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Launch HN: Promptless (YC W25) – Automatic updates for customer-facing docs

news.ycombinator.com

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Re: Launch HN: Promptless (YC W25) – Automatic updates for customer-facing docs

#41

Post by kylegalbraith »

This idea is cool and well-scoped to a specific pain point that can be solved today. This is something that I think we need more of when it comes to YC batches.

However, you all should publish pricing before launching, and forcing me to book a call with you to use it is a nonstarter for me.

I don't want to get tied to this tool and then be charged for it in some weird way; give me your v0 pricing so that I can pay for it in a transparent way. As a fellow founder, I think you also know how little time I have for calls to check out demos for tools. So, just let me sign up and give it a spin.

Re: Launch HN: Promptless (YC W25) – Automatic updates for customer-facing docs

#44

Post by ozim »

I would like to have an AI agent in web app that would have source code access and enough knowledge to explain how the app should be used.

That could be tied up with product walkthroughs so applications would give you a demo on its own and would be always up to date.

Re: Launch HN: Promptless (YC W25) – Automatic updates for customer-facing docs

#45

Post by prithvi2206 »

kylegalbraith wrote: post #41

This idea is cool and well-scoped to a specific pain point that can be solved today. This is something that I think we need more of when it comes to YC batches. However, you all should publish pricing before launching, and forcing me to book a call with you to use it is a nonstarter for me. I don't want to get tied to this tool and then be charged for it in some weird way; give me your v0 pricing so that I can pay fo…

Yeah, this is very valid. We opened up a self-service trial this week so that people can more easily give it a spin before deciding to join a paid plan, but we're still working on a lot of the customer experience things to offer a truly complete onboarding experience. Appreciate the feedback!

Re: Launch HN: Promptless (YC W25) – Automatic updates for customer-facing docs

#46

Post by prithvi2206 »

yonom wrote: post #43

This is super useful! Have you considered generating docs based on customer support in Slack or Discord conversations?

Yes, Promptless already has the ability to be triggered from Slack channels (e.g. Slack Connect support channels with customers). Discord likely coming later this week or early next week!

Happy to get you set up on either!

Re: Launch HN: Promptless (YC W25) – Automatic updates for customer-facing docs

#47

Post by prithvi2206 »

ozim wrote: post #44

I would like to have an AI agent in web app that would have source code access and enough knowledge to explain how the app should be used. That could be tied up with product walkthroughs so applications would give you a demo on its own and would be always up to date.

Totally. My cofounder and I are very excited about this idea.

Sort of a primitive version of this, but one Promptless user is using it to update in-app tutorials for various integrations they have, in addition to public docs. The tutorials in this case are just text, but there's a path from having that context to actually having an in-app agent that provides a product walkthrough tailored for the logged-in user's unique use-case.

Re: Launch HN: Promptless (YC W25) – Automatic updates for customer-facing docs

#48

Post by prithvi2206 »

lyime wrote: post #40

Pricing? Whats bespoke about it? Whats your pricing metric?

We're still seeing new customers use Promptless in new ways (hence pricing can be a bit bespoke sometimes).

But for our standard use-case, the number of docs pages (crude proxy for documentation surface area) ends up being the primary metric separating pricing tiers. We're in the process of standardizing a startup tier that probably fits most docs sites that are ~100 pages or fewer and <20 employees.

Re: Launch HN: Promptless (YC W25) – Automatic updates for customer-facing docs

#50

Post by buss_jan »

Very real problem. We have started to worry about how to maintain the many cookbook samples and tutorials, we wrote/are planning on writing. Going over every user facing artefact after a code change is a non-starter, so you opt for versioning these things as they'll necessary become out of date. Very excited to give this a spin soon.
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