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Apple Shares Full iPhone 16 and iPhone 16 Pro Repair Manuals

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Re: Apple Shares Full iPhone 16 and iPhone 16 Pro Repair Manuals

#91

Post by palata »

pseudosaid wrote: post #89
palata wrote: post #83

Earlier quoted context omitted.

> It’s like buying a Porsche and complaining Is it, though? How many iPhone owners can afford a Porsche? I don't think it's remotely like a Porsche: not the same volume, not the same customers. I could say "it's like buying shoes and expecting to be able to change shoelaces" and it wouldn't have much less value than your comparison.

try again. affording a porsche, volume, and same customers have nothing to do with prior poster’s statement. its about moving in next to a music club and complaining about noise

It's actually about moving next to a music club without knowing that there is a music club, in a world where the vast majority of (affordable) apartments are next to a music club.

Would it be weird to complain about the fact that there is always noise everywhere and that you wish we improved the situation?

Re: Apple Shares Full iPhone 16 and iPhone 16 Pro Repair Manuals

#92

Post by 7952 »

shalmanese wrote: post #64
userbinator wrote: post #24

The cost of the tools required for device repair and the cost of genuine components make self repair almost as expensive as getting a repair from an Apple retail location or an Apple Authorized Service Provider Malicious compliance accomplished. Apple's instructions for all of the battery repairs include expensive equipment like an iPhone battery press to put a replacement battery back in place. It's like they just c…

The Apple provided tools are the ones used at first party Apple stores to perform authorized repairs. At some point, some bean counter tabulated the cost of building X000 machines and shipping them across the globe for a marginal increase in repair quality and deemed it a worthy tradeoff. If you want to repair phones to the equivalent quality of Apple stores , Apple makes it possible via their "overengineered" machin…

And good tools can reduce the skill required to make the repair.

Re: Apple Shares Full iPhone 16 and iPhone 16 Pro Repair Manuals

#93

Post by CodinM »

This is great, and most of the comments here seem to either miss the days of the StarTAC _or_ would gladly enjoy a physically bigger device.

So, I can now change the battery on my iPhone 12 Pro _and_ reset its status in the Settings->Battery field, which is great. I already have all of the tools apart from the Apple specific ones, which to be fair are very useful for someone that does this everyday, I don't - so I can replace them with manual alternatives.

Apple did the good thing and y'all still act like children.

Re: Apple Shares Full iPhone 16 and iPhone 16 Pro Repair Manuals

#94

Post by Y_Y »

devjab wrote: post #59
mosselman wrote: post #57

Earlier quoted context omitted.

I get what you mean and I agree. I own lots of tools just because I understand that they are a good investment. What I think the parent is referring to is this: https://support.apple.com/en-us/120983 Obviously it is bullshit to suggest that a consumer would buy these tools. But it is also bullshit to suggest that you actually "need" a 'battery press' just because it is on the parts list. The average phone repair shop…

I think it could also be a sort of protection from customers breaking things leading to bad press. As you point out repair shops will be capable of doing repairs just fine, but your average users will probably think twice about getting the tools. I guess I can use myself as an anecdotal example, I’m the sort of person who might try to do a repair despite never having done any sort of work on electronics since I build…

I can see why a company would want to prevent consumers from doing things that might reflect negatively on them. On the other hand, it doesn't make sense.

If a customer does something stupid and breaks their phone then they shouldn't blame Apple, a responsible journalist won't make out that it's Apple's fault, a competent reader won't get the impression it was Apple's fault from an truthful article.

I know it's asking a lot for sensible action from consumers, responsible journalists, a discerning news audience, a megacorp that respects individual rights. I think ultimately this is Apple's problem and their customers and should hold them to a higher, pro-social standard. That could be through government regulation, wallet voting, or "unauthorized" repair.

Re: Apple Shares Full iPhone 16 and iPhone 16 Pro Repair Manuals

#95

Post by lijok »

bluescrn wrote: post #54
threeseed wrote: post #33

Earlier quoted context omitted.

The cost of the tools required to cut my lawn is far more than hiring someone to cut it. Likewise for almost every home or car repair. The whole point is that the tools are largely a once off purchase and repairing your phone is something you might do throughout your life. Therefore the initial costs should be spread over a longer period.

Replacing a consumable part, particularly a battery, should not be a complex repair requiring specialised tools.

Can you name something that Should be a complex repair?

Re: Apple Shares Full iPhone 16 and iPhone 16 Pro Repair Manuals

#96

Post by refurb »

palata wrote: post #83
refurb wrote: post #82

Earlier quoted context omitted.

When I buy an iPhone I know I’m not buying a phone optimized for easy user repair. I go in eyes wide open and I’m fine with it. I know the product is optimized for compactness and efficient use of space. It’s optimized for ruggedness, and water resistance. I would never do a self-repair and expect the cover to be held on with Phillips screws and a bulky o-ring. And if I choose to do a self-repair I fully expect that…

> It’s like buying a Porsche and complaining Is it, though? How many iPhone owners can afford a Porsche? I don't think it's remotely like a Porsche: not the same volume, not the same customers. I could say "it's like buying shoes and expecting to be able to change shoelaces" and it wouldn't have much less value than your comparison.

