CrowdStrike offers a $10 apology gift card to say sorry for outage • Hacker News Board

Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#141

Post by Sohcahtoa82 » Wed, Jul 24, 2024, 8:47 PM UTC

Rinzler89 wrote: post #15

indigodaddy wrote: post #2

‘ On Wednesday, some of the people who posted about the gift card said that when they went to redeem the offer, they got an error message saying the voucher had been canceled. When TechCrunch checked the voucher, the Uber Eats page provided an error message that said the gift card “has been canceled by the issuing party and is no longer valid.”’

Crowdstrike, WHY DID YOU REDEEM IT?!

For anybody that doesn't catch the reference...

https://youtu.be/sRMMwpDTs5k

Kitboga is a well-known streamer whose entire schtick is wasting scammers' time. He uses a voice changer and has a very thorough setup of fake websites including Google, the Google Play store, a bank, and more, as well as fake screen sharing tricks that show him exactly what a scammer is trying to do when they use a remote-access tool to access his system. When they use their RAT to black out his screen so they can hide DOM manipulation in the browser or something, he can actually watch them do it.

In the video above, at about 53:00 in, Kitboga "redeems" the fake Google Play Store card that he "bought" rather than letting the scammer copy the numbers.

One thing he's shown many times is how persistent scammers can be. One time he hit the password reset on his fake bank and made the scammer help him solve a password game. https://youtu.be/wkLPk2tmyNI

Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#142

Post by mrguyorama » Wed, Jul 24, 2024, 8:57 PM UTC

BadHumans wrote: post #101

This gives me early career PTSD. I once reduced monthly operating cost by six figures and the company responded by buying the office a pizza from Sam's Club as a reward.

My girlfriend has taken a few management courses for her Master's degree, and they unironically used "Pizza Party" as a suggested way to improve employee morale.

The Management class is so far removed from reality they can't even see when they accidentally write their own satire.

Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#143

Post by evanelias » Wed, Jul 24, 2024, 9:50 PM UTC

legitster wrote: post #137

evanelias wrote: post #129

Earlier quoted context omitted.

Interesting to note the particular judge in that case: > jurors sent a note to U.S. District Judge Aileen Cannon stating “we are deadlocked. We are unable to come to a unanimous decision.” > Cannon encouraged them to continue deliberating.

In this case the judge does not seem relevant. The decision does need to be unanimous from the jury.

The judge is always relevant. The judge's decisions throughout the trial can greatly influence its outcome.

Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#144

Post by ThinkBeat » Wed, Jul 24, 2024, 10:46 PM UTC

Many years ago I worked at a financial company that offered various investment opportunities to customers.

Which was based on cold calling people who in general did not need them and telling them they did.

(I was young and innocent at the time, and I didn't figure this out right away) (I had not even seen boilerroom)

I worked in IT. We created a fantastic tool (it really was) that managed the entire process.

You could put someone in front of a screen, given them a phone and the software would guide them.

1. Name, address, number to call. 2. Script for selling, whith branches depending on how the conversations was going. Obviously we could only cover small subsets of possible paths. (but it was reasonably good, since the conversations tended to be much the same)

Let us say the conversation went well. In order to make the sale, a number of government and financial forms had to be filled out,

3. Highly guided and simplified data entry that would at the end of the process cause all forms and documents to be issued.

4. As part of the process prompts for specific things the customer had to be told to be in compliance

5. Documents go out by Fedex.

(then some boring stuff)

The concept was that you could take someone off the street, who had no training or understanding of the product or financial matters etc etc, put a phone in front of then start the software and bang.

The reason I have bored you dear reader with all of that is coming up.

At Christmas bonuses were paid out. People in sales got some huge $$$$$ cash bonuses and there were some expensive gifts in there as well. Including a horse,.

Makes sense.

The IT department... We got coupons for 50% off at Heavenly Ham. (or something like that).

We were not amused.

Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#145

Post by kwere » Wed, Jul 24, 2024, 10:55 PM UTC

lupusreal wrote: post #47

redleggedfrog wrote: post #17

Huh, so, not only clueless at security, but also clueless at customer relations. Also, their commercials are stupid, so clueless at marketing. I find it funny that their name, CrowdStrike, sounds like an anti-personnel reaper drone. Now metaphorically fits.

50 years from now, unclassified documents reveal that crowdstrike was secretly a CIA controlled business which was operating an offensive botnet created for the anticipated cyberwar, with a peacetime cover story of being security software with automatic updates. Everybody rolls their eyes and asks how anybody ever fell for that when the name openly says what it is. Probably bullshit, but honestly... Wtf is up with th…

more reasonable than such company having 500+ P/E ratio.

Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#146

Post by kwere » Wed, Jul 24, 2024, 11:12 PM UTC

sophacles wrote: post #90

legitster wrote: post #63

I think the closest level of Brand disaster in our times would be the Deepwater Horizon oil spill. In that case, BP basically threw away their consumer brand in the US - they turned every single BP station into an Arco station (their subsidiary, "lower quality" brand at the time). Then they sold off or spun down a huge portion of their businesses to set aside money for legal fees. I don't know if Crowdstrike really h…

> The amount of legal liability the company is going to be under will be staggering and the brand reputation is worse than worthless. Citation for legal liability Crowdstrike has? Re reputation - I've read this about all sorts of annoyances that had real economic impact, i doubt this will make crowdstrike worthless any more than: * MS became worthless after Code Red or Slammer or any of the other late 90s/early 2000s…

Crowdstrike (unless it is a front of some sort) has absolutely not resilience as these other businesses, expecially after such blunder for a "security" company

Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#147

Post by core_dumped » Wed, Jul 24, 2024, 11:39 PM UTC

layer8 wrote: post #43

indigodaddy wrote: post #2

‘ On Wednesday, some of the people who posted about the gift card said that when they went to redeem the offer, they got an error message saying the voucher had been canceled. When TechCrunch checked the voucher, the Uber Eats page provided an error message that said the gift card “has been canceled by the issuing party and is no longer valid.”’

This shows that CrowdStrike is irredeemable.

It’s okay, I noticed your pun, it was funny :)

Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#148

Post by mystified5016 » Thu, Jul 25, 2024, 12:03 AM UTC

tikkun wrote: post #37

This is definitely worse than no gift card. Insulting. A general maxim: When something is a big deal, your response should make a bigger deal out of it than the complaints. $10 says "We don't think this matters." Now watch as everyone explains precisely why it does. PR 101 fail.

Heh, at my last job my store was breaking all sorts of profit records and generally put every other store in the district to shame. I don't need to tell you that we worked hard for that.

Corporate sent us a $25 gift card. Not for each of us, one $25 gift card for a team of 8 people. We had made well over three million in sales that year. Felt like a slap in the face for a job well done.

Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#149

Post by mystified5016 » Thu, Jul 25, 2024, 12:05 AM UTC

grouchomarx wrote: post #127

redleggedfrog wrote: post #17

Huh, so, not only clueless at security, but also clueless at customer relations. Also, their commercials are stupid, so clueless at marketing. I find it funny that their name, CrowdStrike, sounds like an anti-personnel reaper drone. Now metaphorically fits.

Crowdstrike is such an awful name it's almost funny

Honestly it sounds like some black hat group cranking out malware.

...wait

Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#150

Post by ncr100 » Thu, Jul 25, 2024, 12:15 AM UTC

miohtama wrote: post #89

layer8 wrote: post #43

Earlier quoted context omitted.

This shows that CrowdStrike is irredeemable.

Maybe their gift card list got hacked

They obviously didn't plan for this error.

Just like they didn't plan for their testing infrastructure to have its infamous error.