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Recovery after HP tech support bricked my father's laptop

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Re: Recovery after HP tech support bricked my father's laptop

#61

Post by tiberious726 »

OptionOfT wrote: post #52
casenmgreen wrote: post #39

Long time ago, I had a similar - but worse - experience with Sony, with a Vaio laptop. Ultra-high end laptop, and I had also paid for and fitted an Intel X25-E, the very first and single-cell ultra high performance SSD. Laptop was 2k euro, drive was another 700 euro. After a year or two, the fan begins to run loud - that's fine, normal event. Laptop is sent back under warranty for fan replacement. Laptop returns with…

I'm truing to understand here what you were expecting the outcome to be? Your old motherboard back, but fixed?

I think they just wanted the fan replaced....

Re: Recovery after HP tech support bricked my father's laptop

#62

Post by tiberious726 »

pugworthy wrote: post #51

Repeating a reply to a comment here, but I think it needs to be said. People need to be careful they don't overgeneralize too much about HP. Especially if basing opinions on home/small office product lines, which is not all HP does. I'll fully agree that the bad rep due to home/small office products is probably well deserved. But HP has some pretty interesting and successful products such as the Life Sciences dispens…

Eh, it's not just home/small office. Their proliant servers took a pretty big nosedive around Gen 9 or so.

I'm sure they still have some nice specialized industrial equipment, but their general purpose computers, even on the high end, just aren't what they used to be

Re: Recovery after HP tech support bricked my father's laptop

#63

Post by Fire-Dragon-DoL »

Wouldn't they have grounds to sue for damage for his labor cost now? That could be a big amount, given how much time they spent fixing this laptop.

Isn't there ground for fraud too, given how support pretended the problem was something totally unrelated?

Re: Recovery after HP tech support bricked my father's laptop

#64

Post by jasomill »

ielillo wrote: post #9

I think the main lesson is that if you are going to send something for warranty, better to send it as original as possible, otherwise they are going to claim that your modification was the cause of the issue.

That, or they won't notice at all, and when a repair calls for replacing the logic board, say, they'll replace it with one pre-populated with whatever components match the BOM on file for your system, sending the original board populated with your aftermarket components for refurbishing and/or recycling without a second thought.

Re: Recovery after HP tech support bricked my father's laptop

#65

Post by sebazzz »

croes wrote: post #12

A fallback BIOS should be standard by now Didn't Gigabyte put that onto their mainboards

And any server has them.

And for all the crap Lenovo laptops are these days; they also have backup BIOS.

Funnily enough, most BIOS updates end with a "self-healing backup progressing" screen nowadays - which makes me wonder: do they overwrite the backup and abuse that mechanism to update the primary bios?

Re: Recovery after HP tech support bricked my father's laptop

#66

Post by foxandmouse »

pugworthy wrote: post #51

Repeating a reply to a comment here, but I think it needs to be said. People need to be careful they don't overgeneralize too much about HP. Especially if basing opinions on home/small office product lines, which is not all HP does. I'll fully agree that the bad rep due to home/small office products is probably well deserved. But HP has some pretty interesting and successful products such as the Life Sciences dispens…

Planned obsolescence, Lack of innovation, High cost of consumables, Inadequate software support, Inconsistent product quality, Poor customer service.. not sure why you feel the need to defend them. They're prolly the one of the worst companies alive..

Re: Recovery after HP tech support bricked my father's laptop

#69

Post by nolongerthere »

user_7832 wrote: post #30
nolongerthere wrote: post #7

Impressive that he had the tools to flash the chip but it’s absolutely ridiculous that HP and all companies in general can get away with this sort of nonsense, voiding the warranty should be an easy small claims court appeal.

I wonder if there are people who disagree with you, because I can't think of why someone would've flagged your comment.

[dead]

Re: Recovery after HP tech support bricked my father's laptop

#70

Post by punishedmagnus »

pugworthy wrote: post #51

Repeating a reply to a comment here, but I think it needs to be said. People need to be careful they don't overgeneralize too much about HP. Especially if basing opinions on home/small office product lines, which is not all HP does. I'll fully agree that the bad rep due to home/small office products is probably well deserved. But HP has some pretty interesting and successful products such as the Life Sciences dispens…

This commenter is almost certainly a paid guerilla marketing shill for HP. The fact they have the top comment just takes the cake.
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