> I don't think it's remotely like a Porsche

Ok, replace it with a $5,000 used pickup truck that is 20 years old.

You don't buy an a pickup truck then complain about the ride quality or fuel economy. Or the fact it doesn't have 6 seats for passengers.

Re: Apple Shares Full iPhone 16 and iPhone 16 Pro Repair Manuals

#97

Post by stavros »

madeofpalk wrote: post #78
bluescrn wrote: post #55

Earlier quoted context omitted.

A small amount of adhesive might be justifiable, but the amount used is excessive and seems there primarily to increase ‘repair friction’, in a rather dangerous way - actively increasing the chance of a battery fire when replacement attempts are made.

Apple has to do a lot of these repairs themselves in their stores by retail workers, often under warranty, so they are incentivised to make the repairs easier and cheaper. The more risk of a retail worker screwing up a repair means higher cost of them fixing it by replacing the whole phone. They're also incentivised to make devices smaller, more waterproof, and increase battery capacity to size ratio. These all push…

Do they actually? I haven't had to have Apple products repaired, but whenever I hear someone giving something in, they get a new or refurbished device instead of their own.

I think Apple is incentivized to trash broken devices, rather than attempt to repair them even themselves, because of the massive margin, and thus low marginal cost. It's more lucrative for them to make the devices unrepairable and have you buy a new one (or give you a new one, if it's under warranty), than make them repairable for everyone.

The warranty period just incentivizes them to make the device better quality so they don't break due to manufacturing defects.

Re: Apple Shares Full iPhone 16 and iPhone 16 Pro Repair Manuals

#98

Post by Sakos »

refurb wrote: post #82
Sakos wrote: post #63

Earlier quoted context omitted.

[flagged]

When I buy an iPhone I know I’m not buying a phone optimized for easy user repair. I go in eyes wide open and I’m fine with it. I know the product is optimized for compactness and efficient use of space. It’s optimized for ruggedness, and water resistance. I would never do a self-repair and expect the cover to be held on with Phillips screws and a bulky o-ring. And if I choose to do a self-repair I fully expect that…

Most users aren't consciously making this choice. It's great that you are, but every time an iPhone owner would balk at the insane repair costs, all we could do is shrug and say that's just how Apple designs their devices.

So, honestly, you can bug off with this "fuck you, I know what I'm getting into" attitude. It's telling what kind of response I'm getting. All you care about is yourself.

Re: Apple Shares Full iPhone 16 and iPhone 16 Pro Repair Manuals

#99

Post by throw0101c »

Y_Y wrote: post #94
devjab wrote: post #59

Earlier quoted context omitted.

I think it could also be a sort of protection from customers breaking things leading to bad press. As you point out repair shops will be capable of doing repairs just fine, but your average users will probably think twice about getting the tools. I guess I can use myself as an anecdotal example, I’m the sort of person who might try to do a repair despite never having done any sort of work on electronics since I build…

I can see why a company would want to prevent consumers from doing things that might reflect negatively on them. On the other hand, it doesn't make sense. If a customer does something stupid and breaks their phone then they shouldn't blame Apple, a responsible journalist won't make out that it's Apple's fault, a competent reader won't get the impression it was Apple's fault from an truthful article. I know it's askin…

> If a customer does something stupid and breaks their phone then they shouldn't blame Apple, a responsible journalist won't make out that it's Apple's fault, a competent reader won't get the impression it was Apple's fault from an truthful article.

"shouldn't blame", "responsible journalist", "competent reader".

I see you're an idealist. :)

Re: Apple Shares Full iPhone 16 and iPhone 16 Pro Repair Manuals

#100

Post by atonse »

stavros wrote: post #97
madeofpalk wrote: post #78

Earlier quoted context omitted.

Apple has to do a lot of these repairs themselves in their stores by retail workers, often under warranty, so they are incentivised to make the repairs easier and cheaper. The more risk of a retail worker screwing up a repair means higher cost of them fixing it by replacing the whole phone. They're also incentivised to make devices smaller, more waterproof, and increase battery capacity to size ratio. These all push…

Do they actually? I haven't had to have Apple products repaired, but whenever I hear someone giving something in, they get a new or refurbished device instead of their own. I think Apple is incentivized to trash broken devices, rather than attempt to repair them even themselves, because of the massive margin, and thus low marginal cost. It's more lucrative for them to make the devices unrepairable and have you buy a…

I’ve had my battery replaced and sent family members to have theirs replaced, all at the Apple Store.

All have had smooth experiences. Without AppleCare it’s something like $59 or thereabouts. Apple’s made it very easy to go to an Apple Store to have them replace batteries.

Of course, that doesn’t solve the problem for people without an Apple Store nearby, or that need other repairs.

But at least where I live, I haven’t needed to replace an iPhone battery myself in at least 5-7 years or longer.

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