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Car dealerships revert to pens and paper after cyberattacks on software provider

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Re: Car dealerships revert to pens and paper after cyberattacks on software provider

#91
post #47

I was involved in the building of the 911 system for my country. When doing that, we had to design it with this in mind. If the system ever fell down, the operators had standard templated papers they would fill, and once the system would be back up they would add the case data back in.

[deleted]

Re: Car dealerships revert to pens and paper after cyberattacks on software provider

#92

Related note: car stealerships are a relic of the past. There is no reason why a middleman should exist when buying a car. Consumers should have the option to purchase directly from the manufacturer. I am personally not a fan of Tesla as a vehicle, but I admire the business model of buying directly from Tesla. Stealerships are a drain on the consumer. All that land they own can be used for productive economic activit…

I think you go too far. I too have a deep dislike for dealerships, but they are not useless. Specifically, it's a place you can go to test drive cars and they have OEM-certified garages for warranty repairs. Can't test drive when you buy online. I think the main problem with dealerships is the government granted monopoly. If a dealership is in a region, most states prevent any other dealership from setting up shop in…

>Specifically, it's a place you can go to test drive cars and they have OEM-certified garages for warranty repairs. Can't test drive when you buy online.

Tesla doesn't have independent dealerships and it's quite easy to test drive their cars before you buy.

Re: Car dealerships revert to pens and paper after cyberattacks on software provider

#93
post #13

This is what happens when a single player (CDK Global) has massive market share (90% when measured by number of vehicles sold [0] --- EDIT: this is actually the combined market share of CDK + Reynolds, who have a non-compete agreement ---). The entire industry becomes fragile to product issues and/or malicious attacks. Anti-trust is important. [0] https://casetext.com/case/loop-llc-v-cdk-global-llc-in-re-de...

why didn't Silicon Valley try to disrupt this market?

Re: Car dealerships revert to pens and paper after cyberattacks on software provider

#94

I know some (former) CDK alumni and I'm not surprised. Notorious for paying below market in engineering and IT. A place to cut your teeth but not to stay.

Why don't they have any competition?

Who would invest in building a company to compete in this market? It's limited in size, has deeply entrenched competition, and technological progress hasn't unlocked an obvious improvement or efficiency that can be capitalized on.

Best case, this startup gets bought out by a larger competitor. Worst case, they get crushed by it.

Oligopolies going to oligopoly.

Re: Car dealerships revert to pens and paper after cyberattacks on software provider

#95

Earlier quoted context omitted.

I'm not sure that's a good comparison. There are several middlemen before you buy a Coke or Pepsi. Usually, your soft drink is manufactured from the brand's syrup by a bottling partner, which is then distributed to a retailer, who you buy it from. e.g: https://www.coca-colacompany.com/content/dam/company/us/en/a...

I used to work for Pepsi-Co so I am well aware of how their distribution works. But in this case, at the point of retail it makes no difference. The store can sell as many different brands as they want. The problem is not the middlemen, it's the exclusivity arrangements that disincentivize brand competition.

Then you should be aware that Pepsi/Coke are notorious for their exclusivity agreements in some of their retail channels

e.g. I drank Coke products in my undergrad because of my school's exclusivity agreement.

Re: Car dealerships revert to pens and paper after cyberattacks on software provider

#96
post #52

One of the reports of this I heard was on Marketplace the other day... and the part that made me chuckle was on cursive. Pen and paper, but please no cursive: Widespread cyberattack sends car dealers back to 20th century - https://www.marketplace.org/2024/06/21/cdk-global-hack-softw... > Car dealers are a pretty big part of this economy, doing some $1.2 trillion in sales last year, according to the National Automobil…

I like how they blame "young people" for not being able read cursive instead of their own terrible hand writing.

"Young people" are not being taught cursive in school. Schools are not teaching cursive to students any longer since 2010 if they're following the Common Core curriculum. https://en.wikipedia.org/wiki/Cursive_handwriting_instructio....

Re: Car dealerships revert to pens and paper after cyberattacks on software provider

#98

Earlier quoted context omitted.

Why don't they have any competition?

they do. there are a couple of large competitors and several small ones. the reason there are not more boils down to: a high barrier to entry, since software suites (not individual products) are often needed, and the high cost of retraining folks using older systems in order to use your new, better product.

Another way of looking at it is CDK's main product is an ERP tailored to the automotive industry. These aren't systems with short setup times and there is major risk to trying to replatform you're accounting system. How do you pull of an ERP migration while you're existing one is down? Further, almost everything the dealer does from inventory management to service is integrated to this system of record either directly or via data integrations.

Some of the smaller mom-and-pop stores just use small business accounting systems like quickbooks but those get pretty tedious to maintain with any sizable number of sales or employees per month.

Re: Car dealerships revert to pens and paper after cyberattacks on software provider

#99

Related note: car stealerships are a relic of the past. There is no reason why a middleman should exist when buying a car. Consumers should have the option to purchase directly from the manufacturer. I am personally not a fan of Tesla as a vehicle, but I admire the business model of buying directly from Tesla. Stealerships are a drain on the consumer. All that land they own can be used for productive economic activit…

> All that land they own can be used for productive economic activity or housing. No it can't. You still need places where cars can be repaired as well as storage for parts/cars inventory. The only way you reclaim some land is if service gets worse. Edit: For example, Tesla sells direct to consumers but there's still a Tesla "showroom" in my town. In terms of footprint/appearance it's basically a dealership. So where…

The difference is those places could be relocated to where all the other warehouses are, out in the boonies, rather in the city where we want housing and business. The only places that can't move are repair shops, which have a much smaller footprint than an entire dealership and are thus not a problem to keep around

Re: Car dealerships revert to pens and paper after cyberattacks on software provider

#100

Earlier quoted context omitted.

I'm not sure that's a good comparison. There are several middlemen before you buy a Coke or Pepsi. Usually, your soft drink is manufactured from the brand's syrup by a bottling partner, which is then distributed to a retailer, who you buy it from. e.g: https://www.coca-colacompany.com/content/dam/company/us/en/a...

I used to work for Pepsi-Co so I am well aware of how their distribution works. But in this case, at the point of retail it makes no difference. The store can sell as many different brands as they want. The problem is not the middlemen, it's the exclusivity arrangements that disincentivize brand competition.

Unfortunately the soda business isn't free of noxious exclusivity deals either. Restaurants almost never have both Coke and Pepsi products, it's either one or the other. As I understand it that's because restaurants get a lower price if they agree to exclusively offer one brand.
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