61–70 of 82 posts
Should this not go away with the final rule from the FTC on cancellation. Ït should be as easy to cancel as it is to subscribe in the first place. If that rule is law, then what are the fines that Carta faces if it does not adhere to that rule.
This is the sort of thing that a decent corporate lawyer ought to be able to handle. Obviously not giving legal advice to anyone's specific situation here (and I don't have a current bar card, though I am a law professor), but generally there's an implied contract law duty of good faith.[1] Dirty tricks like writing a contract that says something like "you can cancel at the end of a term, but you have to have a meeti…
I really, really think folks are overthinking this. This isn't a Comcast subscription. This is an enterprise software deal that costs many multiple thousands of dollars. Anyone that thinks that Carta was ever going to go "Oh, sucks to be you, you couldn't schedule your cancellation meeting before the renewal date, well, tough cookies, you have to pay us $18k for your next contract year" simply doesn't know how enterp…
Really? I have some small angel investments and use Carta. The companies are seed stage. I’ve never considered it enterprise software.
This is r/assholedesign Big shout out to Plausible Analytics. You click unsubscribe and you are taken to Paddle (I think). One more click and you are done. You get a follow up email which you can reply to or not. You are done. Anyway. Startups - use Airwallex or similar and create multiple cards. Easy to cancel anything. Then if they wanna chat in April 2025 about it then sure.
Don't bother posting it there though, or the mods will remove it because "umm well actually it could have just been an honest mistake therefore it's not asshole design".
This is the sort of thing that a decent corporate lawyer ought to be able to handle. Obviously not giving legal advice to anyone's specific situation here (and I don't have a current bar card, though I am a law professor), but generally there's an implied contract law duty of good faith.[1] Dirty tricks like writing a contract that says something like "you can cancel at the end of a term, but you have to have a meeti…
> This is the sort of thing that a decent corporate lawyer ought to be able to handle. I'm not saying you're wrong, but given that plenty of quite small companies seem to use Carta for handling their shares, it seems pretty ridiculous to have to pay for a lawyer to be able to cancel a subscription. Do early startups really need to keep a lawyer on retainer or be forced to pay by the hour for something like this?
Earlier quoted context omitted.
> This is the sort of thing that a decent corporate lawyer ought to be able to handle. I'm not saying you're wrong, but given that plenty of quite small companies seem to use Carta for handling their shares, it seems pretty ridiculous to have to pay for a lawyer to be able to cancel a subscription. Do early startups really need to keep a lawyer on retainer or be forced to pay by the hour for something like this?
Yes. Startups need and should be accustomed to working with a lawyer. They are needed very frequently in any real business.
GitHub pissed me off recently by giving us a one month reminder of our renewal, but having required two months notice to reduce our number of seats. As a result, we are ending up paying for twice as many seats as we currently need.
Earlier quoted context omitted.
Yes. Startups need and should be accustomed to working with a lawyer. They are needed very frequently in any real business.
I agree and I'm consistently flabbergasted at how many "entrepreneurs" see this as controversial or even wasteful. It's like the same take that "insurance is a scam". (I would not be surprised of these opinions were strongly correlated)
Insurance where there's a well defined insurable event that has a known in advance payout are great, life insurance for example. "Insurance" where the insurance company gets to decide if and how much to pay out is flat out bullshit. Everyone with auto insurance has experienced the— we decided the value of the car we declared totaled is $x where the cost of buying your exact car same year same mileage is at least $2x, usually $3x.
My favorite health insurance story is the one time I had to have an operation out of network because there were no in-network doctors that could do it. I got all the right paperwork, insurance said they would cover it, got it done and the cost was well beyond my out of pocket max. I called up insurance asking where my check was for the difference between my oopm and what I paid. Well guess what, the insurance company "decided" that the operation actually cost exactly my deductible so they owed me $0. The breakdown was hilariously bad, they claimed an anesthesiologist costs $17.
Here’s my Carta horror story, since we’re sharing. I left my last company and had 90 days to buy my options. The day after I left the company (January) I exercised. The total I had to pay was about $20k. I didn’t think a lot about it after that. 6 full months later I get an email from Carta. It says my bank account transfer was unsuccessful. They had tried to pull the $20k from my account 6 months after I authorized…
That is one seriously fucked up delay.
I hate having to closely monitor "professionals" to verify they do their job.