kinda surprising to see basically just LLM wrappers still getting funded/interest. Neat idea obviously and nice to have, but that's sort of it. Fundamentally misses mark on what you can do already without AI (running tests on your actual doc code examples etc), and fact that any of the AI IDEs could turn part of this one with single switch to just append a doc friendly update to a commit. To think that soon we have ai agents reading ai generated docs instead of code to reduce it back down to code...
Launch HN: Promptless (YC W25) – Automatic updates for customer-facing docs
31–40 of 62 posts
Re: Launch HN: Promptless (YC W25) – Automatic updates for customer-facing docs
#32That's a fascinating concept, automatic updates for customer-facing documents.
* This could revolutionize how we manage information.
* Think of the time saved, no more manual updates.
* Customer satisfaction would likely increase.
* Accuracy in documentation becomes a focus.
Could this be the end of outdated manuals?
Re: Launch HN: Promptless (YC W25) – Automatic updates for customer-facing docs
#33Very needed! I’ve worked on platform teams and API docs were always rushed last second to push out a release—-but in many ways they are the product. Another pain point was creating guides/examples for integrating 3rd party tools. Could be worth exploring
For sure. It can be challenging to inculcate a culture of treating docs as a product, but since great docs can drive revenue growth and bad docs can increase churn, it's a very important mindset. In terms of creating guides/examples for third-party tools, do you have a particular use-case in mind? e.g. if you're something like Zapier with hundreds of connections?
Have any of your customers provided case study information that would imply some reduction in churn or an increase in inbound leads or sales?
Re: Launch HN: Promptless (YC W25) – Automatic updates for customer-facing docs
#34This is cool. I’ve been working on a similar product but with Changelog focus (productsync.io). Happy to chat if interested, you can reach me from murat at productsync.
Re: Launch HN: Promptless (YC W25) – Automatic updates for customer-facing docs
#35>> and since no developer enjoys updating docs
They may be rare, but this is not universally true! I have a staff developer who creates beautiful documentation, paired with hand drawn (tablet) diagrams. I never miss an opportunity to complement & thank him for his work, he really seems to enjoy it and it goes well with the role's mandate to level-up other developers. If you find a developer (especially a senior+) who likes to create and maintain documentation, treat them like gold!
Re: Launch HN: Promptless (YC W25) – Automatic updates for customer-facing docs
#36>> and since no developer enjoys updating docs They may be rare, but this is not universally true! I have a staff developer who creates beautiful documentation, paired with hand drawn (tablet) diagrams. I never miss an opportunity to complement & thank him for his work, he really seems to enjoy it and it goes well with the role's mandate to level-up other developers. If you find a developer (especially a senior+) who…
Love this! Those people are definite force multipliers, but the fact that they're rare can end up putting a lot of burden on their shoulders. And yes, I definitely overgeneralized—while it's a running joke that developers hate writing docs, definitely not universally true!
Re: Launch HN: Promptless (YC W25) – Automatic updates for customer-facing docs
#37This is cool. I’ve been working on a similar product but with Changelog focus (productsync.io). Happy to chat if interested, you can reach me from murat at productsync.
Very cool. Will reach out soon!
Re: Launch HN: Promptless (YC W25) – Automatic updates for customer-facing docs
#38That's a fascinating concept, automatic updates for customer-facing documents. * This could revolutionize how we manage information. * Think of the time saved, no more manual updates. * Customer satisfaction would likely increase. * Accuracy in documentation becomes a focus. Could this be the end of outdated manuals?
Exactly. I think lots of people tend to underestimate how much documentation is out there. When I started working on Promptless, I assumed it was dominated by things like API docs and other developer docs. Turns out that's just a small fraction of software docs in general (they call them 'help centers' or 'knowledge bases' in this audience). And software docs in general is a fraction of docs that are published for other industries.
Re: Launch HN: Promptless (YC W25) – Automatic updates for customer-facing docs
#39Earlier quoted context omitted.
For sure. It can be challenging to inculcate a culture of treating docs as a product, but since great docs can drive revenue growth and bad docs can increase churn, it's a very important mindset. In terms of creating guides/examples for third-party tools, do you have a particular use-case in mind? e.g. if you're something like Zapier with hundreds of connections?
Have any of your customers provided case study information that would imply some reduction in churn or an increase in inbound leads or sales?
Yeah, great question! The earliest quantitative measurements people make are around how much time is being saved, but people are also measuring deflection rates in AI support chatbots (better docs => better support), which is strongly correlated with CSAT scores. Measuring reduction in churn or increased inbound takes several months to prove out, and we just haven't been around that long :)
We'll definitely be posting some case studies in the coming weeks, though!
Re: Launch HN: Promptless (YC W25) – Automatic updates for customer-facing docs
#40Pricing? Whats bespoke about it? Whats your pricing metric?