All Apple stores could close for 30 days in Italy over warranty case
theregister.co.uk
All Apple stores could close for 30 days in Italy over warranty case
1–10 of 35 posts
Re: All Apple stores could close for 30 days in Italy over warranty case
#2As an Italian Apple behaviour really makes me rage. They believe to be above everyone, even governments. And this is the proof that Apple only cares about the money and not really about the customer.
Re: All Apple stores could close for 30 days in Italy over warranty case
#3[deleted]
Re: All Apple stores could close for 30 days in Italy over warranty case
#4As an Italian Apple behaviour really makes me rage. They believe to be above everyone, even governments. And this is the proof that Apple only cares about the money and not really about the customer.
Agreeing from here in Australia, where the iPad can no longer be called "4G compatible".
Re: All Apple stores could close for 30 days in Italy over warranty case
#5Apple's disregard for local laws is not specific to Italy. A warranty repair from Apple in Russia would have taken "a few months", way more than the allowed maximum of 21 days. I had to send my laptop to US with a friend for repairs.
Re: All Apple stores could close for 30 days in Italy over warranty case
#6As far as I know, Apple DOES acknowledge the two year guarantee under European law, it just ADDITIONALLY has its own 1 year guarantee with different conditions.
Here, for example, is the Apple page for the Dutch market detailing the different guarantees (in Dutch): http://www.apple.com/nl/legal/statutory-warranty/
It seems then that the issue is about communication, not about actually offering a lesser guarantee and ignoring EU law.
Re: All Apple stores could close for 30 days in Italy over warranty case
#7The same happens in Spain. They don't (initially) respect the 2 years warranty. I believe Spanish authorities should do the same: fine them as much as they can until they start obeying local laws like everyone else.
However if you protest you get the 2 year warranty, but not everyone knows how to protest and what do say to convince Apple employees ;)
Re: All Apple stores could close for 30 days in Italy over warranty case
#8Ironically, one of my friends just yesterday contacted Apple about his iPad not recognizing the SIM card anymore. His iPad is 18 months old, and we live in Italy.
From customer care they said "er... wait ten minutes please... I have to contact my boss over this, I'm not sure if the product is covered". Two minutes later my friend was recalled and the Apple guy confirmed that they will handle the problem as if it was still in the first year of the guarantee.
Re: All Apple stores could close for 30 days in Italy over warranty case
#9As far as I know, Apple DOES acknowledge the two year guarantee under European law, it just ADDITIONALLY has its own 1 year guarantee with different conditions. Here, for example, is the Apple page for the Dutch market detailing the different guarantees (in Dutch): http://www.apple.com/nl/legal/statutory-warranty/ It seems then that the issue is about communication, not about actually offering a lesser guarantee and…
Not really, Apple is not obeying European law.
Looking at the UK warranty page: http://www.apple.com/uk/legal/statutory-warranty/
They are clearly saying that they are only going to fix problems within the first year (Apple One-Year Limited Warranty). They say that the EU law says: "Defects present when customer takes delivery". But that's very open and misleading. If I hard drive breaks on the 15th month, is my fault or Apple's? If the battery drains too quickly? If the screen starts doing faulty things?
The European law is very clear, if something breaks within the first 2 years because of a factory/design problem, it's Apple fault. They have enough margin not to be cheap about that and making European customers angry.
Re: All Apple stores could close for 30 days in Italy over warranty case
#10I won't be surprised if there are only a few official Apple stores in Italy. Here in the Netherlands there is only one, and Italy is only a couple of times larger than the Netherlands. Any Italians that can confirm this?