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Carta is making it too difficult to cancel subscriptions, some founders say

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Re: Carta is making it too difficult to cancel subscriptions, some founders say

#11
post #9
post #6

I don't know why anyone would willingly sign up for Carta these days. Between this and the fact they got caught sharing private cap table data, it's like they're actively being hostile to their users.

Can you provide a reference to some news articles or other details on Carta sharing private cap tables? How did this data leak?

It's actually mentioned in the article OP posted, but if you want to read more you can here: https://techcrunch.com/2024/01/07/carta-the-cap-table-manage...

Re: Carta is making it too difficult to cancel subscriptions, some founders say

#12
post #6

I don't know why anyone would willingly sign up for Carta these days. Between this and the fact they got caught sharing private cap table data, it's like they're actively being hostile to their users.

They are still the most mature platform. Pulley seems to be catching up and is decent, but Carta has just been around longer.

Re: Carta is making it too difficult to cancel subscriptions, some founders say

#13
post #3

That’s why there needs to be regulation that requires companies to have a monitored email inbox for this type of request. It’s ridiculous that having only a physical mailing address and/or phone number is still legal and acceptable in the US. Can’t be bothered to build a single-click cancellation button (which by the way is also a great regulation where it already exists)? Spend more time going through legally bindin…

There needs to be a rule that any recurring revenue service can be cancelled on the bank side. Then to cancel you contact you card provider not the company.

A UK direct debit is like this I think.

If this breaches contract then the service provider needs to get a lawyer.

The finance system should serve people first - and then tax and law follow. Obviously KYC AML excepted.

Such a system might knock 5% off the SP500 but we will live :)

Re: Carta is making it too difficult to cancel subscriptions, some founders say

#14

Execs blaming the timing issue on a staffing change, but those same execs approved the workflow that requires the meeting before cancellation and didn’t have a redundant position in case the primary “customer success manager” was unavailable. This is the same any-consumer behavior that makes people hate companies. Gotta love that Carta’s competitors are selling that they don’t have the same cumbersome cancellation po…

Execs should be to blame for everything a company does. That's how leadership is supposed to work. Culturally we should not be okay with someone having power without the consequent responsibility. Hopefully we see that shift.

I actually think the opposite should happen. I think currently that much too much success of a company is attributed to its leadership, which is why execs are paid so insanely disproportionately compared to everyone else. When you start saying "You have to take the blame for everything that happens in a company", it actually ends up concentrating even more wealth at the top of the pyramid.

As a somewhat macabre example, with CEOs now literally becoming targets after the UHC assassination, I read an article on how many top execs now deliberately take themselves out of the running for CEO. Why put a giant target on your back like that, when you'd still be paid incredibly handsomely to be SVP or whatever but be 10 times more anonymous? So what that does is shrink the potential CEO pool even further, and then these folks demand even more compensation.

To emphasize, I think what we have at present is close to the worst of all possible worlds if CEOs are paid a king's ransom but then escape responsibility when shit goes bad. But I think a better answer is to more evenly distribute both the spoils of success and the responsibilities in a business.

Re: Carta is making it too difficult to cancel subscriptions, some founders say

#15
post #13
post #3

That’s why there needs to be regulation that requires companies to have a monitored email inbox for this type of request. It’s ridiculous that having only a physical mailing address and/or phone number is still legal and acceptable in the US. Can’t be bothered to build a single-click cancellation button (which by the way is also a great regulation where it already exists)? Spend more time going through legally bindin…

There needs to be a rule that any recurring revenue service can be cancelled on the bank side. Then to cancel you contact you card provider not the company. A UK direct debit is like this I think. If this breaches contract then the service provider needs to get a lawyer. The finance system should serve people first - and then tax and law follow. Obviously KYC AML excepted. Such a system might knock 5% off the SP500 b…

Successfully cancelling/reversing a payment does not automatically extinguish any debit incurred, though. It's a great backstop to a company ignoring a cancellation, but I don't think it should be the default.

It would be great to integrate a cancellation mechanism into the payment rails though, i.e. allow sending a proactive signal "your customer wants to cancel their service and next payment will fail". But that's definitely not the case for direct debits, currently.

Re: Carta is making it too difficult to cancel subscriptions, some founders say

#17

Earlier quoted context omitted.

Execs should be to blame for everything a company does. That's how leadership is supposed to work. Culturally we should not be okay with someone having power without the consequent responsibility. Hopefully we see that shift.

I actually think the opposite should happen. I think currently that much too much success of a company is attributed to its leadership, which is why execs are paid so insanely disproportionately compared to everyone else. When you start saying "You have to take the blame for everything that happens in a company", it actually ends up concentrating even more wealth at the top of the pyramid. As a somewhat macabre examp…

I don't think that's the opposite? Seems like you also want the responsibility to match the power, I agree that in general it should be more evenly distributed, I want a system that can correctly capture outliers. I think that flattening would be the consequence if the power-responsibility curve became more linear, our current reality is nowhere near that.

It's broken at the most baseline level where an individual stealing $1k will face much harsher consequences than an employer stealing $1k of wages.

Re: Carta is making it too difficult to cancel subscriptions, some founders say

#18
post #10

This is r/assholedesign Big shout out to Plausible Analytics. You click unsubscribe and you are taken to Paddle (I think). One more click and you are done. You get a follow up email which you can reply to or not. You are done. Anyway. Startups - use Airwallex or similar and create multiple cards. Easy to cancel anything. Then if they wanna chat in April 2025 about it then sure.

TBF, the nature of the services Carta provides (equity management) are rather different from a web analytics company. Offboarding isn't necessarily as simple as shutting off the company's account.

Re: Carta is making it too difficult to cancel subscriptions, some founders say

#19
post #6

I don't know why anyone would willingly sign up for Carta these days. Between this and the fact they got caught sharing private cap table data, it's like they're actively being hostile to their users.

They are still the most mature platform. Pulley seems to be catching up and is decent, but Carta has just been around longer.

Pulley had a big layoff recently. not sure what their finances are like or how long they will be around.
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