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Hetzner cuts traffic on US VPSs, raises prices

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Re: Hetzner cuts traffic on US VPSs, raises prices

#361

Post by fabian2k »

consumer451 wrote: post #358
princevegeta89 wrote: post #340

Earlier quoted context omitted.

As someone who's already using the dedicated server for a ton of things, I have been really grateful. But now, I have a new question, are they going to do this to their dedicated servers as well?

I am very ignorant here, so my apologies, but... When someone runs a dedicated server these days, does this mean a one-off linux install? Or is this more likely to be a docker install so that it's portable?

For Hetzner you rent actual physical servers. There is nothing virtualized there, it's real hardware without abstractions.

Re: Hetzner cuts traffic on US VPSs, raises prices

#362

Post by n144q »

lordofgibbons wrote: post #295

I created an account with Hetzner earlier this year, and confirmed my Credit Card with them, but a few second later, they auto-suspended my account before I could log in. I emailed support, and they bluntly told me to create a new account and this time use real information... Needless to say, I bought compute elsewhere. I don't know how they're still in business.

Had exactly the same experience. I even provided my real drivers license -- something I normally would never do. Didn't convince them I am a real human being that matches what's on the ID.

I never understood why people think so highly of Hetzner.

Re: Hetzner cuts traffic on US VPSs, raises prices

#364

Post by viraptor »

Buttons840 wrote: post #327
viraptor wrote: post #304

Earlier quoted context omitted.

It's always a balance between how much fraud you allow and how many real customers you reject. They set their threshold at an interesting level, but maybe they're happy with that choice.

You're right. But unfortunately this mindset moves us closer and closer to having algorithms exclude people from society and life. And as the stories already told here show, it can happen to any of us for no apparent reason. It's like, imagine a magic wand that, if waved, would make life a little better for 99% of society, but much worse for 1%. Would it be moral to wave that wand?

You're making choices like that every single day. Sometimes with reversed percentages. Even posting this message may be on average a tiny loss for the world. (It's meaningless in the end and burned some energy to give one person a mini dopamine boost)

Re: Hetzner cuts traffic on US VPSs, raises prices

#365

Post by wooque »

lordofgibbons wrote: post #295

I created an account with Hetzner earlier this year, and confirmed my Credit Card with them, but a few second later, they auto-suspended my account before I could log in. I emailed support, and they bluntly told me to create a new account and this time use real information... Needless to say, I bought compute elsewhere. I don't know how they're still in business.

They are still in business because 99.99% of customers are not affected by this.

I'm happy customer for years and will be even with these changes.

Re: Hetzner cuts traffic on US VPSs, raises prices

#366

Post by consumer451 »

fabian2k wrote: post #361
consumer451 wrote: post #358

Earlier quoted context omitted.

I am very ignorant here, so my apologies, but... When someone runs a dedicated server these days, does this mean a one-off linux install? Or is this more likely to be a docker install so that it's portable?

For Hetzner you rent actual physical servers. There is nothing virtualized there, it's real hardware without abstractions.

Thanks, I guess what I meant to ask is that is it normal for people to virtualize their own dedicated server these days by default?

Would this be a best practice to avoid hosting vendor lock-in?

Re: Hetzner cuts traffic on US VPSs, raises prices

#367

Post by loloquwowndueo »

JSDevOps wrote: post #363

Used Linode for years. Brilliant service. Not sure how the Akamai takeover will pan out. Anyone else looking to migrate. https://www.serverhunter.com/

Well the Akamai takeover was 2 years ago, so fairly certain whatever you have now is how it ended up panning out.

I did panic a bit when it happened but my Linode just keeps working so I’m not unhappy.

Re: Hetzner cuts traffic on US VPSs, raises prices

#369

Post by jweir »

lordofgibbons wrote: post #295

I created an account with Hetzner earlier this year, and confirmed my Credit Card with them, but a few second later, they auto-suspended my account before I could log in. I emailed support, and they bluntly told me to create a new account and this time use real information... Needless to say, I bought compute elsewhere. I don't know how they're still in business.

OTOH there is Azure where a very sophisticated Twillio phishing service was hosted. When reported to abuse Microsoft replied they were a valid customer. A week later it finally came down.

Re: Hetzner cuts traffic on US VPSs, raises prices

#370

Post by noirscape »

Buttons840 wrote: post #327
viraptor wrote: post #304

Earlier quoted context omitted.

It's always a balance between how much fraud you allow and how many real customers you reject. They set their threshold at an interesting level, but maybe they're happy with that choice.

You're right. But unfortunately this mindset moves us closer and closer to having algorithms exclude people from society and life. And as the stories already told here show, it can happen to any of us for no apparent reason. It's like, imagine a magic wand that, if waved, would make life a little better for 99% of society, but much worse for 1%. Would it be moral to wave that wand?

Well you got a human answering the support hotline.

I think that alone kinda nullifies the threat of an algorithm. The entire reason why they're such a massive problem is because Google et al. refuse to operate proper support hotlines to help people and even if they do have a support line (Facebook infamously doesn't have one and wants you to go through the courts to contact them), the support staff aren't actually equipped to help people beyond regurgitating canned support page links. You can't solve a malfunctioning algorithm with another algorithm or by forcing a human to behave like an algorithm.

It's not a big secret that the best way to get yourself in front of actual support if GAFAM screws you over is to complain about it on HN because this is where SREs lurk that can actually punt your requests through to people that can look into it.

Hetzner at least gave a direct answer to explain the reason.

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