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CrowdStrike offers a $10 apology gift card to say sorry for outage

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Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#61

Post by xandrius »

javanissen wrote: post #54

A girl I went to school with in the American South is now a reporter in the Midwest. She was supposed to go home for a brief visit to see her family, but Delta canceled her flight due to the CrowdStrike outage. A few days later her father was murdered by a disgruntled customer while working at his jewelry store in their hometown. What an awful coincidence. I can’t even imagine how it must feel to have a freak technic…

This would happen with literally anything. Bus is late and you miss the flight. Weather is bad, flight gets delayed. You eat out and get food poisoning, can't get the flight.

Anything could have caused that really. Still very unfortunate but c'est la vie sometimes.

Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#62

Post by [deleted] »

yazzku wrote: post #56
708145_ wrote: post #39

Does that mean Delta Airlines received a single $10 gift card? This must be fake news, it makes no sense.

I suppose you are downvoted because your last statement is not necessarily true. But you are right that the post is vague about how many people exactly received a gift card, since it only says that "partners" received a gift card. The thought that CrowdStrike sent one $10 gift card per partner company is hilarious. They botched the update and apparently they botched this narrative too.

[deleted]

Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#63

Post by legitster »

I think the closest level of Brand disaster in our times would be the Deepwater Horizon oil spill.

In that case, BP basically threw away their consumer brand in the US - they turned every single BP station into an Arco station (their subsidiary, "lower quality" brand at the time). Then they sold off or spun down a huge portion of their businesses to set aside money for legal fees.

I don't know if Crowdstrike really has any other options at this point. The amount of legal liability the company is going to be under will be staggering and the brand reputation is worse than worthless.

Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#64

Post by Sohcahtoa82 »

tikkun wrote: post #37

This is definitely worse than no gift card. Insulting. A general maxim: When something is a big deal, your response should make a bigger deal out of it than the complaints. $10 says "We don't think this matters." Now watch as everyone explains precisely why it does. PR 101 fail.

> $10 says "We don't think this matters."

More like..."We recognize that we have a moral, ethical, and likely legal obligation to make things right and pay back the damage we have caused...but we're not going to."

Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#65

Post by wtallis »

entropicdrifter wrote: post #48
Algent wrote: post #35

Earlier quoted context omitted.

I wonder when we'll start to have some estimate of indirect/direct death toll. This took down several 911 type services and hospitals, some reported imaging down, some being back to paper and pen at ER.

Don't forget airports. Can't help but wonder how many emergency helicopter rides were delayed

Were any air traffic control systems affected, or just the computer systems of various airlines?

Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#68

Post by chimeracoder »

frognumber wrote: post #38
kogus wrote: post #9

This reminds me of something that happened at a former employer. After I had been employed there for a couple of years, someone in HR or Legal noticed that the programmers had never signed any "our code belongs to the company" agreement. So they asked us to sign a paper to that effect, and gave us each a check for $20. My thought was that I always assumed the company owned this code, but if they were going to pay for…

Here's what I suspect happened: Any contract requires consideration. Without it, it's not a valid contract. It doesn't require fair consideration, so a clause giving e.g. $1 is typical for many contracts. They were nice and bumped it up to $20. I suspect your work DID belong to the company already, under work-for-hire doctrine, but an explicit contract avoids that ambiguity. Ambiguity can be bad and super-expensive,…

That's exactly it. The $20 is not an assessed value of the code; it's to establish consideration. $1 would have been legal. It's legal to make asymmetric contracts that benefit one party more than the other, just not contracts that are completely one-sided. They probably did $20 just so it wouldn't seem quite as insulting.

Anytime you see stories of "[insert name of rich CEO or politician] takes salary of only $1", that's why. They can't work literally for free, or the rest of the contract becomes nonbinding.

Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#69

Post by Beijinger »

frognumber wrote: post #38
kogus wrote: post #9

This reminds me of something that happened at a former employer. After I had been employed there for a couple of years, someone in HR or Legal noticed that the programmers had never signed any "our code belongs to the company" agreement. So they asked us to sign a paper to that effect, and gave us each a check for $20. My thought was that I always assumed the company owned this code, but if they were going to pay for…

Here's what I suspect happened: Any contract requires consideration. Without it, it's not a valid contract. It doesn't require fair consideration, so a clause giving e.g. $1 is typical for many contracts. They were nice and bumped it up to $20. I suspect your work DID belong to the company already, under work-for-hire doctrine, but an explicit contract avoids that ambiguity. Ambiguity can be bad and super-expensive,…

"Any contract requires consideration"

I am not a lawyer and I don't understand this phrase. But many legal systems require that a contract is at arm's length.

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