassian shutting something down.

Opsgenie offers an API for integrations.

To me it sounds like this API will stop responding after 2027-04, so you need to rework your integration. Not just a pricing/packaging/branding change.

If you have sources that disagree, I'd be happy to read them.

Re: Atlassian announces end of support for Opsgenie

#93

Post by ksmith14 »

evil-olive wrote: post #44
ksmith14 wrote: post #5

I’ve been using OpsGenie’s free tier for a number of years as part of a home automation/monitoring project. Guess it’s time to shop for alternatives.

depending on what you're using it for, Pushover [0] might fit the bill. it's what I use for my home monitoring setup - low-priority alerts just go to an email folder, but a high-priority alert (such as a water leak sensor firing) will get pushed to my phone. it's a "no frills, in a good way" type of product. dirt-simple API with straightforward pricing ($5 lifetime subscription) and limits so generous I've never worr…

I was actually using Pushover before I switched to OpsGenie. I typically have my phone set to do not disturb overnight and Pushover didn't have a "critical alerts" option to punch through - OpsGenie did. I may revisit it since I can dredge up the integration code from my Git repo.

Re: Atlassian announces end of support for Opsgenie

#95

Post by jjtang1 »

bovermyer wrote: post #85
jjtang1 wrote: post #45

Earlier quoted context omitted.

Ah yes. Terraform is super popular for us (almost 1m downloads). We also built a pretty cool "Terraformer" tool that lets you create workflows in UI and translate that to .tf easily. We take extensibility pretty seriously. Outside the basics, we just released our own agent ready API ( https://rootly.com/blog/introducing-rootlys-api-ai-agent-fir... ), MCP, docs are now LLM ready ( https://docs.rootly.com/llms-full.txt…

That's pretty cool! I'll add Rootly to my list of options for our vendor evaluation.

Cool! Mention JJ in the demo booking and I’m happy to personally join :)

Re: Atlassian announces end of support for Opsgenie

#96

Post by jjtang1 »

jjtang1 wrote: post #72
jedberg wrote: post #71

Earlier quoted context omitted.

Hey there, this page: https://rootly.com/humans-of-reliability Is weirdly broken (at least for me) on Safari on desktop. Every mouse movement or key click causes all the tiles to enlarge. It's fine on Chrome and Firefox.

Oof. On it!

You profile is pretty interesting. Lmk if you want to come on the pod!

Re: Atlassian announces end of support for Opsgenie

#97

Post by rellid »

piotrkulpinski wrote: post #46

Here's a list of open source alternatives to switch to: https://openalternative.co/alternatives/opsgenie Most of them can be self-hosted so you won't be locked in in case that happens again.

Self hosting your alerting tool seems like madness to me, but, you do you.

Re: Atlassian announces end of support for Opsgenie

#98

Post by jjtang1 »

piotrkulpinski wrote: post #46

Here's a list of open source alternatives to switch to: https://openalternative.co/alternatives/opsgenie Most of them can be self-hosted so you won't be locked in in case that happens again.

Who alerts you when your own alerting system is down?

Re: Atlassian announces end of support for Opsgenie

#99

Post by hkchad »

lawrjone wrote: post #75
x3n0ph3n3 wrote: post #52

Earlier quoted context omitted.

My company literally _just left_ PagerDuty for OpsGenie. It's a pretty big gut punch after just doing all the work to cut over.

This really sucks, that is rough. When you’re buying from a company like Atlassian you don’t expect this to happen really. The writing has been on the wall for a while with Opsgenie though. I work at incident.io and loads of our customers have had deprecation/migration warnings for a year or so now, pushing them away from Opsgenie and into different Atlassian products (with no migration plan, sadly). It’s been great…

If anyone started using OpsGenie post acquisition they should have KNOWN atlassian would change something, assuming it would remain status quo would have been naive.

For us it was a seamless migration for us to Jira Service Management from OpsGenie. There were many emails, and many in app banner notifications for MONTHS. All our rules transferred over. I only had to setup our notification integrations so all links into email/slack goto Jira Service Mgmt instead of OpsGeneie. Our OpsGeneie instance is currently read only.

Re: Atlassian announces end of support for Opsgenie

#100

Post by hkchad »

bovermyer wrote: post #8
cj wrote: post #2

This appears to be more of a pricing/packaging/branding change as opposed to Atlassian shutting something down.

As a current Opsgenie user, I disagree. They're splitting their incident management and alerting/on-call into two services - Jira Service Management and Compass, respectively. Both are terrible, and not at all one-to-one replacements.

You don't need Compass to keep the On Call Schedule, that's part of Operations which is where all the alerting stuff migrated to as well.
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