That prompts aren't science means little. If anything it makes them more important because you can't systematically arrive at good ones.
If one spends a lot of time building an application to achieve an actual goal they'll realize the prompts make a gigantic difference and it takes an enormous amount of fiddly, annoying work to improve. I do this (and I built an agent system, which was more straightforward to do...) in financial markets. It so much so that people build systems just to be able to iterate on prompts (https://www.promptlayer.com/).
I may be wrong - but I'll speculate you work on infra and have never had to build a (real) application that is trying to achieve a business outcome. I expect if you did, you'd know how much (non sexy) work is involved on prompting that is hard to replicate.
Hell, papers get published that are just about prompting!
https://arxiv.org/abs/2201.11903
This line of thought effectively led to Gpt-4-o1. Good prompts -> good output -> good training data -> good model.