Earlier quoted context omitted.
This is the kind of thing where some level of regulation might actually improve things.
Hmm, perhaps the law should be that any business selling to the public has to provide a way to get human led support/contact someone at the company? Not sure how it'd work for companies whose entire purpose is "ultra cheap product/service without any guarantees" (like many unmanaged hosting providers), but it'd certainly force Google, Facebook, Amazon, etc to actually support their customers in some way or another.
I suspect they think they are less likely to be sued if they offer no explanation