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Atlassian announces end of support for Opsgenie

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Re: Atlassian announces end of support for Opsgenie

#31

Post by birol »

Founder of ilert.com here.

For months, we’ve heard from customers jumping ship to ilert, citing Opsgenie’s stagnation as Atlassian folded its features into Jira Service Management (JSM). JSM’s a beefy ITSM platform - great if you need the extras, overkill if you just want real-time incident response.

Now there’s Compass: a dev-centric service catalog with basic alerting, on-call, and real-time notifications. Replacement or sidekick? Compass is a standalone Opsgenie successor for devs, yet it complements JSM’s broader IT support scope. Together, they tag-team the incident game, but neither fully mirrors Opsgenie’s features.

ilert’s the alternative: a German-built incident response tool covering alerting, on-call, status pages, and call routing—tightly focused.

Thoughts? Any existing customers following one of the migration paths suggested by Atlassian?

Re: Atlassian announces end of support for Opsgenie

#32

Post by haney »

It's wild to me that they would acquire a company for $295m and then shut it down six years later. I'd be really curious to know if this is a failed acquisition or if they think they'll be able to retain previous ops genie customers on their new products.

Re: Atlassian announces end of support for Opsgenie

#33

Post by atonse »

gregdoesit wrote: post #23

The most bizarre OpsGenie story was how in 2022, this tool was down for 2 weeks for hundreds of unlucky companies that were Atlassian customers. This was at a time when JIRA had an outage impacting a small percentage of their customer base - but still in the hundreds of organizations (with around tens of thousands of users.) While most companies can operate for some time without JIRA: losing your paging service means…

Probably prioritizing their revenue generating products over ones that may have had very little revenue.

Re: Atlassian announces end of support for Opsgenie

#34

Post by bovermyer »

jjtang1 wrote: post #13

[Promotional warning] Damn. As a founder in the incident management space (Rootly) I've had a lot of respect for Opsgenie. They had unique features like heartbeats and ran a lean but mighty team before selling to Atlassian. We saw them the most in Europe by far. Okay here comes to promotional part (don't hate me). If anyone is looking for a modern alternative to Opsgenie that isn't as expensive as PagerDuty, Rootly i…

Well, I find myself looking at alternatives suddenly.

However, one make-or-break feature - does Rootly have a Terraform provider? We rely heavily on Terraform for building out our Opsgenie setup.

Re: Atlassian announces end of support for Opsgenie

#35

Post by shric »

jurajmasar wrote: post #20

At the risk of being banned forever on HN: We built Better Stack ( https://betterstack.com/incident-management ) after being frustrated with PagerDuty a couple years back. It's a solid place to land if you need to migrate away from Opsgenie. Let me know at juraj@betterstack.com if you have questions, happy to help! (I'm the founder)

Perhaps I'm in the minority, but I was immediately put off when I saw "AI-native" on that page.

I don't want my incident management system to be AI anything. But then I thought maybe I'm being unreasonable so I checked out https://betterstack.com/docs/uptime/incident-silencing/ which was the first thing I found that was AI related.

Frankly, the thought of some black box AI system deciding when to silence incidents utterly terrifies me. I want to be absolutely 100% certain that I'm receiving all my alerts. If they're too noisy or repetitive, it's on me and my team to improve the alert quality, not leave it to "AI" to figure out what to silence.

Re: Atlassian announces end of support for Opsgenie

#36

Post by MajimasEyepatch »

rdsubhas wrote: post #26

EDIT:::: The title submitted (End of support) is a bit misleading. It's set to April 2027. I've left my original message here for brevity. Not all of it is valid, but some is. Super bizarre. We're a large Opsgenie customer. The Opsgenie website or mobile apps never showed any notice, not even as of now. The "Announcements" section in the mobile and web apps as I'm writing reads a feature announcement: "Coming soon: S…

The title isn't misleading. Maybe it would be helpful if it included the date, but no company the size of Atlassian is going to shut down a product like Opsgenie without a window for people to migrate. This seems to be a fairly generous window.

Re: Atlassian announces end of support for Opsgenie

#37

Post by karamanolev »

jjtang1 wrote: post #13

[Promotional warning] Damn. As a founder in the incident management space (Rootly) I've had a lot of respect for Opsgenie. They had unique features like heartbeats and ran a lean but mighty team before selling to Atlassian. We saw them the most in Europe by far. Okay here comes to promotional part (don't hate me). If anyone is looking for a modern alternative to Opsgenie that isn't as expensive as PagerDuty, Rootly i…

We're a small team (15 engineers) running a popular local service in Eastern Europe. We'll be checking that out.

I don't get the pricing of PagerDuty and OpsGenie. It seems too expensive for us. We're only a few people on-call and we need something simple, barebones, that just works and works reliably.

Re: Atlassian announces end of support for Opsgenie

#38

Post by tgv »

rat9988 wrote: post #30
rdsubhas wrote: post #29

Earlier quoted context omitted.

Indeed, you are right. The title is clickbait. I'll edit.

I'm not sure it is. It looks pretty reasonable. I'm not sure about what your whole outrage is. You are a paying customer, so they have to send you an email before they do the public announcement?

Sounds reasonable. The public has little to no interest in opsgenie, but paying customers do.

Re: Atlassian announces end of support for Opsgenie

#39

Post by jurajmasar »

shric wrote: post #35
jurajmasar wrote: post #20

At the risk of being banned forever on HN: We built Better Stack ( https://betterstack.com/incident-management ) after being frustrated with PagerDuty a couple years back. It's a solid place to land if you need to migrate away from Opsgenie. Let me know at juraj@betterstack.com if you have questions, happy to help! (I'm the founder)

Perhaps I'm in the minority, but I was immediately put off when I saw "AI-native" on that page. I don't want my incident management system to be AI anything. But then I thought maybe I'm being unreasonable so I checked out https://betterstack.com/docs/uptime/incident-silencing/ which was the first thing I found that was AI related. Frankly, the thought of some black box AI system deciding when to silence incidents ut…

Thanks for the feedback!

The phrase "AI-native" increases your startup's valuation by 100x nowadays

(just kidding)

Re: Atlassian announces end of support for Opsgenie

#40

Post by mads_quist »

Founder of All Quiet here. Sorry - this is also promotional :)

We've created All Quiet as an Alternative to Opsgenie and PagerDuty et al. We are building an incident management platform for developers from developers. We devs don't need a "full service platform" that also brews our team's coffee. We simply want to get a critical notification on our phones when sth's broken.

Check out how we compare to Opsgenie: https://allquiet.app/opsgenie-alternative

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