Live data from Hacker News

In my life, I've witnessed three elite salespeople at work

slate.com

221–230 of 305 posts

Re: In my life, I've witnessed three elite salespeople at work

#221
post #216

The best sales people I've worked with were incredible strategic thinkers and not really sales people at all. They built an intimate knowledge of their customer and their industry, built strong connections with the top brass of their client by delivering exceptional work that got those people promoted, and were really good at building autonomous teams that could get the (exceptional) work done with their guidance on…

Yeah... "elite" tends to mean different things at different levels. There are definitely "salesmen" with long term industry credibility, relationships and such. Probably reads as more of a "businessman" than salesman, regardless of how the bread is buttered. That said, I think this is fundamentally different from a Salesman who can join, start or lead a sales team and start putting up sales numbers. It's inglorious w…

> That said... in terms of performance... there are totally different levels here. For some businesses, this can be a key hire of the highest order. Equivalent to ceo, cto and such... potentially.

Absolutely. Used to do Sales Engineering, and the different Account Execs were light years apart, even when you looked at the top performers. Definite 80/20 rule here.

Re: In my life, I've witnessed three elite salespeople at work

#222

The real secret to having a successful sales career is to work at a company that sells a market leading product. This trumps 99% of anything you can do as an individual. I have seen complete noobs have good sales careers at AWS

Then you don't need salespeople as it sells itself. You need on-boarding support people.

I'm guessing you've never worked in sales.

Even well-known product lead companies like Atlassian employ sales reps, especially at the enterprise and strategic levels, because demonstrating value to the end user is only a part of the sales process. There's lots of additional work that's closer to project management that's required to close a deal. It's identifying and aligning stakeholders, helping to justify budget by putting together a business case for leadership and finance teams who won't directly interface with the product and need to be sold on it's value. This is the sort of thing high level business to business sales reps spend a ton of time doing.

Re: In my life, I've witnessed three elite salespeople at work

#223

> We were victims. Therefore, we had license to take whatever measures were necessary. Once this worldview sets in, it’s very difficult to break out of, not least because it often feels so perfectly just. One of many nuggets of wisdom in this excellent text.

There’s an entire political culture built on this framework. And it’s spreading.

Re: In my life, I've witnessed three elite salespeople at work

#224

Earlier quoted context omitted.

> although they do very little for their outlandish commissions Realtors exist because buyers and sellers usually don't trust each other enough to talk directly. It's stupid and inefficient, but here we are.

I think you value their work too little. I worked as a realtor for a time and admittedly not a good one. A good realtor has knowledge of current values in the local market, issues to look for throughout the transaction, which services will be needed and who can be trusted to provide those services. There is often an element of buffering communication between buyer and seller, but it's not just a trust problem. Due to…

>A good realtor has knowledge of current values in the local market, issues to look for throughout the transaction, which services will be needed and who can be trusted to provide those services.

Even if a "good" Realtor actually knows these things (and they don't, even though most think they do), you can't trust anything they say because they have misaligned incentives from you. So what service am I paying for, again?

And if only .001% of Realtors are "good", what does it even matter? You're not likely to be able to find a "good" one anyway. And if I do how do I verify they are "good?" You can't. And you straight up can't change your mind about who you are working with midway through the process, you sign a contract.

If I want home buying/selling services I should be able to pay a fixed fee (either per service or per hour) and get those services on the open market (and pay for them even if I don't close). Them demanding 6% of the value of my house is straight criminal. As is, the buyers agent works for the seller, because that's who is paying them.

>My understanding is that licensing the has since tightened

You're wrong. Even if they have tightened, any dingus can still get a real estate license.

Real estate agents are the house version of used car salesman.

Re: In my life, I've witnessed three elite salespeople at work

#225
post #192

Earlier quoted context omitted.

> despite reading the sales scripts verbatim both before and after his attitude adjustment The article states that he was fired because he did not read the script he was required to read.

The article states that he was fired because the company had financial problems, and not reading the required stuff was used as an excuse

The article was also written by someone who is not a reliable narrator.

The type of person who would skip the legally required stuff while working as a telemarketer is exactly the kind of person who'd tell you he got fired for a "technicality", while he was actually fired because he was breaking the law and lying to customers.

Re: In my life, I've witnessed three elite salespeople at work

#226

The best sales people I've worked with were incredible strategic thinkers and not really sales people at all. They built an intimate knowledge of their customer and their industry, built strong connections with the top brass of their client by delivering exceptional work that got those people promoted, and were really good at building autonomous teams that could get the (exceptional) work done with their guidance on…

Sales are maligned.

