Earlier quoted context omitted.
This is the kind of thing where some level of regulation might actually improve things.
Hmm, perhaps the law should be that any business selling to the public has to provide a way to get human led support/contact someone at the company? Not sure how it'd work for companies whose entire purpose is "ultra cheap product/service without any guarantees" (like many unmanaged hosting providers), but it'd certainly force Google, Facebook, Amazon, etc to actually support their customers in some way or another.
Hopefully the same way the law works for a company that won't pay above minimum wage - completely destroyed in the legal system.
I'm sorry if your business plan doesn't conform with law. Perhaps you should focus on a business plan that does conform with the law.