Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Hetzner cuts traffic on US VPSs, raises prices

news.ycombinator.com

Post reply on HN
Print view View original

331–340 of 712 posts

Re: Hetzner cuts traffic on US VPSs, raises prices

#331

Post by Aeolun »

tonygiorgio wrote: post #324
lordofgibbons wrote: post #295

I created an account with Hetzner earlier this year, and confirmed my Credit Card with them, but a few second later, they auto-suspended my account before I could log in. I emailed support, and they bluntly told me to create a new account and this time use real information... Needless to say, I bought compute elsewhere. I don't know how they're still in business.

Always felt like they were in the business of blaming and hating their customers. Cloud providers that nitpick and judge every aspect of their customers’ business details and technicalities are a huge operational risk. This archaic practice is the reason generic cloud orchestration was a must, and it’s just not needed anymore. I don’t care how cheap they are. You get what you pay for.

There’s nothing about cheap that implies terrible customer service. Or rather, the reverse isn’t necessarily true.

Re: Hetzner cuts traffic on US VPSs, raises prices

#332

Post by johnfn »

Buttons840 wrote: post #327
viraptor wrote: post #304

Earlier quoted context omitted.

It's always a balance between how much fraud you allow and how many real customers you reject. They set their threshold at an interesting level, but maybe they're happy with that choice.

You're right. But unfortunately this mindset moves us closer and closer to having algorithms exclude people from society and life. And as the stories already told here show, it can happen to any of us for no apparent reason. It's like, imagine a magic wand that, if waved, would make life a little better for 99% of society, but much worse for 1%. Would it be moral to wave that wand?

Arguably, we wave that magic wand every time we decide not to donate to starving children in third-world countries. Which is pretty often!

Re: Hetzner cuts traffic on US VPSs, raises prices

#334

Post by Aeolun »

reaperman wrote: post #326
pbhjpbhj wrote: post #320

Earlier quoted context omitted.

[flagged]

What led you to assume that GP misrepresented their identity? The way I read the comment - they put their real info but was accused of putting fake info. How would you even attempt to rectify that?

Send them a copy of your ID?

Re: Hetzner cuts traffic on US VPSs, raises prices

#335

Post by danpalmer »

lordofgibbons wrote: post #295

I created an account with Hetzner earlier this year, and confirmed my Credit Card with them, but a few second later, they auto-suspended my account before I could log in. I emailed support, and they bluntly told me to create a new account and this time use real information... Needless to say, I bought compute elsewhere. I don't know how they're still in business.

I think this might be a cultural thing. HN, SV, and the market for IaaS/SaaS products is a bit of an American monoculture, where "the customer is always right" and there's a strong desire to make the customer happy. I think this is mostly a good thing and especially a good way to build early stage companies, but in my experience it's less present elsewhere.

In some places companies are happy doing their own thing, don't need every customer, don't need to be everything to every customer, and won't fight for business in the same way. Does that limit them? Maybe? But I suspect not enough to be a problem most of the time.

Re: Hetzner cuts traffic on US VPSs, raises prices

#336

Post by jorvi »

tonygiorgio wrote: post #324
lordofgibbons wrote: post #295

I created an account with Hetzner earlier this year, and confirmed my Credit Card with them, but a few second later, they auto-suspended my account before I could log in. I emailed support, and they bluntly told me to create a new account and this time use real information... Needless to say, I bought compute elsewhere. I don't know how they're still in business.

Always felt like they were in the business of blaming and hating their customers. Cloud providers that nitpick and judge every aspect of their customers’ business details and technicalities are a huge operational risk. This archaic practice is the reason generic cloud orchestration was a must, and it’s just not needed anymore. I don’t care how cheap they are. You get what you pay for.

Are Hetzner Europe and US run by different companies or something?

My experience in the EU has been nothing but stellar.

Re: Hetzner cuts traffic on US VPSs, raises prices

#337

Post by Aeolun »

dangus wrote: post #284
atomic128 wrote: post #282

As a customer of Linode, I feel like I'm getting a lot, maybe too much, for the money I pay. For $5 per month, I have a CPU running continuously near 100% utilization, training and retraining L1/L2/L3-CPU-cache-resident transformers, looking for patterns in futures and options markets. This kind of extreme resource utilization is becoming more common, and these businesses have to adapt to stay profitable. I expect Li…

I don’t find that to be all that impressive. I’m immediately saving money with the server I built out of mostly used parts and threw in my closet compared to VPS solutions. The only reason it’s near 100% utilization is because $5 VPS instances have barely any computing power assigned to them. For the same price as one game server I’m running something like 5-8 VMs at once. I can utilize 128GB of RAM and 6/12 real CPU…

Completely unrelated, but I’m surprised how many people actually use the Ryzen 3600, from desktops to servers, it seems to be everywhere.

Re: Hetzner cuts traffic on US VPSs, raises prices

#338

Post by qwertox »

atomic128 wrote: post #282

As a customer of Linode, I feel like I'm getting a lot, maybe too much, for the money I pay. For $5 per month, I have a CPU running continuously near 100% utilization, training and retraining L1/L2/L3-CPU-cache-resident transformers, looking for patterns in futures and options markets. This kind of extreme resource utilization is becoming more common, and these businesses have to adapt to stay profitable. I expect Li…

It's most likely a vCPU. So even the caches are shared.

Re: Hetzner cuts traffic on US VPSs, raises prices

#339

Post by rahkiin »

jorvi wrote: post #336
tonygiorgio wrote: post #324

Earlier quoted context omitted.

Always felt like they were in the business of blaming and hating their customers. Cloud providers that nitpick and judge every aspect of their customers’ business details and technicalities are a huge operational risk. This archaic practice is the reason generic cloud orchestration was a must, and it’s just not needed anymore. I don’t care how cheap they are. You get what you pay for.

Are Hetzner Europe and US run by different companies or something? My experience in the EU has been nothing but stellar.

I believe so, so that it does not run foul of the CLOUD Act.

Re: Hetzner cuts traffic on US VPSs, raises prices

#340

Post by princevegeta89 »

themgt wrote: post #322

As a Hetzner bandwidth enjoyer affected by this, this is why ( HN cough ) multi-cloud/dedi k3s is great, because if you get rug pulled you just migrate to another provider with better prices. That said, $1/TB for bandwidth overage seems pretty fair. I empathize with the complaining but if the new price is such a ripoff everyone should be recommending what cloud VM provider they're migrating to for a better deal.

As someone who's already using the dedicated server for a ton of things, I have been really grateful. But now, I have a new question, are they going to do this to their dedicated servers as well?
Post reply on HN