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CrowdStrike offers a $10 apology gift card to say sorry for outage

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Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#131
post #73

Earlier quoted context omitted.

"Any contract requires consideration" I am not a lawyer and I don't understand this phrase. But many legal systems require that a contract is at arm's length.

If you are assigning me some rights or an entire piece of IP, I must provide you with some consideration (monetary compensation) for that to be a valid contract. You cannot simply “gift” it to me. So I would, as part of the contract, hand over $1 or $20 to establish that I have skin in the game and have paid for this contract be valid. The consideration could be stock and other things, but it can’t be null.

At arm's length mean, it must be an adequate amount. For example, I can sell a 10 Million dollar home in most jurisdictions to you for 1 USD. While this contract may be valid, it may create tax liabilities because the tax authorities will say this was not a sale, this was a gift.

As a counter example: In many jurisdictions, a work contract that specifically request lots of overtime or forbids working for a competitor in the future would require a significant extra payment and not 1 USD. 1 USD would not be considered at arm's length.

Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#133

Earlier quoted context omitted.

Maybe their gift card list got hacked

I'd wonder if this was a hack. Seems like a decent attempt at phishing. Actually that'd be far better than if it were really Crowdstrike thinking $10 would resolve this.

I think op was being cheeky. Many people uninformed on the outage assumed the CS issue was breach/hack-related.

So I believe OP cleverly circled that back around to the gift card. WP.

Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#134

Earlier quoted context omitted.

This would happen with literally anything. Bus is late and you miss the flight. Weather is bad, flight gets delayed. You eat out and get food poisoning, can't get the flight. Anything could have caused that really. Still very unfortunate but c'est la vie sometimes.

I agree. My desired tone for my comment was less “CrowdStrike is evil” and more “the universe, through its indifference to you, can be very cruel and absurd”

Sorry/Not sorry I stole your car. You just need to accept that the universe is cruel. Don't blame me.

Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#135
post #73

Earlier quoted context omitted.

If you are assigning me some rights or an entire piece of IP, I must provide you with some consideration (monetary compensation) for that to be a valid contract. You cannot simply “gift” it to me. So I would, as part of the contract, hand over $1 or $20 to establish that I have skin in the game and have paid for this contract be valid. The consideration could be stock and other things, but it can’t be null.

At arm's length mean, it must be an adequate amount. For example, I can sell a 10 Million dollar home in most jurisdictions to you for 1 USD. While this contract may be valid, it may create tax liabilities because the tax authorities will say this was not a sale, this was a gift. As a counter example: In many jurisdictions, a work contract that specifically request lots of overtime or forbids working for a competitor…

Sure, agreed. That is not the case that is being referred to here, where someone was assigning over IP that they had built while employed by the company but without an explicit agreement about who owns that IP. In this case, $1 or $20 would have been completely fine, as it was consideration for past IP. The work had already been paid for (salary, benefits, etc).

Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#136
post #102

Earlier quoted context omitted.

50 years from now, unclassified documents reveal that crowdstrike was secretly a CIA controlled business which was operating an offensive botnet created for the anticipated cyberwar, with a peacetime cover story of being security software with automatic updates. Everybody rolls their eyes and asks how anybody ever fell for that when the name openly says what it is. Probably bullshit, but honestly... Wtf is up with th…

Why do you think this is BS? It perfectly explains the name and also why something like this is installed so ubiquitously and still installed despite such a massive screw up. Also offensive capabilities need wide deployment just as much as defensive. Cybersecurity and cyberwar is a real thing, and surely DDOS botnets are a core part of that. Maybe it's controlled by the CIA, or maybe just has a quiet contract with US…

If it were true, I would hope they'd at least give it an inconspicuous public name. But who knows, I'm almost convinced.

Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#137

Earlier quoted context omitted.

It was later reduced to 4 cents, and later overturned. https://www.tcpalm.com/story/news/local/st-lucie-county/2022... All involved very split juries - so I think the low amount was kind of a compromise by the jury in each case.

Interesting to note the particular judge in that case: > jurors sent a note to U.S. District Judge Aileen Cannon stating “we are deadlocked. We are unable to come to a unanimous decision.” > Cannon encouraged them to continue deliberating.

In this case the judge does not seem relevant. The decision does need to be unanimous from the jury.

Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#139

Huh, so, not only clueless at security, but also clueless at customer relations. Also, their commercials are stupid, so clueless at marketing. I find it funny that their name, CrowdStrike, sounds like an anti-personnel reaper drone. Now metaphorically fits.

Has any company struck at a crowd as well as them? Their name is perfect.

Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#140
post #37

This is definitely worse than no gift card. Insulting. A general maxim: When something is a big deal, your response should make a bigger deal out of it than the complaints. $10 says "We don't think this matters." Now watch as everyone explains precisely why it does. PR 101 fail.

“We are sorry. We really messed up with this deployment. In fact, we’ve questioned whether we should be alive, or whether we should have even been born at all. Heck, maybe none of this should exist.” The only way I can imagine one-upping the detractors at this point.

If this was feudal Japan, we'd be seeing seppuku left and right.
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