11–20 of 35 posts
For the record, this isn't just Italian law, but it EU law. All half a billion (or so) people in the EU can benefit from this sort of protection.
I won't be surprised if there are only a few official Apple stores in Italy. Here in the Netherlands there is only one, and Italy is only a couple of times larger than the Netherlands. Any Italians that can confirm this?
P.S. Not every Italian cares about apple stores.
I won't be surprised if there are only a few official Apple stores in Italy. Here in the Netherlands there is only one, and Italy is only a couple of times larger than the Netherlands. Any Italians that can confirm this?
http://www.wolframalpha.com/input/?i=size+of+italy+vs+nether...
I won't be surprised if there are only a few official Apple stores in Italy. Here in the Netherlands there is only one, and Italy is only a couple of times larger than the Netherlands. Any Italians that can confirm this?
As far as I know, Apple DOES acknowledge the two year guarantee under European law, it just ADDITIONALLY has its own 1 year guarantee with different conditions. Here, for example, is the Apple page for the Dutch market detailing the different guarantees (in Dutch): http://www.apple.com/nl/legal/statutory-warranty/ It seems then that the issue is about communication, not about actually offering a lesser guarantee and…
Not really, Apple is not obeying European law. Looking at the UK warranty page: http://www.apple.com/uk/legal/statutory-warranty/ They are clearly saying that they are only going to fix problems within the first year (Apple One-Year Limited Warranty). They say that the EU law says: "Defects present when customer takes delivery". But that's very open and misleading. If I hard drive breaks on the 15th month, is my faul…
That's simply not true.
> They say that the EU law says: "Defects present when customer takes delivery".
And that's what EU law says, although several countries have gone further in their local implementation of it.
> If I hard drive breaks on the 15th month, is my fault or Apple's? If the battery drains too quickly? If the screen starts doing faulty things?
Apple's if it breaks during normal use, yours if it's due to abnormal use.
> They have enough margin not to be cheap about that and making European customers angry.
What you mean is that some wrongly informed people are angry after reading some biased press articles and are taking sides in a supposed 'Apple VS EU' battle - the big mean corporation against the little consumer.
If you ever have this problem, take it to small claims court and it will get sorted in no time. Caveat emptor.
Italian law states that consumer electronics devices must be sold with a two-year free warranty For the record, this isn't just Italian law, but it EU law. All half a billion (or so) people in the EU can benefit from this sort of protection.
Italian law states that consumer electronics devices must be sold with a two-year free warranty For the record, this isn't just Italian law, but it EU law. All half a billion (or so) people in the EU can benefit from this sort of protection.
In Australia, the Australian Consumer Law forbids a seller from requiring a guarantee that already covers their implicit rights. Apple might want to watch themselves here - they've already been fined $2.2 million over deceptive advertising claiming th iPad3 is compatible with 4G in Australia.
AppleCare is not required, and in includes other things that are not covered under implicit rights, such as onsite support, or telephone support outside of 1 incident/90 days.
Earlier quoted context omitted.
Not really, Apple is not obeying European law. Looking at the UK warranty page: http://www.apple.com/uk/legal/statutory-warranty/ They are clearly saying that they are only going to fix problems within the first year (Apple One-Year Limited Warranty). They say that the EU law says: "Defects present when customer takes delivery". But that's very open and misleading. If I hard drive breaks on the 15th month, is my faul…
> They are clearly saying that they are only going to fix problems within the first year (Apple One-Year Limited Warranty). That's simply not true. > They say that the EU law says: "Defects present when customer takes delivery". And that's what EU law says, although several countries have gone further in their local implementation of it. > If I hard drive breaks on the 15th month, is my fault or Apple's? If the batte…
Hope you're not under the impression that Apple will just 'cave in' and fix it out of court to minimise hassel.
Check out http://www.seattlerex.com/seattle-rex-vs-apple-the-verdict-i...
> If Apple could have replaced my logic board at no cost to themselves, then why in the hell did they drag this out for so long, and why did they send two people to court to try and make sure that I got absolutely nothing? Friends, this is a question I have been asking myself for three months, and it is a question that I do not have the answer to.
Earlier quoted context omitted.
> They are clearly saying that they are only going to fix problems within the first year (Apple One-Year Limited Warranty). That's simply not true. > They say that the EU law says: "Defects present when customer takes delivery". And that's what EU law says, although several countries have gone further in their local implementation of it. > If I hard drive breaks on the 15th month, is my fault or Apple's? If the batte…
> take it to small claims court and it will get sorted in no time Hope you're not under the impression that Apple will just 'cave in' and fix it out of court to minimise hassel. Check out http://www.seattlerex.com/seattle-rex-vs-apple-the-verdict-i... > If Apple could have replaced my logic board at no cost to themselves, then why in the hell did they drag this out for so long, and why did they send two people to cou…
As far as I know, Apple DOES acknowledge the two year guarantee under European law, it just ADDITIONALLY has its own 1 year guarantee with different conditions. Here, for example, is the Apple page for the Dutch market detailing the different guarantees (in Dutch): http://www.apple.com/nl/legal/statutory-warranty/ It seems then that the issue is about communication, not about actually offering a lesser guarantee and…
For references, consider this page: http://store.apple.com/it/browse/home/shop_mac/family/imac/s...
Which states:
"iMac include 90 giorni di assistenza telefonica gratuita e garanzia limitata di un anno"
meaning:
"iMac includes 90 days of free telephone assistance and a limited one year warranty"
This basically means that a less than extremely savvy customer will buy either a longer warranty, or not claim a warranty after a year because he thinks it's expired.
This is actively Evil.