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Destined To Fail

stevenkovar.com

11–20 of 110 posts

Re: Destined To Fail

#11
This is completely off-topic, but what is the deal with grey font colours on light backgrounds these days? It pointlessly makes it harder to read. I shouldn't have to open Firebug to change it to black before I start reading.

Re: Destined To Fail

#12

I'm concerned that this article contains enough information for TimeWarner to identify Bill. I hope that he doesn't face any retribution.

Really? Reading your comment I realized that I just naturally I assumed Bill wasn't his real name.

Re: Destined To Fail

#13

I'm concerned that this article contains enough information for TimeWarner to identify Bill. I hope that he doesn't face any retribution.

Really? Reading your comment I realized that I just naturally I assumed Bill wasn't his real name.

Doesn't have to be his real name; how many employees were scheduled sometime during the last 2 months to have appointments at 9 at a building called 'Milago'?

Re: Destined To Fail

#14
Yeah.

I think of that stupid question, "Debit or Credit?"

The more I think about it, the more I see it as a hypnotic induction that prepares everybody for bad service. It's the perfect thing to get people used to the idea that they shouldn't experience customer delight, never.

Re: Destined To Fail

#15
post #13

Earlier quoted context omitted.

Really? Reading your comment I realized that I just naturally I assumed Bill wasn't his real name.

Doesn't have to be his real name; how many employees were scheduled sometime during the last 2 months to have appointments at 9 at a building called 'Milago'?

It also mentions some of Bill's career history: former woodworker with army comms training.

Re: Destined To Fail

#16
post #7

But he and time Warner didn't fail. He sucessfully installed your whatever and TW is getting your money.

... for the first sale. But if TW doesn't have a monopoly, I doubt they'd get the second sale after that experience.

Re: Destined To Fail

#17

Yeah. I think of that stupid question, "Debit or Credit?" The more I think about it, the more I see it as a hypnotic induction that prepares everybody for bad service. It's the perfect thing to get people used to the idea that they shouldn't experience customer delight, never.

How is "debit or credit?" a hypnotic induction that prepares everybody for bad service? Isn't it just a request for a basic bit of information that a cashier needs to process a transaction?

Re: Destined To Fail

#18
post #7

But he and time Warner didn't fail. He sucessfully installed your whatever and TW is getting your money.

... for the first sale. But if TW doesn't have a monopoly, I doubt they'd get the second sale after that experience.

...but TW does. So they don't really give a rat's ass.

Re: Destined To Fail

#19

Yeah. I think of that stupid question, "Debit or Credit?" The more I think about it, the more I see it as a hypnotic induction that prepares everybody for bad service. It's the perfect thing to get people used to the idea that they shouldn't experience customer delight, never.

How is "debit or credit?" a hypnotic induction that prepares everybody for bad service? Isn't it just a request for a basic bit of information that a cashier needs to process a transaction?

I'm pretty sure it's a useless question. You can use debit cards as credit cards and vice versa.

Re: Destined To Fail

#20
> The only way I could remove the monthly modem rental fee in my order online was to view the code on Time Warner’s site and edit a hidden part of the HTML for the appropriate checkbox to be visible. I’ve never had to ‘hack’ an order form before.

I guess the "appropriate checkbox" was greyed out (no way I believe people are looking at the html in case there would be an hidden checkbox), then the author used firebug or something to make it visible and then submitted the form hoping the server on the other side is going to do something with the $post variable. Not that tricky but there is no way to confirm it's going to work as intended. IANAL but I raise doubts about the legal validity of such tamperings with web forms.

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