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Hetzner cuts traffic on US VPSs, raises prices

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Re: Hetzner cuts traffic on US VPSs, raises prices

#381

Post by indigodaddy »

qwertox wrote: post #318
lordofgibbons wrote: post #295

I created an account with Hetzner earlier this year, and confirmed my Credit Card with them, but a few second later, they auto-suspended my account before I could log in. I emailed support, and they bluntly told me to create a new account and this time use real information... Needless to say, I bought compute elsewhere. I don't know how they're still in business.

When I ordered a VPS at Netcup (a Hetzner alternative) they called me and asked me for the name of the hotel next to my place to check if I really lived at the address I provided. I guess that if i would have needed to look it up, that is, struggled a bit with the answer, they would have denied me as a customer.

I thought Netcup either colo'ed at or rented servers at, Hetzner? Maybe this was a ways back or have they always had their own DC?

Re: Hetzner cuts traffic on US VPSs, raises prices

#382

Post by danpalmer »

lannisterstark wrote: post #375
danpalmer wrote: post #335

Earlier quoted context omitted.

I think this might be a cultural thing. HN, SV, and the market for IaaS/SaaS products is a bit of an American monoculture, where "the customer is always right" and there's a strong desire to make the customer happy. I think this is mostly a good thing and especially a good way to build early stage companies, but in my experience it's less present elsewhere. In some places companies are happy doing their own thing, do…

It's not a cultural thing to accuse customers of committing fraud their first interaction. Not being an absolute insane jerk off is a good expectation of people.

I'm not advocating for anyone being a nasty person, but there are significant cultural differences again for what it means to be rude. In Japan the cultural expectation is that saying "no" is rude in a customer service situation, which is far beyond the expectations of most of the world. This is particularly tricky when the answer is actually "no".

If you're used to American customer service, you may find European customer service to be blunt or curt, and many people would perceive that as rude even though it is not intended that way. Again, if they aren't trying to win every customer, this isn't really a problem.

Re: Hetzner cuts traffic on US VPSs, raises prices

#383

Post by Y_Y »

qwertox wrote: post #318
lordofgibbons wrote: post #295

I created an account with Hetzner earlier this year, and confirmed my Credit Card with them, but a few second later, they auto-suspended my account before I could log in. I emailed support, and they bluntly told me to create a new account and this time use real information... Needless to say, I bought compute elsewhere. I don't know how they're still in business.

When I ordered a VPS at Netcup (a Hetzner alternative) they called me and asked me for the name of the hotel next to my place to check if I really lived at the address I provided. I guess that if i would have needed to look it up, that is, struggled a bit with the answer, they would have denied me as a customer.

If they can look it up then so can you! Maybe it filters out lazy scammers, but it doesn't sound like solid KYC to me.

In fact I don't feel like a hosting service should need to do this at all. If you pay your bills and aren't on the Stasi blacklist you should be good to go. I don't want or expect the likes of Hetzner to be responsible for policing.

Re: Hetzner cuts traffic on US VPSs, raises prices

#384

Post by mickael-kerjean »

echoangle wrote: post #357
mickael-kerjean wrote: post #306

Earlier quoted context omitted.

I have 2 services that run above those figures: 1. the demo instance of my OSS software which is a bring your own storage Dropbox like UI for SFTP, S3, FTP, and every protocols imaginable: https://github.com/mickael-kerjean/filestash People tend to come in the demo to upload / download tons of stuffs 2. the docker registry for my oss stuff since I was kicked out of the docker open source program and now need to find…

> the demo instance of my OSS software which a bring your own storage Dropbox like UI for SFTP, S3, FTP, and every protocols imaginable: https://github.com/mickael-kerjean/filestash People tend to come in the demo to upload / download tons of stuffs Do you have problems with illegal content shared over your service? I wouldn’t ever offer something like this because I wouldn’t want to deal with someone uploading child…

Not really scared as I take action the second I hear about nasty things. The most recent events were people creating shared links pointing to FTP servers that had revenge porn and sharing those on a whacky telegram account, another annoying one is people who keep trying to brute force other people accounts on cloud providers even though there's a protection in place to throttle to 20 connection attempt per second, effectively degrading the free service for everyone else and getting me kicked off from cloud provider like the most recent one being Hostinger

