Carta is making it too difficult to cancel subscriptions, some founders say
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Re: Carta is making it too difficult to cancel subscriptions, some founders say
#2Execs blaming the timing issue on a staffing change, but those same execs approved the workflow that requires the meeting before cancellation and didn’t have a redundant position in case the primary “customer success manager” was unavailable.
This is the same any-consumer behavior that makes people hate companies.
Gotta love that Carta’s competitors are selling that they don’t have the same cumbersome cancellation policy in the article.
Re: Carta is making it too difficult to cancel subscriptions, some founders say
#3That’s why there needs to be regulation that requires companies to have a monitored email inbox for this type of request. It’s ridiculous that having only a physical mailing address and/or phone number is still legal and acceptable in the US.
Can’t be bothered to build a single-click cancellation button (which by the way is also a great regulation where it already exists)? Spend more time going through legally binding cancellations in your email and potentially retroactively refunding charges etc.
It should not be my problem if a website is clunky, does not work on my browser, is inaccessible from abroad (and I want to cancel now) etc. – email always works.
Re: Carta is making it too difficult to cancel subscriptions, some founders say
#4Should this not go away with the final rule from the FTC on cancellation. Ït should be as easy to cancel as it is to subscribe in the first place.
If that rule is law, then what are the fines that Carta faces if it does not adhere to that rule.
Re: Carta is making it too difficult to cancel subscriptions, some founders say
#5Execs blaming the timing issue on a staffing change, but those same execs approved the workflow that requires the meeting before cancellation and didn’t have a redundant position in case the primary “customer success manager” was unavailable. This is the same any-consumer behavior that makes people hate companies. Gotta love that Carta’s competitors are selling that they don’t have the same cumbersome cancellation po…
Execs should be to blame for everything a company does. That's how leadership is supposed to work. Culturally we should not be okay with someone having power without the consequent responsibility. Hopefully we see that shift.
Re: Carta is making it too difficult to cancel subscriptions, some founders say
#6I don't know why anyone would willingly sign up for Carta these days.
Between this and the fact they got caught sharing private cap table data, it's like they're actively being hostile to their users.
Re: Carta is making it too difficult to cancel subscriptions, some founders say
#7Should this not go away with the final rule from the FTC on cancellation. Ït should be as easy to cancel as it is to subscribe in the first place. If that rule is law, then what are the fines that Carta faces if it does not adhere to that rule.
Realistically the FTC doesn’t have the staffing or expertise to act on much at all.
They can offer “rules” of questionable value post-Chevron, but even in areas like COPPA where they have clear statutory authority, and widespread lawbreaking, they do nothing.
However, like all things in the United States, justice is for sale, you just need to sue.
Re: Carta is making it too difficult to cancel subscriptions, some founders say
#8Should this not go away with the final rule from the FTC on cancellation. Ït should be as easy to cancel as it is to subscribe in the first place. If that rule is law, then what are the fines that Carta faces if it does not adhere to that rule.
The FTC "click-to-cancel" rule is only concerned with subscriptions by consumers. B2B services, like those offered by Carta, are outside its ambit.
Re: Carta is making it too difficult to cancel subscriptions, some founders say
#9I don't know why anyone would willingly sign up for Carta these days. Between this and the fact they got caught sharing private cap table data, it's like they're actively being hostile to their users.
Can you provide a reference to some news articles or other details on Carta sharing private cap tables? How did this data leak?
Re: Carta is making it too difficult to cancel subscriptions, some founders say
#10This is r/assholedesign
Big shout out to Plausible Analytics. You click unsubscribe and you are taken to Paddle (I think). One more click and you are done. You get a follow up email which you can reply to or not. You are done.
Anyway. Startups - use Airwallex or similar and create multiple cards. Easy to cancel anything. Then if they wanna chat in April 2025 about it then sure.