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Atlassian announces end of support for Opsgenie

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Re: Atlassian announces end of support for Opsgenie

#51

Post by jjtang1 »

darkwater wrote: post #50
jjtang1 wrote: post #13

[Promotional warning] Damn. As a founder in the incident management space (Rootly) I've had a lot of respect for Opsgenie. They had unique features like heartbeats and ran a lean but mighty team before selling to Atlassian. We saw them the most in Europe by far. Okay here comes to promotional part (don't hate me). If anyone is looking for a modern alternative to Opsgenie that isn't as expensive as PagerDuty, Rootly i…

Reading the comparison with PD [1] and having been a Pagerduty customer...even if it's promo material for a competitor, it resonates a LOT with my experience with PD (and boy, I do have experience with it). The web UI and the limitations around overrides, paging groups, escalation policies etc are all real and makes me wonder: how is it possible that a behemoth in the space like PD is stagnating like that? I understa…

Not trying to dunk on my competition but that is one thing that always surprised me too. Speed to deliver/innovate. I see large corporations all the time like even Slack (Agent marketplace), AWS (Bedrock), deliver at a high clip. PD truly had the opportunity to be a Datadog sized company given the brand name. Now it's a reputation impossible to shake.

There are some pretty low hanging fruit stuff that would make the PD experience palatable (e.g. ability to page teams not just services, allow for partial overrides). These things for us were I do think PD is trying to rectify it by acquiring Jeli, giving it away for free in their new pricing plan, etc. Def feeling the squeeze a bit if I had to guess.

Re: Atlassian announces end of support for Opsgenie

#52

Post by x3n0ph3n3 »

thesh4d0w wrote: post #27
rdsubhas wrote: post #26

EDIT:::: The title submitted (End of support) is a bit misleading. It's set to April 2027. I've left my original message here for brevity. Not all of it is valid, but some is. Super bizarre. We're a large Opsgenie customer. The Opsgenie website or mobile apps never showed any notice, not even as of now. The "Announcements" section in the mobile and web apps as I'm writing reads a feature announcement: "Coming soon: S…

> We will be reaching out via email to provide a tailored recommendation for each Opsgenie site, highlighting the best fit for your team. > Opsgenie end of support – effective April 5th, 2027: A public post followed up by them reaching out individually (which takes time) along with a 2 year grace period, seems pretty reasonable?

My company literally _just left_ PagerDuty for OpsGenie. It's a pretty big gut punch after just doing all the work to cut over.

Re: Atlassian announces end of support for Opsgenie

#54

Post by parliament32 »

jurajmasar wrote: post #20

At the risk of being banned forever on HN: We built Better Stack ( https://betterstack.com/incident-management ) after being frustrated with PagerDuty a couple years back. It's a solid place to land if you need to migrate away from Opsgenie. Let me know at juraj@betterstack.com if you have questions, happy to help! (I'm the founder)

That's a lot of "AI" -- incident response is the last place I'd want to see AI-anything, other than helping me write post-mortems maybe. Who's liable when your text generator decides to close an impacting incident?

Re: Atlassian announces end of support for Opsgenie

#55

Post by cadamsdotcom »

jjtang1 wrote: post #13

[Promotional warning] Damn. As a founder in the incident management space (Rootly) I've had a lot of respect for Opsgenie. They had unique features like heartbeats and ran a lean but mighty team before selling to Atlassian. We saw them the most in Europe by far. Okay here comes to promotional part (don't hate me). If anyone is looking for a modern alternative to Opsgenie that isn't as expensive as PagerDuty, Rootly i…

Seconding this and offering an honest testimonial as a huge fan of JJ and Rootly’s team.

I championed and led the introduction of Rootly’s incident management product at two tech companies and counting. Rootly scales well - the Slack bot replaced chains of comms we used to have humans to handle. It’s reliable. And the attention to detail in their product feels like a love letter to SRE.

Rootly has the product chops to make a top notch incident management product. The domain modeling they’ve done for Rootly Oncall is solid - it feels like a superset of PagerDuty and Opsgenie.

Anyone moving off Opsgenie would benefit from a close look at it.

https://rootly.com/landing/pagerduty-vs-rootly-on-call

Re: Atlassian announces end of support for Opsgenie

#56

Post by jjtang1 »

cadamsdotcom wrote: post #55
jjtang1 wrote: post #13

[Promotional warning] Damn. As a founder in the incident management space (Rootly) I've had a lot of respect for Opsgenie. They had unique features like heartbeats and ran a lean but mighty team before selling to Atlassian. We saw them the most in Europe by far. Okay here comes to promotional part (don't hate me). If anyone is looking for a modern alternative to Opsgenie that isn't as expensive as PagerDuty, Rootly i…

Seconding this and offering an honest testimonial as a huge fan of JJ and Rootly’s team. I championed and led the introduction of Rootly’s incident management product at two tech companies and counting. Rootly scales well - the Slack bot replaced chains of comms we used to have humans to handle. It’s reliable. And the attention to detail in their product feels like a love letter to SRE. Rootly has the product chops t…

Appreciate the love sir! Canva and RevenueCat are still one of my fav teams to work with!

Re: Atlassian announces end of support for Opsgenie

#57

Post by jjtang1 »

shric wrote: post #22

From my point of view they ended support a long time ago. Sep 8, 2022 - I sent a 2 line PR to fix an incorrect spelling of a json field and add a missing one in their Go SDK. June 23, 2023 (9 months later) - It was reviewed and merged. https://github.com/opsgenie/opsgenie-go-sdk-v2/pull/89

That is def one way to evaluate velocity.

Re: Atlassian announces end of support for Opsgenie

#58

Post by Aeolun »

mads_quist wrote: post #40

Founder of All Quiet here. Sorry - this is also promotional :) We've created All Quiet as an Alternative to Opsgenie and PagerDuty et al. We are building an incident management platform for developers from developers. We devs don't need a "full service platform" that also brews our team's coffee. We simply want to get a critical notification on our phones when sth's broken. Check out how we compare to Opsgenie: https…

What is the reasoning behind the thing being 50% more expensive in the EU? Still reasonable, just wondering.

Kinda like that this one is cheaper on the SSO plan than the other advertised here that starts at $20/user and proudly advertises no SSO tax.

Kinda easy if you make your plan as expensive as github enterprise.

Re: Atlassian announces end of support for Opsgenie

#59

Post by Aeolun »

This thread has four different promotions for alternative services I’ve seen. Is this an Atlassian thing? Where everyone dislikes their stiluff so much they want to build their own? Or is it like time-tracking, which is something everyone has built at least once in their career as a programmer?

Re: Atlassian announces end of support for Opsgenie

#60

Post by sunaden »

jurajmasar wrote: post #20

At the risk of being banned forever on HN: We built Better Stack ( https://betterstack.com/incident-management ) after being frustrated with PagerDuty a couple years back. It's a solid place to land if you need to migrate away from Opsgenie. Let me know at juraj@betterstack.com if you have questions, happy to help! (I'm the founder)

We are a very happy customer of better stack - it’s a genuinely great product that did not let us down so far and it’s way more intuitive than my previous experiences with Opsgenie (setting up escalation policies was a nightmare in opsgenie)

We also use the AI features quite a bit, but they can be easily ignored if unwanted

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