There is the guy at the car dealership who specializes in adding an extended service contract for your new car.

Then there's the guy who sells a software development project that lands a well qualified customer (joy to work with) and a good specification which was well estimated and price so you can complete the work profitably. Maybe you know nothing about formalwear but somebody sells you a suit you really feel good in.

Re: In my life, I've witnessed three elite salespeople at work

#227

The best sales people I've worked with were incredible strategic thinkers and not really sales people at all. They built an intimate knowledge of their customer and their industry, built strong connections with the top brass of their client by delivering exceptional work that got those people promoted, and were really good at building autonomous teams that could get the (exceptional) work done with their guidance on…

Sales are maligned. There is the guy at the car dealership who specializes in adding an extended service contract for your new car. Then there's the guy who sells a software development project that lands a well qualified customer (joy to work with) and a good specification which was well estimated and price so you can complete the work profitably. Maybe you know nothing about formalwear but somebody sells you a suit…

Sales are maligned for good reason. I'd wager I've experienced the "you know nothing about formal wear but somebody sells you a suit you really feel good in" salesperson a handful of times. Now, the number of times I've had someone try to sell me something while clearly not listening to what I have to say and getting uncomfortably pushy about it, well... yikes.

Re: In my life, I've witnessed three elite salespeople at work

#228

Earlier quoted context omitted.

Sales are maligned. There is the guy at the car dealership who specializes in adding an extended service contract for your new car. Then there's the guy who sells a software development project that lands a well qualified customer (joy to work with) and a good specification which was well estimated and price so you can complete the work profitably. Maybe you know nothing about formalwear but somebody sells you a suit…

Sales are maligned for good reason. I'd wager I've experienced the "you know nothing about formal wear but somebody sells you a suit you really feel good in" salesperson a handful of times. Now, the number of times I've had someone try to sell me something while clearly not listening to what I have to say and getting uncomfortably pushy about it, well... yikes.

Two types of sales philosophies: 1. It doesn't matter what you're selling, it's about the sales technique. 2. Develop deep domain and customer expertise.

The former is the scammy type, the latter is the type we love to work with.

But the same is true in any industry. Too many of us in technology are doing the technology equivalent of 1--becoming experts in C++ or React--instead of becoming deep domain and user experts.

Re: In my life, I've witnessed three elite salespeople at work

#229

The best sales people I've worked with were incredible strategic thinkers and not really sales people at all. They built an intimate knowledge of their customer and their industry, built strong connections with the top brass of their client by delivering exceptional work that got those people promoted, and were really good at building autonomous teams that could get the (exceptional) work done with their guidance on…

No no no, endulging in fancy diners with industry, running around with gifts and selling from gorrila size vendor catalog is job well done, but not ELITE. Cold sales are KING.

New leads are where it's at

Re: In my life, I've witnessed three elite salespeople at work

#230

The best sales people I've worked with were incredible strategic thinkers and not really sales people at all. They built an intimate knowledge of their customer and their industry, built strong connections with the top brass of their client by delivering exceptional work that got those people promoted, and were really good at building autonomous teams that could get the (exceptional) work done with their guidance on…

How does a salesperson deliver exceptional work? In every place I’ve worked, outside of independent contracting, the sales person didn’t do the trench work.

I've worked adjacent to technical consultants for a decade, and in tech sales leadership for the past few, and there's a lot of misleading information in this thread.

For one, there's a huge gulf between product sales and services sales. In product sales roles you'll almost never find people who are strategic advisors to their clients. Why would they be -- they'll selling products? On the other hand, in roles responsible for selling services (which may also include products, from a single or multiple vendors), you'll be far more likely to see strategic thinkers focused on business transformation or business outcomes.

That said, there are also very good reasons why even at big consulting shops (Deloitte, Accenture, BCG, EY, etc) the roles of Client Partner or Client Account Lead (the person on the hook for client revenue) is the one responsible for client relationships and client contracting, but is usually not the one providing strategy or technology advice. That comes cross-functionally.

In small tech product companies -- especially where the product isn't just plug & play -- my experience is that the sales rep is responsible for contracting and business relationships, but it's the technical pre-sales architects & the post-sales service delivery manager + architects who are providing the most value. It's exceptionally difficult to hire rockstars senior architects and always will be. It's one of the most in-demand roles in tech.

Post reply on HN