Re: Hetzner cuts traffic on US VPSs, raises prices

#385

Post by cameronh90 »

fabian2k wrote: post #379
TZubiri wrote: post #374

This has nothing to do with Hetzner. It's because of the US tariffs. "I’ve been a big fan of Hetzner. Unfortunately they’ve made a feeble attempt to dress this change up in the name of “fairness”." Hetzner is a company know for it's precise pricing structure. An increase in prices would be correlated to an increase in costs, and in fact the next paragraph Hetzner writes: "With the new tariff structure, we want to mak…

They're not importing the VMs from Europe. And there are no new tariffs yet, inauguration is in January so there are only various announcements so far. They're using tariff to mean price, which is an unusual choice and likely because it was written by someone from Germany. This would not necessarily sound out of place to a German speaker as "Tarife" is a common way to describe differently priced plans for any kind of…

It's British English. Tariff is used to mean import duties, business prices (e.g. "phone tariff") and also prison sentences (e.g. "whole life tariff").

Though given the political context, it would probably have made sense to use a different word.

Re: Hetzner cuts traffic on US VPSs, raises prices

#386

Post by lars_francke »

lordofgibbons wrote: post #295

I created an account with Hetzner earlier this year, and confirmed my Credit Card with them, but a few second later, they auto-suspended my account before I could log in. I emailed support, and they bluntly told me to create a new account and this time use real information... Needless to say, I bought compute elsewhere. I don't know how they're still in business.

Because they provide good service to most customers.

Your case is unfortunate, and I totally understand why you'd be taking you business elsewhere, but probably an outlier.

Otherwise, we'd need to ask the same about AWS et. al. as we've definitely seen more than enough wrong account closure complaints on here.

Re: Hetzner cuts traffic on US VPSs, raises prices

#387

Post by lxgr »

fabian2k wrote: post #379
TZubiri wrote: post #374

This has nothing to do with Hetzner. It's because of the US tariffs. "I’ve been a big fan of Hetzner. Unfortunately they’ve made a feeble attempt to dress this change up in the name of “fairness”." Hetzner is a company know for it's precise pricing structure. An increase in prices would be correlated to an increase in costs, and in fact the next paragraph Hetzner writes: "With the new tariff structure, we want to mak…

They're not importing the VMs from Europe. And there are no new tariffs yet, inauguration is in January so there are only various announcements so far. They're using tariff to mean price, which is an unusual choice and likely because it was written by someone from Germany. This would not necessarily sound out of place to a German speaker as "Tarife" is a common way to describe differently priced plans for any kind of…

"Tarif" indeed roughly translates to "plan" in this context and can be used for all kinds of plans/rates/tariffs, not just the import duty kind.

Re: Hetzner cuts traffic on US VPSs, raises prices

#389

Post by lxgr »

cameronh90 wrote: post #385
fabian2k wrote: post #379

Earlier quoted context omitted.

They're not importing the VMs from Europe. And there are no new tariffs yet, inauguration is in January so there are only various announcements so far. They're using tariff to mean price, which is an unusual choice and likely because it was written by someone from Germany. This would not necessarily sound out of place to a German speaker as "Tarife" is a common way to describe differently priced plans for any kind of…

It's British English. Tariff is used to mean import duties, business prices (e.g. "phone tariff") and also prison sentences (e.g. "whole life tariff"). Though given the political context, it would probably have made sense to use a different word.

It's most likely imprecise wording due to a linguistic false friend from German (Hetzner is a German company); see also my other comment.

Re: Hetzner cuts traffic on US VPSs, raises prices

#390

Post by andai »

consumer451 wrote: post #378
ajb wrote: post #371

Earlier quoted context omitted.

Replying here as your other question is at max thread depth: A non virtualized Linux install isn't more locked in than a docker install, as for a bare metal server you are choosing your own OS. I have done the docker thing on a bare metal server, but that's because I wanted to run multiple services on it and isolate them operationally.

> A non virtualized Linux install isn't more locked in than a docker install Again, sorry for my ignorance here, but if not virtualized, how does one move hosting providers otherwise? My experience is limited to either running all the bash commands in an install readme, or installing a docker image. So there must be something in-between, to recreate a linux install elsewhere? > Replying here as your other question is…

Isn't a Docker image an OS image and a bunch of shell commands?
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