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At the risk of being banned forever on HN: We built Better Stack ( https://betterstack.com/incident-management ) after being frustrated with PagerDuty a couple years back. It's a solid place to land if you need to migrate away from Opsgenie. Let me know at juraj@betterstack.com if you have questions, happy to help! (I'm the founder)
Sep 8, 2022 - I sent a 2 line PR to fix an incorrect spelling of a json field and add a missing one in their Go SDK.
June 23, 2023 (9 months later) - It was reviewed and merged.
While most companies can operate for some time without JIRA: losing your paging service means you're flying in the dark. And yet, Atlassian did not prioritize restoring OpsGenie.
I covered the details at the time [1]. To this date, this incident is a real head-scratcher and makes me wonder if Atlassian has internalized how much more critical an incident alerting software is, compared to a ticketing software (JIRA) or wiki (Confluent).
[1] https://newsletter.pragmaticengineer.com/i/52148641/what-atl...
At the risk of being banned forever on HN: We built Better Stack ( https://betterstack.com/incident-management ) after being frustrated with PagerDuty a couple years back. It's a solid place to land if you need to migrate away from Opsgenie. Let me know at juraj@betterstack.com if you have questions, happy to help! (I'm the founder)
Super bizarre. We're a large Opsgenie customer. The Opsgenie website or mobile apps never showed any notice, not even as of now. The "Announcements" section in the mobile and web apps as I'm writing reads a feature announcement: "Coming soon: Simplified integration setup experience!"
Our customer relationship nor billing teams never received any communication.
Atlassian — we don't mind you sunsetting any product, that's fine. But honestly, your paying customers shouldn't get to know this from a blog post in social media, especially for an On-call emergency product.
I wouldn't trust any product from Atlassian after this fiasco.
EDIT:::: The title submitted (End of support) is a bit misleading. It's set to April 2027. I've left my original message here for brevity. Not all of it is valid, but some is. Super bizarre. We're a large Opsgenie customer. The Opsgenie website or mobile apps never showed any notice, not even as of now. The "Announcements" section in the mobile and web apps as I'm writing reads a feature announcement: "Coming soon: S…
> Opsgenie end of support – effective April 5th, 2027:
A public post followed up by them reaching out individually (which takes time) along with a 2 year grace period, seems pretty reasonable?
Earlier quoted context omitted.
Atlassian is nothing if not consistently mediocre at integrating their purchased properties into each other. And they still haven’t finished making deployments have feature parity with builds in Bamboo. I made it partway through the interview process at a startup a couple weeks ago and realized I didn’t have a good answer if they asked my advice for what to use for project management, if not Atlassian. Which was fair…
> Aside from GitHub I only have one other answer and it starts with, “this is going to sound crazy but hear me out.” Do tell...
I thought it was going to be a shitshow but it turned out to hit the Pareto Front for project management, especially if you were doing Kanban. It’s one of the first tools that auto-linked between wiki, tickets, commits and commit messages. You could put ticket numbers and Wikiwords into your commit messages and it just worked.
I’m trying to design a Trac but with CI now, but I’m working on a personal time management app instead, because I don’t build panipticons, so those features need to live where management cannot see.
EDIT:::: The title submitted (End of support) is a bit misleading. It's set to April 2027. I've left my original message here for brevity. Not all of it is valid, but some is. Super bizarre. We're a large Opsgenie customer. The Opsgenie website or mobile apps never showed any notice, not even as of now. The "Announcements" section in the mobile and web apps as I'm writing reads a feature announcement: "Coming soon: S…
> We will be reaching out via email to provide a tailored recommendation for each Opsgenie site, highlighting the best fit for your team. > Opsgenie end of support – effective April 5th, 2027: A public post followed up by them reaching out individually (which takes time) along with a 2 year grace period, seems pretty reasonable?
Earlier quoted context omitted.
> We will be reaching out via email to provide a tailored recommendation for each Opsgenie site, highlighting the best fit for your team. > Opsgenie end of support – effective April 5th, 2027: A public post followed up by them reaching out individually (which takes time) along with a 2 year grace period, seems pretty reasonable?
Indeed, you are right. The title is clickbait. I'll edit.